Since the first case of coronavirus in the U.S. was confirmed in February of this year, restaurants and food businesses around the country have been affected in various ways. As the virus continues to spread, we’ve asked food industry workers from coast to coast to send us notes about what they’re seeing in their communities and how their businesses are being affected. A full list of contributors is at the end of this post. More voices will be joining as we update this page regularly. Click here to find out how to support restaurants in crisis right now.
“Last week, after work, I looked at the bank account and there was a lot of money, like more than I’ve ever had in the bank.”
Brandon Jew, Mister Jiu’s, San Francisco: Governor Newsom shared health guidelines for restaurants to reopen in California, and I think the general feeling among chefs and operators in San Francisco is that it was very general. It’s basically up to the local counties and mayors to decide what to do. But our main concern is a second wave of the virus. You’re already seeing it in South Korea, Singapore, and China. Last night, I was listening to a health official talk about how it could be worse in the fall, with the flu. So I have that same feeling about reopening our restaurant, that it’s not worth it for the health of my staff. I’d rather wait it out for a bit.
In the meantime, our PPP came through. Last week, after work, I looked at the bank account and there was a lot of money, like more than I’ve ever had in the bank. The loan is 2.5 times payroll, so it’s a lot. Technically, it can qualify as a grant if you meet a number of qualifications, but I’ve been feeling uneasy about that. (Editor’s Note: PPP (Paycheck Protection Program) is a forgivable loan that pays for two months worth of payroll, rent, and utilities, without any penalties as long as specific requirements are met. If they aren’t, the loan will need to be paid back in two years.) Right now, I have 60 employees and one of the qualifications is that I’d have to bring everyone back and they couldn’t make 25 percent less than what they made before. But for servers, who get tips on top, they’re making more money than I am, like $100,000. So it’s hard to figure out a job that gives them 75 percent of their usual paycheck and can keep them going for eight weeks, since the loan covers eight weeks of payroll. It’s just not realistic.
So I’ve come to the decision to treat PPP as a loan and use it to train a certain amount of staff for a new business model that can last more than eight weeks. I’m thinking about what week 9, 10, 11, 12 are going to be. I’m thinking about what we’re doing and trying to scale up so we can hire as many people as possible. I feel responsible to give people a job beyond what PPP is allotting. And I feel thankful that I got mine so late since I know people who have been holding onto it for a while and are waiting for changes to the guidelines. I sent an email to my staff last week since they had been asking; they’re hearing about reopening on the horizon. We hope to start actually using our loan maybe as early as two weeks from now.
I was on a panel last week for MOFAD [Museum of Food and Drink], and it was really interesting. We were talking about the complications that Chinatown as a neighborhood has. We had a lot of New York people on the panel, so like Wilson Tang from Nom Wah, and it sounded like things were more positive there compared to here, just hearing how the banks are nearby and there is a lot of potential for business. But here, all the tech companies like Twitch and Twitter have offices near us downtown. They are allowing their employees to work from home the rest of the year. So that is going to affect downtown businesses, specifically Chinatown lunch hours. I was talking to Ben Leventhal at Resy about something new he just launched. They created a virtual waiting list, which is helpful for restaurants without reservations. That way, people can sign up and know exactly when their table is ready. I asked him if there is any way to give that to Chinatown restaurants. He was totally on board; he wants to make it available to any restaurant during this time. Now I’m telling community leaders in Chinatown that this would be available and asking them if they think any restaurants would find it useful.
Before we even shut down, some Chinese restaurants were already closing because of the steep decline in business. That makes me so sad. So many of these restaurants are built around community. Like for us, we have three tables with large Lazy Susans in the dining room, so you can put a lot of food between people and pass it around. Restaurants like this are going to be affected. And a lot of that experience might be completely gone and never come back. That hurts a little deeper. I have these mourning periods every so often throughout the day. But in the end, I know there are people who want to support Chinatown. So I’m trying to find ways to show them how to do that, but a lot of it comes down to this: It’s going to be by getting food from these restaurants.
Friday, May 15th
“People were saying, ‘Buying your food is like buying tickets to a Beyoncé concert.'”
Parnass Savang, Talat Market, Atlanta: When the pandemic happened, we were so close to getting all our permits—gas, electrical, HVAC. We were SO CLOSE. And then the city shut down and we couldn’t get anything. I was ready to just devolve into a sloth and be very comfortable on the couch for a long time. I bought a PlayStation 4! Then out of the blue, our contractor managed to get everything. I honestly don’t even know how. He knows people. That changed the whole game.
We already had the core team: our beverage director, our general manager, one line cook, me, and my sous-chef and co-owner Rod [Lassiter]. So there was no choice—we had to open. Technically, because we’re in Georgia, we could open our dining room now, but I’m not going to do that. Until there’s a vaccine, I don’t feel comfortable. But our family’s lives are on the line. My parents helped invest; Rod put up his house. If we postponed it, it would hurt more and more every day. So we opened: take-out only.
I contacted all my farmer friends I hadn’t talked to in a year, and even though they don’t always have what they used to, we’ve been flexible—focusing on big batch stuff: curries, stir-fries, salads—and we’ve been selling out since day one. We make 52 set dinners daily and people pick them up in three different time blocks, with about 17 orders per block. On weekends, especially at the beginning, we were selling out in, like, 5 to 7 MINUTES. People were saying, “Buying your food is like buying tickets to a Beyoncé concert.” Someone also said Hamilton! I was like, that’s so weird. We’re just making curry.
People want to support us, but they also want to enjoy our food because it’s hard to find in this neighborhood. We’ve been doing very well, but I don’t take it for granted because I don’t know if this is going to sustain itself. I don’t know if we’ll be selling out next week. I always have in my head: What can I control to make this the best experience for our guests? When we put the right mentality, the right energy, the right people in place, for some reason, it emanates. There’s no science to it. It’s just gut feelings.
In some ways, this has helped us ease our way into being a restaurant. Working with a skeleton crew and with a limited take-out menu, we’re figuring out what systems we need in place. It’s a bridge to the next level. I’m learning how to be a leader. Rod and I are learning how to be owners.
I’ve been dreaming about this restaurant for so long. When we finally opened, even though it’s take-out only, I came to the conclusion that we just made a huge step toward that goal, to that dream of serving people in a restaurant. This is just another obstacle, just like all the ones we experienced throughout our pop-ups, for years. This is going to make us stronger.
Thursday, May 14th
“When it comes to delivery, we don’t want customers to associate us with flaccid dumplings.”
Adrienne Lo and Abe Conlon, Fat Rice, Chicago: When the governor’s orders to shut down restaurants came in March, we immediately got into planning mode. We knew cashflow would come to halt, so it became a question of how long did we have with the restaurant, bakery, bar, and our offshoot in the Time Out Market [a food hall] until we were bankrupt? Before we closed, we were running on the higher end of regular restaurant margins—between bills, payroll, and credit, we were at like 3 to 5 percent (Editor’s Note: 5 percent profit is typical for most restaurants). We had to be real. So, we thought about redefining the idea of a restaurant, while figuring out how to save our business.
Our original plan was to implement take-out in the restaurant and a market inside the bakery. The food hall location was already a “market”—we were selling Portuguese imports, mustards, sardines, vinegars. We had this huge inventory of specialty items, so the weekend of the shutdown orders, we cleared out all our stock. We put together relief kits for our staff and other laid-off hospitality industry workers. We realized weren’t equipped to handle take-out—it’s a whole different set of safety protocols, and delivery apps and services would cut into whatever we were selling. Our team has always maintained quality control of the lines of the food chain that we’re responsible for, but our number one goal was also to make sure no one here is sick or gets sick. How do you pivot safely, and for it to make business sense?
So we came up with Super Fat Rice Mart, which is a different experience but the same Fat Rice spirit. It’s got a lot of firepower, with the same flavors and the high-quality ingredients, but approached in a new way. When you get down to the basics, a restaurant creates and distributes food. When it comes to delivery, we hate the idea of sending someone food that deteriorates before it gets to their house. We don’t want customers to associate flaccid dumplings with Fat Rice. But if we can create frozen dumplings, and show you how to prep it at home—simply steamed, and with our favorite condiments—you can enjoy the experience as we intend it. So our pivot is recreating the dishes people have come to know and love in their own home.
Another example: People love our pork chop sandwich, but we could only stock and sell up to five a day. As a market, we can now designate which days we offer up top favorites, like egg tarts on Sundays and pork chop sandwiches on Wednesdays. We can make 100 at one time, getting these things into the hands of more people.
We’ve also transformed into a kind of pop-up relief and mission kitchen, essentially giving out food to industry workers out of a job with payment on a sliding scale. We donated 450 meals that first couple of days after closing. We want to be part of the solution, so people can still donate $130, which feeds up to 10 people and gives us an opportunity for our staff to work.
But the reality is bills keep coming in. If restaurants reopen and “go back to normal,” they’re going to operate with skeleton crews and take in significantly lower income. “Normal” will mean less people in dining rooms and doing business at a depressed level, likely at a 25 percent dining-in capacity. Guests aren’t going to feel comfortable, and staff won’t feel safe. After all of this is over, the “normal” model won’t cover rent. So right now, we just want to keep the energy of Fat Rice alive. We hope customers appreciate that and continue to support us.
Wednesday, May 13th
“We’re not feeling very good about being the guinea pigs.”
Deborah VanTrece, Twisted Soul, Atlanta: The governor has reopened Georgia, but the majority of restaurants have not reopened their dining rooms. There were a couple who originally said they were—they backtracked real quick. It seems to be the general consensus of the public that if you do open your restaurant, you are on the damn list, okay? And that’s not a good thing.
We decided not to reopen. It’s not safe yet. We’ll keep doing takeaway meals, like we have been. Most of the public is behind us for making that decision, for not putting money first. Those that have opened, the only one that I actually ride by is Waffle House and it doesn’t even seem like it’s worth them being open. I see only one or two people inside. And really, how many people are actually out there who are going out every day and making it worth your while, financially, to be open right now? How many people are there, really, that can sustain a whole city full of restaurants during a pandemic?
With the takeaway meals, we are all instituting curbside pickup, so we’re dropping stuff in your trunk or we’re delivering it to your door. You don’t want contact with us. And even with the restaurant being empty, people don’t want to walk in. They just don’t. So, if you open up but are still depending on the carry-out business, I think people would think twice before walking into a full restaurant to pick up food. If they won’t come into an empty one, why would they come into a full one? They’re like, “No, we’re good.”
Since Georgia has reopened, the governor has released some guidelines. What we thought would be on there is on there—but we’re still asking, what are best practices other than the obvious: sanitizer, gloves, masks (how does anybody eat with a mask on?), tables six feet apart? It’s an experiment. That’s what it sounds like. An experiment. “We’re going to open the doors and let you all figure out how to make this work, and then maybe from what you do, we can come up with some guidelines to put in place.” But we’re not feeling very good about being the guinea pigs. So we’re going to just keep doing carry-out until experts tell us there’s a way to do this that minimizes risk to ourselves and the public. I do not want to be part of the problem.
Even though most restaurants haven’t reopened, I was shocked to see how many people immediately were out and about. The parks, a lot of them were immediately bumper-to-bumper full. People on top of each other, no masks, like nothing’s ever happened. My fear is that people will start letting their guards down, because you’re seeing everyone around you move around as if nothing is wrong, and you want to believe that so much yourself.
I think the governor’s decision was motivated by money. Straight money. I think that the state was in reserves, probably going broke. All of the numerous unemployment claims that came at one time—no one was ready for that and I’m sure the state wasn’t ready for it either. The loss of the sales tax—when it was due on the 20th of March, we all had to try to come up with that on top of everything else with our restaurants being closed. And that’s a lot of money—a lot of money not coming in and a lot of money going out. There is no other answer. There’s no other motivation for rushing to open except for money.
Our infection numbers were still climbing when Kemp decided to open. We don’t have a lot of testing that’s been done here. They’re trying to ramp it up now, but again, it’s like, why didn’t we do that first, before we made a decision to reopen? This is a disease that is not forgiving. We can’t take it back, and the decisions that we made yesterday are going to affect us in the future. Check back in about three or four weeks and then let’s see what’s going on. I pray that, hey, he was right. I pray he was. But if he was right and we reopen in a month or so and I lost some money, that’s okay. I would rather lose money than lose lives.
Tuesday, May 12th
“Some of the panic had died down. Maybe it wasn’t the right time to reopen. But, honestly, there is no right time.”
Marco Juarez, Wokker inside Underground Hall, Houston: We’re in a food hall, so we were closed by the second week of March. My business partner, Man Dao, has family in Vietnam, Taiwan, and China, and he was pretty spooked—for good reason. We did take-out for a week, but the numbers weren’t really there. And exposing our employees wasn’t worth it.
A group chat among all the other vendors in the food hall and the food hall manager started about two weeks before Texas opened up. (Ed’s Note: Governor Abbott allowed Texas restaurants to resume operations at 25 percent of the dining room capacity, starting May 1st.) Everyone was kind of ready to come back; we obviously hadn’t been making a lot of money. It was a pretty tough decision, but ultimately we all agreed to come back in limited force. The food hall had only been set up a few weeks before all this happened, and it seemed like the manager really wanted to open since other businesses in the area were reopening. Some of the panic had died down. Maybe it wasn’t the right time to reopen. But, honestly, there is no right time.
We opened May 1st. We have someone at the main door making sure everyone has a mask on. We have X’ed out every other table so that seating can be six feet apart. The manager has brought in extra bussers to sanitize the tables after everyone gets up. We sanitize the pagers and the point-of-sale tablets after the customer signs the bill. I had my staff take the drive-thru antibody test. In the kitchen, we work in close quarters, and I don’t want to put anybody in the kitchen who tested positive and could be carrying the disease. I know the tests are not 100 percent accurate, but the alternative is just rolling the dice.
It was a busier start than I expected, as downtown has become more residential and not just filled with businesses. I guess people were going stir-crazy. We had a decent day that first day. We did a couple hundred dollars in sales. The next day was a bit heavier—we did 50 covers and $650 in sales. I expected it to be, like, 10 orders all day for the first couple of weeks. It still hasn’t been amazing sales, but we have seen more and more people come out. I think that social media and people posting on their stories is going to give others FOMO and they will want to come out. If we hit our 25 percent capacity, which is 60, we are going to have to hire a door person.
We don’t see a lot of big groups, which is good. Tables will have, at most, four people. Sometimes groups get really close when they chat, but there is nothing we can do about how they interact if they came in together. As far as mingling with other groups, that’s not so much an issue. Only about 20 percent of people who come in to grab food sit down to eat it.
Here in Texas, we have these two opposite sides: One side sees this as, just open; it doesn’t matter, and the other side is saying, keep it closed, let’s be safe about this and let’s not expose customers or employees or ourselves to harm to make a buck. They both have valid points, but I think we need to slow down a bit. The law and finance offices around us are still not back. We are very dependent on whether the workforce comes back, and so many companies are still telling their employees to stay at home. If we had to shut down because there is another spike, we would do so without hesitation.
Right now, we are doing as much as we can. I don’t think asking your average Texan to take more tests or wear more protective gear is going to be positive because they have been so resistant. Personally, I would be comfortable if we waited a little longer to let everyone go out. I think we could have waited another three weeks, or another month to open—maybe that could have helped us get a little more data. But I know that would have meant more money the government has to find to give financial help to businesses. Other than that, we are taking all the precautions that we can take with this reopening. I don’t think there’s anything else we could have implemented.
“Filling out the PPP is definitely harder for immigrants. But this restaurant has been in my family for three generations, and we can’t just let it die.”
Frank Chung, Henry’s Hunan Restaurant, San Francisco: I heard about the PPP loan on social media in late March or early April. A friend mentioned it on WeChat. He said that the loans would be forgiven, and that sounded crazy to me. You hear all kinds of things on WeChat that you shouldn’t trust. So I called my uncle, who is a lawyer, and he told me that it was true. That same day, I went to my bank and started applying for a loan.
Filling out the application is definitely harder for immigrants, especially for those who don’t understand English that well. The application form isn’t available in Chinese, and the questions are really technical. I had to read each one through several times to make sure I was answering them correctly. My parents, who ran the restaurant before me, wouldn’t have been able to complete it on their own. I imagine that, for a lot of Chinese restaurants, it’s going to be really hard for them.
After that, I waited and waited, but I didn’t get any response. Then a month later, my cousin told me she got approved through a small bank. She was born in America and owns a successful jewelry store, and she knew so much more about navigating the process than I did. She told me I shouldn’t wait around for my bank to get back to me—that the big banks are helping their big clients first—and that I should try applying again through smaller banks. So I applied to the bank that approved her. Last Friday, I heard that my loan was conditionally approved, and I have until May 13th to upload the additional documents that they need.
At first, I was relieved, but now, if I get it, I’m not sure what to do. A lot of small restaurant owners like me, we have concerns about the conditions we need to meet in order to have the loan forgiven. I would have to call my staff back to work next week, but I think only a few of them will want to come back. One reason is that I’ll only be able to open a few hours every day for take-out because I think business will be really slow. Our main clientele are office workers and no one is coming into work. So I’ll probably only be able to pay my workers for three hours a day. But the bigger problem is that they don’t want to catch the virus. The cooks are in their 50s, and they all take Muni to work. They don’t want to risk exposure.
Besides my cousin, I don’t know anyone who has gotten a PPP loan. Big companies, like those chain restaurants that got the loans, they have specialized personnel who handle their finances. It’s someone’s job to know how to get help like this. They have the knowledge and they have the speed. Small businesses like mine, especially those run by immigrants—we’re not fast enough, and maybe we don’t fully understand how it works. I didn’t know about the PPP loans until I heard about it on social media, and by then I’m sure Ruth’s Chris Steak House had already applied. I started a step behind.
I don’t know what we’re going to do yet. Business was already really bad before the shelter-in-place order. Weekday lunches are our busiest time, but the week before we closed we were only seeing one tenth of our usual business. People had stopped coming into work—but even before then, Chinese restaurants started seeing a slowdown in business because of coronavirus-related fears. If I decide not to use the PPP loan, we’ll start back up doing to-go orders with just family members working. This restaurant has been in my family for three generations, and we can’t just let it die
Monday, May 11th
“Spending more time than ever in our homes, our thoughts keep drifting to our favorite places in Atlanta and beyond. So we came up with an idea.”
Lizzy Johnston, Linda McNeil, and Austin L. Ray, Eating Our Feelings, Atlanta: It’s stressful out there on a whole bunch of levels. But something we’ve been thinking about every day is how much we miss going to restaurants, bars, breweries, farmers’ markets, and other places that serve food and drink. Spending more time than ever in our homes, on our porches, and in our yards, our thoughts keep drifting to our favorite places in Atlanta and beyond.
So, tired of feeling frustrated and helpless, we came up with an idea. Lizzy is a photographer by trade and Linda is a designer and animator, and they wanted to make a charitable zine. So they brought on me—Austin, a writer—to help with the words. Since we all work together at a marketing company by day, we knew our personalities and complementary talents would gel for this moonlighting project.
We’d make a zine about food and drink in the time of COVID-19. We’d reach out to a few talented people we know, asking for stories, illustrations, and photos about food and drink and how it’s changed for them during the pandemic. Maybe it’s a meal they miss from their favorite restaurant. Or the bartender who used to make them the world’s best negroni on the regular. Maybe they’ve simply been cooking a lot and would want to share a recipe.
When we sent the initial email to a group of about 20 people in early April, our inboxes were quickly filled with delightful, creative, hilarious ideas. A comic strip about frozen pizza. A haiku about butter, cast iron, and aging. Recipes! Booze! An ode to the honey bee. The story of a farmer finding his path through the crisis. Essays about cookies, soup, grocery shopping, and John Prine. So much more. It was an awe-inspiring mix of stuff, and everyone was just so excited to be a part of it.
We decided to call it Eating Our Feelings, and it’s available for pre-order now. Best of all? We’re giving every single dollar we bring in with this thing to the Giving Kitchen here in Atlanta, a non-profit organization that provides emergency assistance to food service workers. We know they’ll use the money to take care of the people and the businesses we miss the most right now. It’s a small way we can do something helpful in these exceedingly stupid times.
Friday, May 8th
“This is our seventh week of feeding people who should be covered by some sort of program, but they’re not. We are doing it with private dollars.”
Lenore Estrada, SF New Deal and Three Babes Bakeshop: The same day San Francisco got the shelter-in-place order, Emmett Shear, my friend from college, reached out. He’s the founder of Twitch [a live-streaming online platform]. He told me, “I want to help small businesses. If I commit a large amount of money, would you be able to run it?”
Before this, I was the baker behind Three Babes. We had 26 employees and most of our sales were catering breakfast and lunch to offices. When this crisis hit, we had to lay off 20 people and reduce the remaining employees’ hours by 50 percent. It was heartbreaking. I was crying every day. This is not just business—you have close relationships with people and they’re depending on you. But my business is in pies, which is seasonal. People just want it on Pi Day and Thanksgiving, so I’m used to scaling up and down, hiring staff and renting space for a short time to stockpile for the future. I have an understanding of how supply and demand come together. So when I got this call, I thought, sure, I could keep working on selling pies and helping my remaining staff, but I can make a bigger impact doing this. Emmett was donating a million dollars. So now my director of ops is running Three Babes Bakeshop while I’m running SF New Deal full-time as a volunteer.
We launched on March 23rd and our goal is to keep small businesses open. Our first program was giving restaurants a significant order volume so they can hire back employees, then giving out those meals to people in need. We pay $10 for each meal and, on average, pay restaurants about $32,000 a month. Most restaurants in our program have been able to keep half of their staff, compared to other restaurants in the city who’ve had to lay off 90 percent. We basically started calling around to see who could help in the community. This was important since there are people who have been helping to provide for the vulnerable for decades, and those are the people you need to center this around.
The first day, we made 100 sandwiches and dropped them off at a clinic downtown, Citywide Case Management. They provide food and medication for people who have severe mental illness and are living on the streets. Initially, the clinic was getting food from San Francisco General Hospital and Meals on Wheels, but now the hospital is closed and Meals on Wheels has been inundated.
The first several weeks were crazy, but since we’re small, we’re nimble. The first week, we distributed 1,000 meals. The second week, 18,000 meals with 20-something restaurants. The third week, 24,000 meals with 30-plus restaurants. We now have a waitlist of over 100 restaurants that want to join us. We had to cut it off at a certain point. We’ve been trying to feed people who are high-risk, but there is no funding for people like that. FEMA’s funding is through the city, so it takes a few weeks to apply, then wait while they deliberate and maybe, much later, send money. This is our seventh week of feeding people who should be covered by some sort of program, but they’re not. We are doing it with private dollars. Based on my interaction with people at various levels of government, relief isn’t happening fast enough, so we have to act immediately.
Now things are much smoother, but we realize we need to raise more money. We got a million dollars and we’re sending $200,000 a week to restaurants. We’re all restaurant people, so we need marketing people. But even if we run out of money, we will have fed people for seven weeks, and that’s a win.
“We thought, ‘Well, this is it. We’re done.’ We might have had the shortest restaurant opening in history. Four days, and that was it.”
Juliana Graf, Heartbreakers Pizza, Ottawa: The day we opened Heartbreakers, on March 11th, was the first reported COVID-19 case in Ottawa. At the time, we didn’t think about it in a “this is going to completely change our lives” kind of way, but of course it did, and now we’re left trying to both drive revenue like every other restaurant and also awareness of our less-than-two-month-old spot.
There was no way we could have not opened when we did, despite what was going on in the world. I had $27 left in my bank account after we completed our renovations earlier this year. We couldn’t even throw a friends-and-family party before we officially opened with complimentary food and drink; we charged everyone. Financially, we had to do it.
But after service on our first night, we started to see what was happening and we made the decision to close. The government shut down dine-in restaurants the following day. We thought, “Well, this is it. We’re done.” We might have had the shortest restaurant opening in history. Four days, and that was it.
We did not have the financial ability to be closed for any significant length of time—two weeks? A month? We just didn’t know, so we began offering take-out and delivery a few days later. We weren’t ready. Of course, we eventually wanted to do takeaway and delivery—we romanticized hiring teenagers on bicycles in the summer—but we put together a strategy very quickly. It was the only way our business would be able to stay alive.
Since we’re brand new, we didn’t qualify for any government assistance programs for small businesses, including a subsidy to help pay 75 percent of the staff’s salary. You have to make a certain amount, be around for a certain amount of time, and be a certain size (but not too big). You have to fit into a little bracket. I’m not going to stand here and say, “Nothing is being done,” but a lot of people are really scared and just like us—they’re not able to access these programs.
There are seven of us who work at the restaurant, including me, my partner, our third co-founder, and her partner. Restaurants Canada reported in April that 800,000 food service jobs were lost in the country, but we have been immune to that so far. But we go home, we go back to the restaurant, and there’s nothing else in our lives. We are open from 4 p.m. until 8 p.m. and cap at 100 pizzas a night. Sales are getting better and better now that people know we’re around, but it’s been gradual. On March 26th, the government of Ontario amended a regulation that allowed bars and restaurants to sell alcohol as part of a food order for take-out and delivery and… hallelujah. We’re not making a lot of money off it, but it’s something.
Our province has just begun talking about opening up certain businesses, but no word about restaurants. But what does that really mean? If it’s a scenario where we can only open at half capacity, we can’t do that. Financially, the numbers don’t work.
Even with the uncertainty, there are no regrets for opening when we did. Had we not or if the government said restaurants couldn’t do take-out, we would have lost everything. We didn’t know it when we had the idea for Heartbreakers, but we are so lucky to have chosen pizza.
Thursday, May 7th
“The worst scenario is that someone is exposed to COVID-19 while we’re reopening the restaurant and they end up passing away. I don’t know if I could deal with that.”
Brandon Jew, Mister Jiu’s, San Francisco: A lot of the talk this past week has been about reopening. I say that knowing we’re not going to reopen anytime soon. Until there is clarity about what would happen if one of our employees got sick or if a guest comes in and tells us 24 hours later they’re positive, until that’s answered by OSHA (Occupational Safety and Health Administration), the CDC, our mayor, or our governor, I think it’s too risky to open.
If someone has COVID-19 one night at the restaurant, there is a liability in not telling guests the next day that someone tested positive the day before. Even if we said we disinfected everything, until we could test all of our employees and had time to tell all of our guests that they could have been potentially exposed and to go get tested, all of those scenarios require testing. If widespread testing isn’t in place, I don’t feel good about reopening. And even with tests, I don’t know the turnaround for the test. Is it 24 hours? Or is it in that very moment? If it takes a day to schedule the test and it takes a day for the results to come back, then there should be parameters for how long the restaurant should be closed.
I’d also need to know about insurance. Say there is a protocol that a restaurant has to close for 72 hours if a guest or employee comes in and tests positive. Will insurance cover the three days that the restaurant could have been open? Is that a stoppage of business that they will cover? Without having that security, I don’t think a lot of restaurants would close. And that goes back to the psyche of the diner, making sure everyone feels comfortable dining out.
We don’t have any of that answered for us. I think it’s really dangerous for a restaurant to open without having those things in place. Even now, it’s still a risk for us to operate take-out and delivery. But say we open up the doors and we schedule our restaurant to take in 100 people in a day, that’s a risk I’m not willing to take. So I feel okay about what we’re doing right now. I’m running scenarios in the meantime, so I can have a game plan for when we do get answers. It’ll be some kind of prix-fixe menu, so everything can be ordered ahead of time from beverages to the food.
And then we’re trying to get clarity around what all the distancing is going to be. There are a lot of percentages being thrown around: 25 or 50 percent capacity of the dining room. But what hasn’t been clarified is: Is this percentage based on occupancy number or actual tables? When I ask around, it seems like it’s going to be a combination—no higher than 50 percent occupancy and with distancing of six feet. Knowing that, it’ll be at most 50 percent for us, likely less with the distancing, so we’re trying to build a labor model for that to see how many people we can hire back and what price point makes the most sense. We’re thinking we want to be under $100 a person. So if we did $75 a person and we did a turn of 45 to 50 people, two times, what does that look like? Is that sustainable?
The crappy part of this is that there are still 55 employees furloughed right now who are waiting for their jobs. We can’t ensure when that will happen. We have two people on J-1 visas [which allows people to come to the U.S. for cultural and educational opportunities] and they both went back. The one in Singapore is going to stay, but the one in Korea wants to come back and I can’t give him any clarity on when we’re going reopen. Right now is so hard because you can’t really commit to anything.
Deciding at what point to reopen and at what level to open may depend on the lease to your restaurant space. Some restaurant operators may choose to close if the lease is coming to an end, attempt to open because there are a couple more years on the lease, or feel obligated to open since they signed a long lease. I have four years on my lease; I just signed a five-year extension a couple months ago. In some ways, I feel obligated to make an attempt to reopen since I am responsible for paying for this lease at the end of the day—this is one of those costs for restaurants that’s making this mountain to reopen steeper and steeper. My relationship with my landlord is good, but we haven’t worked out what will happen. Initially, I asked her to spread one month of rent, when we were closed, over the next year or two. She agreed to that, which was awesome, but now I’m realizing if we reopen and it’s back to normal, that will trickle back to us, especially if mortgages aren’t taken care of and rent is pressing on landlords. They would just pass that financial responsibility to us.
As I’m watching Oklahoma and Atlanta reopen and just talking to our local coalition members, it’s comforting and enlightening to talk to a group of operators who are really smart and cautious. We’re all in agreement that, until there is a vaccine, there is always going to be a risk of having another outbreak. It’s hard to compare reopening plans to Hong Kong since their society already set up infrastructure to address questions I’ve been raising. We need to have stricter guidelines on how restaurants comply and how our public complies. I don’t want to be a guinea pig for this. The worst case scenario is that someone is exposed to COVID-19 while we’re reopening the restaurant and they end up passing away. I don’t know if I could deal with that. I know I sound like a broken record, but we’re just going to keep doing what we’re doing until there is testing.
“I didn’t reopen at 25 percent capacity. But our revenue has gone up tremendously—business has at minimum doubled.”
Armando Vera, Vera’s Backyard Bar-B-Que, Brownsville, TX: People here didn’t take the virus seriously at first. Things only really changed at the end of March, when the county started putting restrictions in place and making social distancing mandatory. They also imposed a curfew.
My business was already doing really well before the virus hit. We had just gotten a bunch of great press, and we had won a James Beard award. (Ed’s Note: Vera’s Backyard Bar-B-Que was named one of “America’s Classics” by the James Beard Foundation earlier this year). We closed our dine-in service in March—our restaurant is pretty small, and it is hard to respect social distance in there—and kept the focus on our drive-thru, which we already had in place.
Still, we had to change some things. Only 10 people at a time can come up and order at the counter, though 70 to 80 percent of our customers go through the drive-thru anyway. Instead of having people give us their credit or debit cards to pay, we let them do the whole transaction themselves on the credit card machine, and we don’t ask them to sign a receipt. That way, they don’t have to touch us at all. Some customers want to pay over the phone. One woman who came on Sunday just told us her card information. I have noticed people are very sensitive about that. I never thought things would get to that point. Of course, I miss the old culture of the restaurant. There’s this old couple that was here almost every Sunday—I miss seeing them. I miss sitting down with the customers and talking to them. Otherwise, my routine of making the food is the same. I just do everything with a mask and gloves.
I am not going to reopen at 25 percent capacity. (Ed’s note: Texas governor Greg Abbott announced on April 27th that restaurants could reopen dine-in service at 25 percent capacity starting May 1st.) There are still a lot of people who are very concerned. I want to respect that. I would rather keep things the way they are. We will play it by ear. Opening up will depend on if people get more comfortable, or if they come up with some kind of shot that will control the virus. But I don’t think coronavirus is going away anytime soon. Last week, the county stopped enforcing its social distancing guidelines, and opened up the beaches. I think that the number of cases are going to go up.
But our revenue has gone up tremendously—business has at minimum doubled. Last Sunday, I worked for seven hours nonstop. That’s not true for a lot of other places. There used to be a lot of restaurants on this street, but I heard many closed down because most people are just eating at home. I think the reason we have done well is that we have always been open only on Thursday, Friday, Saturday, and Sunday, and I think that on the weekends people will go out because they want to treat themselves to something different. But a lot of other businesses, even beyond the taquerias, are closing. Even the large corporations are going through hard times. We have never seen anything like this.
I have been blessed. I haven’t gone through the suffering that those other people who have had to shut down have gone through. It’s hard for people to feel at ease right now, but eventually, the markets are going to come back up and business is going to come back and people are going to feel confident again.
Wednesday, May 6th
“The application process for PPP was such a mess. It became increasingly clear that you needed a banker on your side.”
Caitlin Meade, Native Co., San Francisco: Two weeks ago, my co-founder and friend, Nicole Fish, and I found out that we weren’t receiving any funds from the Paycheck Protection Program (PPP). We started Native, our fresh-forward restaurant specializing in health-driven breakfast, lunch, and beverages, seven years ago. We built a loyal, word-of-mouth following in San Francisco’s Financial District and were able to open a second location in SoMa three years ago. When we got the news, we only had enough money to sustain us for a few more weeks.
We were counting on those loans. They were marketed to small businesses—we have less than 500 employees (22) and have been severely impacted by COVID-19—but much of the aid that was allotted to restaurants went to massive, publicly-traded restaurant groups with way more than 500 employees. Ruth Chris’s Steak House got $20 million. Shake Shack got $10 million. I don’t deny that these companies are also in a bad spot and need financial assistance, but there are other funds available. (Ed’s Note: Both companies have since announced that they are returning their loans.) The PPP loans were meant for small businesses who were facing an immediate reckoning. Three months without revenue incurs the kind of debt that we can’t climb out of.
The application process for PPP was such a mess and so stressful. Most banks were only accepting applications from current clients, so we submitted an inquiry with our bank, Chase, the first day we could. We were supposed to receive a call or email from someone to complete the application. A week passed and no one ever got in touch with us. When Chase finally opened up their online application on April 8th, I was lucky to have been checking their website regularly, so I submitted ours that day. Chase was explicit that no one from the support center or at our branch would answer questions about the status of our application. But it became increasingly clear that you needed a banker on your side during this process.
I’ve been talking regularly to my cousin who now heads up the 801 Restaurant Group, my uncle’s company. They have seven locations across the Midwest, over 400 employees, and have received many Small Business Association loans in the past. Even though their company dwarfs ours, we could commiserate about the same issues: When will the banks receive final guidelines about eligibility and be able to begin processing loans? When will the percent forgiveness calculation be made clear? We don’t expect that in just a few months we will return to revenues anywhere near what they were pre-pandemic, but how long could the recovery take—or will we recover at all? Even if the loan provides enough capital to rehire our staff, how can we expect to keep them for the long term? We compared information from different sources in search of clarity, but didn’t get much of it. All we could really agree on definitively was the uncertainty.
There are so many differences between large and small restaurants: For example, my cousin’s company has a CFO. When I find the time, which isn’t much, I act as our financial advisor. They have a long lending history with their bank and an account manager who is looking out for them. We don’t. I get it: Banks are minimizing risk by protecting clients they have already invested in. They are looking out for those clients’ interests because it best serves theirs. But this process has only amplified what we’ve experienced the last seven years as actual small business owners: Local, state, and federal policies that are marketed to be in favor of small business rarely are.
As it stands today, one of our locations is completely closed. The other is open for take-out and delivery, which we have never done before, mostly because delivery platforms charge anywhere between 20 to 40 percent commission. That’s higher than a restaurant’s profit margin—successful restaurants make a 10 percent profit. We’re fighting for any revenue possible.
We are currently operating at 5 percent of normal revenue. That’s not enough to cover our very limited payroll, let alone other expenses. As business owners, we don’t qualify for unemployment. Every day we are climbing deeper into debt.
While we were waiting to find out if more funds would be added to the PPP program, we applied with our Square, our POS, and also with Emigrant Bank in Marin, but I wasn’t at all confident that we would get funding in the second round. There were so many applicants from the first round of funding, that the funding in the second round will go even faster.
Yesterday, we got approved for a loan with Emigrant Bank. We’re happy we got the loan, but it doesn’t get us out of the weeds yet. Now we are onto the more pressing issues of negotiating with our landlords and understanding the guidelines of the PPP loan. We don’t have those guidelines yet. We’re supposed to hire back our staff in a few days. Without knowing exactly how forgiveness is calculated, we’re working blindly. If we don’t follow them correctly or misunderstand something, we would have a big loan that we would have to repay within two years. What happens if after eight weeks we’re unable to keep all of the employees we hired back? It buys us more time, but it doesn’t guarantee that our business will succeed.
“There was a time in Korea when it felt like we would never go back to the way it was before. Slowly but surely, we are recovering.”
Matty Kim, Shinsegae Chosun Hotel Group, Seoul: In Korea, the first noticeable change in the hospitality industry was that everyone started to wear masks the moment it was announced that the virus is transmitted through droplets, around late January. (Ed’s Note: Korea kept most of its factories, shopping malls, and restaurants open as it was handling the virus.)
We provided face masks for employees and disinfected the hotel properties regularly. We set up checkpoints at entrances to our hotels with a thermometer. At our boutique hotel brand, L’Escape Hotel in Seoul, we switched the breakfast services from a semi-buffet to room service. Hotel buffets in Korea are considered a luxury and they’re a huge market. Some of our hotel restaurants extended their take-out services. We even implemented a drive-thru system at our Chinese restaurant, Palais de Chine at L’Escape, where a customer can order the menu online, and our servers, with masks on, will bring the food to the hotel’s driveway at the set pick-up time.
As the food and beverage curator for a hotel group, all parts of my job were affected. At L’Amant Secret, the fine-dining restaurant at L’Escape, we had planned a collaborative dinner series with our chef Jongwon Son and aspiring young chefs in Korea. We had about four to five chefs lined up for the series, but all of that is postponed indefinitely. We are also expanding, creating new hotel brands ranging from lifestyle hotels to luxury hotels. Our team is in charge of creating food and beverage programs for these new hotel brands. All those related trips have been canceled.
Our doors were open even while the pandemic was getting worse, but the traffic has noticeably decreased. During this time, nothing is predictable. We tried to make every day count by trying out new things—things that we were too busy to try before, like different styles of wine pairings at the restaurants or changing up menu designs.
The government has held briefings every morning to provide updates on COVID-19. There is an emergency disaster fund program and support if you had to leave work to take care of your children or if you are a freelancer who is out of work due to COVID-19.
On April 30th, there were zero domestic confirmed cases of COVID-19 in Korea. April 30th through May 5th was a holiday weekend in Korea—the news says people are back outside shopping and traveling domestically. Many areas seem to be almost back to normal, though schools remain closed. I haven’t been back to the office for a week, but I imagine our sales have increased. Some people worry that people have loosened up too soon.
I expect things will be very different after the virus. We have made and continue to make changes in response to the virus, and some of them are probably here to stay. Will restaurant workers be required to wear face masks even after COVID-19 is over? I personally hope not, but it may well be the new normal.
If you ever had a feast with friends at a Korean barbecue restaurant or somewhere in K-Town in the U.S., you probably understand that large gatherings and family-style shared plates are significant parts of Korean food culture. The two happen to be frowned upon in the time of COVID-19. People have started using individual plates to divide their food. Companies have banned after-work team gatherings. I am very curious to see what other changes will happen to Korean food culture.
I see posts from my industry friends’ social media every day to get a sense of what life in the U.S. is like right now. We were never forced to close our doors, so I can only imagine what it is like. It’s frustrating that there isn’t much I can do to help them from here.
There was a time in Korea when it felt like we would never go back to the way it was before. Slowly but surely, we are recovering. It is inspiring to see how the restaurant industry in the U.S. strives to find a way to support one another. I believe we can get through this together.
Tuesday, May 5th
“We took 25 semi truckloads of food—one million pounds of food for 6,000 people. But we weren’t prepared fully for the extra 4,000 who showed up.”
Eric Cooper, San Antonio Food Bank, San Antonio, TX: We usually serve about 58,000 individuals each week in southwest Texas, but in the COVID-19 environment, that went to 120,000 people a week. That reconciles with most food banks across America; they’re reporting about a 98% increase in demand.
San Antonio had a lot of struggles before COVID-19, but this pushed families over the edge. Fifty percent of those coming are new families to the food bank; they’d never asked for help before.
Normally, the San Antonio Food Bank receives surplus from the food industry and we’re able to keep food from being wasted and get it to those in need. But COVID-19 has created a lot of weirdness. Some sectors where we get food, like retail from grocery stores, are selling out, so there’s less food for us to pick up. Food service, like restaurants and caterers, they’re now closed, so we’re not getting food there. There’s a shrinking of supply while demand is increasing, which has created a lot of crazy stress.
We typically feed families through our pantries and pop-up distribution centers that allow people to drive through. Many people’s last paychecks were spent [in mid-April], and we saw a huge spike. Families in need can either call our hotline or go on our website and register, but we knew we weren’t getting to everybody because our systems were freezing up. We documented 6,000 registered for that distribution [on April 9th]. We took 25 semi truckloads of food—one million pounds of food. But we weren’t prepared fully for the extra 4,000 who showed up.
We got there at 3 a.m. and there were already cars waiting.
I went to deliver some boxes [of food to homebound people in need] and when I got on the freeway, I kept driving for miles, opposite of the line, and the line was still going. That’s when I panicked. We brought more truckloads of product from our warehouse, got more volunteers. It was hot, it was crazy, we kept going and going, until a little after 5 p.m., when the last little bit of product was loaded on the last cars.
Since then, we’ve added more distribution sites; we try to keep it between 2,000 and 2,500 people coming through. The total demand is staying the same, but we’re streamlining the process so that people don’t have to wait in their cars for three hours.
The food box is 40 percent fresh produce with a good mix of proteins, like chicken, beef, or pork roast, and bread, tortillas, cereal, and oats. But a lot of times, we might have pasta but no marinara. Jelly but no peanut butter. It’s an array of grocery items that help to augment household budgets, but families typically need to be applying for SNAP or unemployment to have the dollars to round out the meals. [Food banks] are not funded adequately enough to be able to provide 100 percent of someone’s dietetic needs, though we’d love to be able to do that.
Now we just ration, and instead of giving two weeks’ worth of food, we might give one week or three days. The longer this crisis goes, it could take you back to those soup lines where you just give one meal. That’s the worst thing that could happen.
So I hope public sources come to our rescue. The Coronavirus Food Assistance Program [a USDA emergency food aid program] will help procure some of that surplus agriculture and help us get it to people in need. Due to the scale of this crisis and what it’s doing to the supply chain, we can’t trust philanthropy to make up the difference. It has to be a public endeavor and the government has to play a huge role in it.
“The reality is that 75 to 95 percent of kitchen staff in L.A. is undocumented. We knew it was going to get ugly for a huge part of our industry that was being forgotten.”
Othón Nolasco, Va’la Hospitality and No Us Without You, Los Angeles: I run a consulting company called Va’la Hospitality with my partners Damian Diaz and Aaron Melendrez. We’re longtime bartenders and have been consulting together on beverage programs at bars and restaurants in Los Angeles for three years.
We noticed all these bars and restaurants posting GoFundMes for front-of-house staff, like bartenders and servers, but it was frustrating that our industry wasn’t mentioning the back-of-house staff—the prep cooks, line cooks, dishwashers, and porters. It seemed like nobody gave a fuck about them.
The reality is that 75 to 95 percent of kitchen staff in L.A. is undocumented. They don’t have savings, they work two or three jobs to survive, and what little extra money they have gets sent back home to extended family in Central America and Mexico. We knew it was going to get ugly for a huge part of our industry that was being forgotten.
We took money out of our own pockets and bought $500 worth of food, then we came back to the office and started brainstorming. Initially we thought about making food kits for individuals, but my partners pointed out that we needed to feed their families, too. We broke down our costs and figured out that it would cost $32 to feed a family of four for a week. We started with giving away food kits to people we knew, and we hit up some of our friends who are floor managers or sous-chefs to check on their staff. We started with maybe 10 or 12 families six weeks ago, and now we’re feeding over 300. We’re not just feeding people one time and saying best of luck—we’re accountable for feeding them every week.
On March 23th, I filed to make us a 501(c)(3). We decided to call ourselves “No Us Without You” because undocumented back-of-house workers are the heart and soul of restaurants. They are the unsung heroes who get truckloads of deliveries, prep them into manageable units that can be cooked, and clean everything up before the chef or the owner even comes in. They do work that is really hard—my first job was a dishwasher and I wouldn’t wish that job on my worst enemy—and they don’t complain. There is no restaurant or bar industry without undocumented back-of-house workers.
Our kits weigh about 75 pounds and it’s filled with high-quality food that’s worth probably $150. It has everything from rice, beans, and Kernel of Truth Organics tortillas to squash, asparagus, and many different types of organic produce. Our good friends at Elias Produce send us bananas, greens, and avocados. Chefs to End Hunger donates things like Greek yogurt and cold-pressed orange juice. Chefs are baking beautiful loaves of bread for us. We’re dependent on donations and the generosity of everyone who helps us.
We’ve expanded through word of mouth and press, and people in our program are reaching out to their friends who might be scared that we’re not for real. We used to have families come pick up food at our office, but a friend pointed out that we were putting people at the risk of getting picked up [by immigration]. We now have to treat it like a drug deal: We pick a predetermined spot, do a food drop off in 30 to 40 minutes, then take off. We constantly rotate the spot to make sure we’re safe, but our lives would be so much easier if people could just come to our office.
The $500 [stimulus checks for undocumented workers] definitely helped. A lot of states aren’t doing that, and Governor Newsom and Mayor Garcetti have great programs that we’ve helped our families connect with. It’s easy to say that $500 is not enough, but to people who are working two or three jobs to survive, $500 is a lot. My partner Damian speaks to each family every week on the phone or over text, and he’s had to switch to WhatsApp because their phones are being disconnected. They can’t pay the phone bill. Think about being isolated from everyone you know and love because you’re in another country with no phone.
We tell every family that we’re not going anywhere. We’re going to keep feeding them as long as they need us. There is no way everyone goes back to work as soon as the mayor or governor says everyone can reopen. Every day, we read about amazing restaurants in L.A. closing permanently. There aren’t going to be two or three jobs for everyone working back of house; there might not even be one job. At least we can provide food security. These people fed us for years when we were bartending, so it’s a source of pride for us to feed them now.
Monday, May 4th
“Farm-to-table food has been sidelined as elitist and hoity-toity, but now we’re seeing the resiliency of a local food system.”
Abra Berens, Granor Farm, Three Oaks, MI: Granor Farm dinners are really intimate affairs. The whole point is to get different groups of people together around a long table, passing platters. We went through a few different scenarios, but we decided to hold back. Yes, it was emotionally hard. I love doing these dinners so much. At the same time, it was easy to make the decision because these dinners are not necessary to anyone. There are bigger needs in the world right now. My sadness in not being able to host big dinner parties seems to pale in comparison to the concerns of a lot of other people in the world right now.
We have the benefit of having a diversified business. Granor has four to five different businesses running simultaneously [this includes a CSA program, farmstand, and grain production]. I’m looking into doing some small-scale milling to make organic, whole-grain flour available for people in the area, and see if that can help alleviate some pressures on grocery stores to a small degree.
The farmstand now certainly isn’t our normal 9-5 Friday market. It’s sold out pretty quickly after we open. The demand is much higher. No one’s buying and hoarding eight dozen eggs, but people are interested to get fresh greens and fresh farm eggs, so they are queuing up for it in a way we haven’t really seen before. People line up in advance, but nothing feels insane. We don’t have the staffing right now to man the farmstand, so we’re relying on peoples’ good natures to see it through. They’re lining up, social distancing is in place, they have masks on—there haven’t been any problems.
But soon, the farmstand is going to become an online store, where orders will be placed and we’ll harvest for those orders. We’re going to pre-pack them and do curbside pickup. And we’re expanding the market to have local meat, dairy, and things people need to make their meals. It feels like our responsibility to help move any existing food in the system, and be there to help meet people’s demands. Every farm has some overages, so if we can pool that, that consolidates the need for people to drive across the county trying to find eggs. [The news about farmers dumping products] exposes some of the hurdles in an efficient but not necessarily flexible or sustainable food system. That’s the push and pull the agricultural system is always dealing with, but it’s much more visible now.
We’ve kept our CSA at 100 shares. The interest in local food supply right now is incredible. I’ve seen, over the years, local, “farm-to-table” food sidelined as elitist, hoity-toity, Portlandia-sort of thing, and certainly that’s there in the culture, but now we’re seeing the resiliency of a local food system, and the ability to keep money in a regional economy, and the speed with which a local food economy can pivot. It feels really amazing. There’s an interesting connection between missing some social connectivity and wanting to feel like you’re a part of a farm by buying in the CSA share.
“Most of the people who have come back to work are the folks who have documentation issues. It’s crazy how they’re coming through for us in this difficult time.”
Josh Ku and Trigg Brown, Win Son and Win Son Bakery, New York City: The first three weeks of this quarantine, we decided to close fully. When the governor mandated that we shut down and go to take-out and delivery, our staff was feeling uncomfortable. Plus, we both personally weren’t feeling great, healthwise. So we shut down to make sure everyone was safe. For the next three weeks, we were strategizing, finding out information, and relaying that to our staff so we could launch take-out and delivery.
During that time, there have been a ton of challenges. When we were looking at how we could budget everything out, we realized some of the people who would be affected the most, in terms of access to any relief or help, were our immigrant workers who had documentation challenges. We don’t hire anyone who is undocumented, but working intimately with people, you figure out people have things like citizenship status in litigation. So we knew those people would be screwed and we wouldn’t be able to take care of them. At the same time, we got DMs, phone calls, and an outpouring of support to buy gift cards and merch. We’d love to sell those things, but as a means of income, it doesn’t really cut it. So we made an on-our-feet decision to fundraise for undocumented workers. We put out a PSA, an Instagram flyer, saying we were raising funds for workers in the industry and worded it in a way to indicate that after a certain point of money raised, we’d benefit our regular hourly employees.
We set it up on Trigg’s Venmo, which is connected to the restaurant, and we’ve gotten $34,000 for the first distribution, with additions still trickling in. We distributed the funds to all of our staff, but did so in a way that made it more balanced for people who aren’t able to get unemployment or any stimulus checks. We employ a little over 50 people, so that really impacted our little ecosystem.
We’re now in this weird period where we’ve been operating for take-out and delivery for three weeks. It’s just us, two amazing managers, and a couple other guys. Most of the people who have come back to work are the folks who have documentation issues. It’s crazy how they’re coming through for us in this difficult time. They’re in the same situation as us. Before PPP rolled out, there weren’t any prospects of getting assistance. We weren’t getting any help, and neither were they. Americans who don’t understand what role immigrants with document issues play regard them as invisible. And it seems like nothing about that’s going to change even though they’re preventing the restaurant, farming, and construction industries from halting completely.
Our PPP went through today, finally, though we’re not even sure how to handle it right now, so we’re not so much in the same situation anymore. But we still matched those stimulus checks and employed these folks. Small business owners and immigrants with document problems are in a situation where, if willing, we can take care of each other.
We’re lucky that we’re busy with take-out and delivery; the bakery is open for breakfast and lunch and the restaurant at night. That is keeping us from flat-lining. We’re actually rebranding the bakery as a burger concept at night, starting this week. We’re thinking it can be like an indie Shake Shack—we have a really good burger and we make the buns, grind the meat, everything. These are things we’ve trained our dishwashers at the bakery to do. They can now cover the bakery as well as do the burger concept. They’re two people we couldn’t initially employ, since we don’t have a lot of dishes these days, that we can now employ. We’re not trying to convince you that we’re doing this selfless thing; we want the restaurant to do well. But this burger concept is para la banda. It’s for people who need the work.
Friday, May 1st
“We’re feeding the local economy. If New York is okay, I won’t need anything. If New York doesn’t get help, I’m going to die with it.”
Chris Pugliese, Tompkins Square Bagels, New York City: We got hit in three phases. First was the work-at-home order, which was not the complete shutdown. We used to bring food to the offices of AOL, Spotify, and Oscar every week. Once those employees started working from home, we immediately lost all of our catering business, which we had spent years and years bringing up. And immediately, we had to do pay cuts.
The second phase was students going home. In the East Village, the local economy is 75 percent college students. They take up the dorms and a lot of the apartments. Price-wise, we were right in their wheelhouse, so when you pull them out, that’s big. I was really worried about what was coming. The first weekend they were gone, at some point in March, we saw a dramatic drop—50 percent less sales than the Saturday and Sunday before. It was also hard because I see these kids year after year. You get to know them. You watch them come in as freshmen, you see them graduate, and a lot of them come back.
The third phase was when the stay-at-home order was issued. We were biting our nails, wondering if we were considered essential. When we found out we were, I sat everyone on my staff down. I had to let go of people; we had 45 and we had to go down to 12. I had single dads working for me, a lot of kids from the Bronx and Queens, first-generation immigrants—people who constantly floored me with their determination and their desire to make sure their families have a better life. I’m Italian-American, third generation, so I get that.
I started Tompkins Square Bagels right after the recession. My other restaurant closed, also in the East Village, so I knew this area and I knew it needed a bagel shop. I took a chance and negotiated our lease in 2009 and we opened in 2011. Year one, we made $1.7 million and created 15 jobs. I was really proud of that. I made money out of thin air, money that wasn’t there before. Then it was $1.8 million, $2.3 million, and along the way I’m making more jobs and everything I order is supplied by five borough vendors. Unlike Starbucks that’s ordering from a central location in Kansas, everything I get is coming from New York City. We’re feeding the local economy. Last year, was our best year ever—$5 million in sales. By New York standards, that’s big.
Now, financially, we’re down 75 percent. Everyone is now working minimum wage—$15 an hour—including management. We went from 15 bagel types to five on the menu. We stopped our garbage pick-up, which was $900 a month, so now I have this big wagon that I cart all the garbage to Avenue A in. I come from a working class family, so I’m used to doing things like this to save money.
We’ve paid hundreds of thousands of dollars in taxes, year after year after year. We’ve done our part. Now we’re asking for help, and we shouldn’t have to ask. I tried to apply for PPP during the second round and the site crashed. It’s maddening. I’m also angry with what happens to New York state. You see Governor Cuomo begging for money. We have a $6 billion dollar deficit, and politicians are telling us to file for bankruptcy, which means go rot. I was telling someone the other day, if New York is okay, I won’t need anything. I’m scrappy. I got to where I am from nothing. If New York doesn’t get help, I’m going to die with it. If we don’t get federal aid, we’ll have massive layoffs in the police force, transit problems, crimes, schools closing. I need a safe, well-funded New York City. If I can get that, I can figure it out.
I tell my guys at the store that everything is related to the first Rocky movie. We don’t have to win. We just have to get through this fight. We’re going to get up, get bloodied. We just need to be standing when it’s over.
Thursday, April 30th
“When Governor Abbott said that restaurants could open on May 1st, people started calling us to make reservations literally minutes after the announcement.”
Gabe Erales and Philip Speer, Comedor, Austin: We shut down service on Monday, March 13th, a day before the stay-at-home order. At the time, no one knew the severity of how it was going to affect the local economy. There were so many unknowns, and there still are.
Since then, we have essentially created a whole new web-based platform called Assembly Kitchen. We had this idea to build a delivery platform that incorporated multiple local businesses, from our own (Comedor) to other restaurants like Holy Roller, and created an in-home dining experience. For example, you can get a marinated chicken that’s ready to roast, plus fresh masa tortillas, black beans, and rice, with videos made by us, explaining how to assemble everything at home. Business for Comedor via Assembly Kitchen has been extremely good for us. We are probably selling 20 orders on a slow day and 60 to 70 orders on a busy day—and one order could contain as many as five meal kits. This doesn’t include the alcohol program we also recently launched.
When Governor Abbott said that restaurants could open on May 1st, people started calling us to make reservations literally minutes after the announcement. (Ed’s Note: The governor issued this executive order with some stipulations, like limiting the dining room to 25 percent capacity and seating tables six feet apart.) We’re grateful for that—but nothing has really changed in the last six weeks. You can say, let’s open up the restaurants, but so many employees have kids enrolled in school districts that are still shut down—what do you do with that? What do you do with invoices sitting from the last six weeks that haven’t been paid? (Ed’s Note: Many restaurants haven’t been able to pay outstanding invoices from before they closed due to the pause in revenue.) Do you expect purveyors to make deliveries in good faith? Most restaurants aren’t designed to break even at 25 percent capacity—how do you prepare for that?
We were brainstorming the other day, after the Governor Abbott announcement, about how the 25 percent capacity model would even work. The only way to approach it would be a ticketed system with a tasting menu where guests pre-pay and you know exactly what you are feeding them up front. Still, from a general feel of the community and social media, it doesn’t seem like people are ready to venture out into restaurant dining rooms knowing that there isn’t adequate traceability or testing.
We are going to monitor the situation and see how things evolve. We have invested so much time and effort into what we have created through Assembly Kitchen. We have some momentum and we are going to continue with what we are doing until we think we are ready. We do not feel like we have enough information provided by the state and federal governments to reopen our doors at this time. We will not reopen until we are confident we have the ability to ensure our staff and guests’ safety, first and foremost, while conducting daily operations—this may include accessibility to virus testing and traceability, robust service standard operating procedures, and dining room design that further prevents vulnerability and spread. Assembly Kitchen has grown, but Comedor remains the future. We want to go back to the vision that we began with. We just don’t know when that is going to be.
“I was wondering if I should reopen for take-out for Ramadan. But after reflecting, I realized I could do more for my community, more for my people.”
Omar Anani, Saffron De Twah, Detroit: Ramadan started last week. We had been hemming and hawing over what we wanted to do. Last year, we were only open during the daytime. This year, we wanted to stay open all night and give people a place to break their fast. In major metropolitan cities in the U.S., my understanding is that people aren’t typically out all night during Ramadan, eating and praying and congregating. But in Dearborn and Detroit, that’s what people do. It’s very much like the Middle East outside of the Middle East. We wanted to make a nice, fancy thing where people could have a drink without alcohol, hang out, and be a part of that community. All that obviously got derailed by the COVID-19 stuff.
If you look at the Arabic etymology of Ramadan, it references “extreme heat.” During this time, you purify yourself and burn away sin through fasting and good deeds. We decided to shut the restaurant down in mid-March due to COVID-19, which allowed us to focus on doing more for the community. I was wondering if I should reopen for take-out for Ramadan. But after reflecting, I realized that reopening for a few meals here and there was not the right decision to make. I realized I could do more for my community, more for my people. I could feed people who were in need.
We’ve delivered over 2,500 meals to fire departments, police departments, nursing homes, and 17 hospitals. Most of the money for the meals has come from donations from the Detroit Free Press and our Square page. When you’re Muslim frontline worker and a secular company brings in food, you usually go straight to vegetarian options because you can’t eat the meat since it’s not halal. And if there isn’t a vegetarian option, a lot of people fast all day but don’t break fast. My brother is one of them; he’s a doctor. For us, it was important to provide a full meal that has a starch, a vegetable, and a halal protein, as well as gluten-free and vegetarian options. But it’s not just about Muslims. We want to take care of our community.
Every day, I wake up at the same time I usually do, eat suhoor, and pray fajr. For suhoor, I can’t eat a full meal, so I have fruits, yogurt, and some bread. Then I come down to the restaurant to prepare meals. We do everything from scratch, so it takes a lot longer. We make couscous and braise the meat in a tagine—all that stuff takes time. By 2 p.m., we usually get everything together and the restaurant is dead, drastically different than it was to pre-COVID-19. In previous years, it was difficult to make food because we couldn’t taste anything. Luckily, one of my employees is Christian, so I’m blessed with someone to see if everything is seasoned right.
I take the evening deliveries, around 8 p.m., so first responders who observe Ramadan can break their fast with halal meat. After that, I break mine at home. It’s been really cool this year since I just got married and my wife is Bangladeshi, so I’m eating a lot of new foods. Today, I’m making a Palestinian dish called musakhan—it’s chicken that’s confited with caramelized onions and sumac and served over taboun, a big bread cooked on a stone. Because I’m fasting, I’ve developed a very acute sense of taste. I think the best flavors I’ve ever created during my culinary career have been during the month of Ramadan.
Wednesday, April 29th
“We decided to make everything we were doing internally public through our COVID-19 Playbook. I think thousands of people have read our guide.”
Syed Asim Hussain, Black Sheep Restaurants, Hong Kong: We have been operating our restaurants during the pandemic. My restaurant group, I consider us to be leaders of the industry. We were getting a lot of questions from other restaurants about the things we were doing, so we decided to make everything we were doing internally public through our COVID-19 Playbook. It details our hygienic practices in the restaurants, interactions with guests, team organization, readjustment of strategy and costs, and internal and external communications. We were just doing it for our friends in the industry, but it has snowballed since then. It’s being translated into five languages, with people from Brazil to Japan using it. I think thousands of people have read our guide, and not just restaurant folks. We’ve gotten emails from universities, hospitals, fashion brands, airlines. It really is remarkable.
For us, there’s always been an emphasis on internal communications. As we’ve become a large-ish team of 25 restaurants, we still run things like a one-restaurant team. What we made public was the third version of the playbook. When things started happening in mainland China in December, we felt like this was going to come to Hong Kong. With my leadership team, we started putting pen to paper. We’re not healthcare experts—this guide is based on all the things we’ve seen or read, and you know how Hong Kong had to deal with the SARS epidemic. This is our PTSD. This is just what we know we can do to keep our people safe. Initially, when we implemented our guide at our restaurants, we got a lot of backlash. We were turning away dozens of guests because they weren’t comfortable with us taking their temperatures or signing health declaration forms. We started doing this four to five weeks before the government did. Hospitality is at the heart of what we are and what we do. But that went out the window to keep our people on the front lines safe.
Now we’re seeing our business come back and our restaurants getting busier and I think it’s because we have these stringent protocols in place with the guide. No one in our ecosystem contracted COVID-19; part of the reason is because of how maniacal we’ve been with these protocols. Recently, in the last few weeks, we’ve been advising the government in Hong Kong. I believe we were invited because of the work we were doing.
I think the playbook has resonated because it’s sincere and it’s practical. It’s not a PR stunt. It’s very organic. In fact, we’re going back and updating the guide again. There are lots of new things that we’ve discovered. One thing is that supply chains have been disrupted and we’re needing to reorganize our menus in the restaurant. Because of how many people have been impacted by COVID-19, it’s our responsibility to keep the playbook updated. This is what good restaurants do. They do more than just provide good food and drink; they are cornerstones of a city. And this is a testament to that.
“The sale of pre-mixed drinks is illegal in Chicago, but for a lot of independent restaurants and bars, that’s the only way we can survive the pandemic.”
Julia Momose, Kumiko and Cocktails for Hope, Chicago: Even though Illinois eased restrictions for delivery of packaged goods like alcohol, these new allowances don’t go far enough. Basically, licensed restaurants and bars can sell unopened bottles of spirits, wine, and beer—even cocktail kits which include everything customers need to make their own cocktails, but everything has to be in their original containers. This puts a big burden on bars because we’d have to source a bunch of other materials to build these kits in the first place. The sale of pre-mixed drinks is illegal in Chicago, but for a lot of independent restaurants and bars, that’s the only way we can survive the pandemic. By easing restrictions on cocktails to-go, we can hire back some employees to work and to keep the lights on. It’s become a bit of a cliché, but there’s an adage in the industry that “vodka pays the bills.” That’s just not true. It’s the vodka sodas, the martinis, that are bringing the margins. Us bartenders create the value in the vodka, by mixing drinks.
Stores including liquor stores are deemed essential right now, so retail sales for them are through the roof. The way the laws are currently structured, allowing the sales of packaged liquor, is creating hundreds of liquor stores. Binny’s will be fine, while breweries are able to sell growlers. What are growlers, anyway? They’re one liquid that has been inserted into another vessel—exactly what we hope to accomplish with cocktails to-go. Luckily, there are other states that see the value in letting bars and restaurants sell cocktails, like New York and California. That’s why I started Cocktails for Hope with bartenders, attorneys, and some of our bar regulars with connections to city government. We are trying to have conversations with Illinois’s and Chicago’s leaders to help them see this is a sustainable way to keep businesses afloat. Bars that don’t serve food or aren’t equipped with kitchens won’t survive the current moment. Waiting for government financial relief just won’t fly anymore.
The existing verbiage prohibiting cocktails to-go is mostly worried about transporting so-called open containers in vehicles, but the same argument could be made against growlers. And then, of course, there’s sanitation, but us professionals in the food industry are already aware of these laws. We have to deal with them daily. There’s also a lot of confusion about who can and can’t serve cocktails to-go. I’ve heard from some colleagues in other Illinois cities that they are able to while other bars have received cease-and-desists. Through Cocktails with Hope, we want to work with policy-makers to create and establish strong, informed verbiage that will help roll out safe, temporary—and I want to underline temporary—measures so that bars can hire back staff while the shelter-in-place orders are in effect and still do business.
Our next steps are organizing in a smart way—the likes on social media don’t do anything unless the governor sees it. Please, if you love bars and restaurants, pick up the phone and call your representatives. An inclusive cocktail to-go program needed to happen a month ago, but the next best time to start something is now. Bar owners and bartenders, we’re ready: The moment Governor Pritzker says, “Cool, how do we do this safely,” our volunteer attorneys have suggested guidelines ready to roll out and totally doable for any bar (dive bars, restaurant bars, cocktails bars). These guidelines shouldn’t cut anyone out—all businesses serving alcohol to consumers should be included. We need to save our communities.
Tuesday, April 28th
“My farmer friends told me about the milk dumping. We also saw the increased need at food banks. Then it dawned on us: We can make cheese and send it to food banks.”
Pete Messmer, Lively Run Dairy, Interlaken, NY: Farmers are being told that they have more milk than the market needs, more milk than they can get paid for right now. Sadly, that means a lot of it is being dumped.
Restaurants and institutional buyers like schools bought 50 percent of the total dairy products that were consumed in this country. And a lot of it was packaged in bulk—50 pound sacks of shredded cheese, vats of sour cream. The plants that process the milk into dairy products can’t or haven’t switched their packaging lines to retail packages quickly enough as demand has increased. This is how we get crazy scenarios where farmers are dumping milk, but grocery stores in major urban centers are limiting the amount of dairy people can buy.
We make cheese at Lively Run and my farmer friends told me about the milk dumping. We also saw the increased need at food banks because disruption to the economy has caused a lot of food insecurity. We’ve always donated to food banks and some of our employees volunteer there. Then it dawned on us: We can make cheese and send it to food banks.
One of the things about a small business like us is that we’re really nimble and can shift gears quickly. We’re set up to do retail packaging anyways, so all we needed was the funds to kickstart the process of getting excess milk, making cheese, and getting it to foodbanks. We set up a GoFundMe with a goal of $20,000 and we hit that in a day. We decided to double our goal and see what happens and we hit that in a week. It’s fueling my ambitions because I think people see it’s a valuable project that can be immediately helpful to those in need. It’s good for small dairy farms, it’s good for the food banks, and it could help keep our friends in the cheesemaking community busy. We’re not making a profit, but we’re at least doing something.
We knew a goat farm that was dumping milk, so we started by making chèvre. We wanted to make cheese that didn’t need to age for a long time, so we could get it out the door as quickly as possible. We made our first donation to six food banks last Friday: close to 150 pounds. Not a huge amount, but this week will be considerably larger than that. In addition to the chèvre, we’re scheduled to make cow cheese curds this Wednesday to get out for delivery on Friday.
Like everyone else, our business has been affected by COVID-19. About half of our sales were restaurant sales, so that’s gone, and the retail packaging requires more work. The business itself is in no danger, but everyone has been working really hard. I worked about 80 hours last week and that’s true for basically everyone who works here. We’re using the money from our GoFundMe to buy directly from the dairy farms and cover our cost of production, but we’re not making a profit from it. That’s not the point—the point is to get food to food banks.
I’ve spoken to experts and it seems that there will be surplus milk on the market for the rest of the year and maybe longer, because this problem will compound. Lively Run is working with the Center for Transformative Action to start a non-profit organization to do this on a larger scale. There are dairy farms all over New York state, and every cheesemaker has extra plant capacity. There’s no reason why we can’t all be doing this.
The governor’s office just announced that they’re going to fund dairy producers to take milk, make it into cheese, and donate to food banks, which is exactly what we’re doing. They’ve appropriated a budget towards it, so I would love to apply for that and be part of this project on a state level because that’s been our vision from the beginning. My fear is that the money will go to huge processing plants like Byrne Dairy and Polly-O and not the small dairy producers who are really hurting right now and could use some help.
“We had expected a two-fold increase in retail sales, but it has been three-fold since March 15th. It’s been a perfect storm of ramen.”
Kenshiro Uki, Sun Noodle, Carlstadt, NJ: 80 percent of our business is food service. In February, our business in Europe started to get hit hard and then the same thing happened in the U.S. in March. Right away, we started calling our customers, trying to be proactive and to see what their intentions were—do take-out or shut down completely. So many ramen shops we talked to were like, “There is no way you can do ramen take-out.” That is just not accepted. But some of them have figured out their own process; if you cook the noodles a certain way and rinse and shock them, then take-out is okay. Today, across the board, 70 percent of our food service channel is completely closed.
We are fortunate that we sell ramen kits in grocery stores, either the noodles by themselves or noodles plus concentrated soup bases. It was actually an easier pivot for us to focus on retail. All the ingredients we use for food service, we use for the noodles anyways. We started calling our distribution channels and increasing production at our factories to focus on retail.
We had expected a two-fold increase in retail sales, but it has been three-fold since March 15th. We saw an increase not just in orders from grocery stores but from meal kit companies like Blue Apron and Purple Carrot. We also had a partnership with Costco in the works already to supply our noodles for meal kits sold in their stores. We have added more regions to our Costco network faster than we expected. Pre-pandemic, we were in 88 Costco stores. Now we are in over 200.
Our business has flipped completely. Our Instagram is now about home cooking. Our tagged photos are people making ramen at home. Thanks to the dedication and commitment of ramen chefs and shops all over the country, ramen has enjoyed much broader popularity in recent years. It has opened people’s eyes to the possibility of pairing it with their favorite ingredients, similar to what they might do with pasta. This has dovetailed with the general trend toward being at home and cooking as a relaxing weekend activity. It’s been a perfect storm of ramen.
This situation has made us more aware that we need to balance our mix of where our revenue comes from. We take pride in supplying the best ramen shops, and we have been speaking to those restaurant owners about how they are going to change after this. We are talking about collaborating on do-it-yourself ramen kits in partnership with restaurants. That way, they can have revenue coming in even if their places aren’t open. Restaurants are our core market—we want to support them through this.
Monday, April 27th
“If I got PPP at this point, I don’t think we’d use it.”
Brandon Jew, Mister Jiu’s, San Francisco: Last week, I got really excited because I got a DocuSign for paperwork for PPP. I thought this meant I was approved. I signed them really quickly and have been waiting since then. I’ve been asking around and only one place I knew had gotten the loan, but they probably won’t even use it. The PPP is really flawed for restaurants, especially for restaurants that aren’t operating right now. With it, you can get your employees off unemployment and pay them for eight weeks, but after that you can’t use the money anymore. The problem is, do we think we’re actually going to be running restaurants the same way? Are we going to have that many cooks and front-of-house staff? Are we going to be operating at 100 percent again? No, we’re not. It’s guaranteed that we’re going to get restrictions on how to reopen and operate from the state or even the Feds. All of us are waiting to find out what those are going to be. We have our best guesses, after seeing what is happening in Hong Kong and Copenhagen. Restaurant operators in both places have been concentrating on getting customers back into dining rooms with new cleaning protocols, signing health declarations, and thinking through steps of service that will be contactless.
We’re also trying to get a sense of the psyche of the diner. There will be a hesitation to go out and into restaurants. How do you as an operator alleviate some of that concern? I attended a webinar that the James Beard Foundation was hosting and it was really informative. What I’ve come to realize is that we will probably not open if we don’t have widespread testing available. If we opened early and didn’t have that testing and another infection started, we would have to shut down again. Doing that whole thing again would just be really hard on everyone.
I’m trying to be patient. As an operator, I want to make sure that the environment that we rehire our staff and invite people into is safe. We have to think about spacing. We did a floor plan to see what that would look like at Mister Jiu’s, putting tables six feet away from each other. It’s less than half of what we’d normally do: 40 seats vs. the usual 100 seats. And then I’m not sure if bar seating would be gone since I’m not sure if bartenders can be that close to customers. Some people think we’ll need sneeze guards, which is so crazy. I think every operator is trying to balance providing a service to the general public and protecting staff. Mayor Breed announced that any essential worker, which includes restaurants, who doesn’t have symptoms can get tested. That’s a good next step for every city. This is all going to be very planned and it’s going to require rehiring furloughed employees and trying to onboard them in rounds, which is why the PPP doesn’t work. It almost incentivizes you to reopen, but I don’t think it outweighs the risk of the general health. If I got PPP at this point, I don’t think we’d use it.
This morning, I got an email that I got a James Beard Foundation grant. Basically, they created this fund a few weeks ago for restaurants that were looking for financial assistance. $15,000 on a first come, first serve basis. When I got the email, I was like…what? I don’t know what happens next. It’s weird because I got so excited about PPP and then was like, nope that’s not gonna happen. I’m positive this is going to be a different experience, but I don’t want to get too excited. But what’s awesome about this fund is that it’s actually going to restaurants. With PPP, these ginormous restaurant chains that are publicly traded got them. When you hear that Ruth’s Chris is giving it back, it’s nice, but who is it going to next? We’re not sure if the administration is changing guidelines for this or accounting for small businesses.
All the coalitions have been talking about what we really need. We had a Zoom the other day with Thomas Keller. We wanted him to be an ally for our coalition. We want to make sure he hears from us since we don’t have representation on that weird board [the Great American Economic Revival Industry Group]. It was an interesting call. He seemed responsive to the points we were trying to make, but he couldn’t guarantee a lot of things since he doesn’t know when he’ll talk to the president. The only meeting he had with him so far was a Zoom call with 200 people. He’s unsure what kind of influence he’ll actually have on Trump. My politics, they don’t need to be talked about, but I have no interest in spending time and energy to get Trump on my side.
We launched our store online, which has random stuff like lap cheong and some dishes that can be reheated. It’ll be another revenue source for when we do open and people are still skeptical about going out to dinner. One interesting development has been with a company called RideOS. They contacted me about their pilot program. They have a fleet of self-driving cars that could deliver groceries and pre-made meals; we’d be told the car’s delivery route and just load the car up. They’re figuring out a system of how to drop off and confirm pick-up. But it’s interesting. With both of these things, we can bring back more employees.
At least once a day, I get this doomsday feeling. Like, what kind of world is this? Is it ever going to feel like it did before? It’s kind of dreamy in a weird way. Like “The Twilight Zone.”
“We reconfigured our kitchen, set up a little photo studio in the dining room, built a standalone to-go website, and bought a pile of to-go wares.”
Jake Adams and Eden Rehmet, Hollow, Delhi, NY: We were open for a busy dinner rush on Thursday, March 12th, with people elbow to elbow at the bar, including a large contingent of people fleeing the city for their weekend houses. It felt a little like we were going to unwittingly become a vector for COVID-19 transmission in Delaware County, and the next day we felt that to be responsible we didn’t have any choice but to close immediately. We put up a notice on our front door and our website, had a drink or two (maybe a wee cry), and went home to start figuring out what to do next.
In hindsight, it was obviously the right decision, but at the time, it felt insane. We’re a tiny space, about 1,000 square feet with a max occupancy of 39. Our menu is communal and encourages sharing. Since we’re small, the energy moves around the room and everyone ends up talking to each other.
We started all over. We spent that weekend trying to mitigate food waste and sanitize EVERYTHING before coming up with a new plan/menu/concept. We went from operating as a bar izakaya, with just 2 percent of business being pick-up, to a bodega slash prepared foods and takeaway spot slash wine shop. We reached out to our farms and purveyors to ensure they would still be able to supply us, reconfigured our kitchen, set up a little photo studio in the dining room, built a standalone to-go website, and bought a pile of to-go wares.
We had to adjust our menu, thinking about what would travel well and could be reheated easily. It’s been well received. Many people in our community want to support local businesses, so they’re ordering from us. We’ve kept the Japanese pork curry on the menu. That sells out within an hour and a half. People are fighting over it in a funny way. A lot of people are trying to have dinner dates over Zoom and want to eat the same thing. Eden’s cell is the contact for pick-up and she’ll get texts from people, saying how it was such a beautiful meal.
We’ve sold between 1,400 and 1,600 meals at this point. We’re making slightly less than we’d normally pull in (the to-go containers are eating into our costs). But we’re lucky because it’s always been just the two of us, so we didn’t need to factor in payroll. We can pay for rent, utilities, and maybe a touch of our original build-out costs. It helps when you don’t have to pay yourself. We applied for an economic injury loan, but we weren’t able to apply for PPP since we didn’t have any records of paying ourselves. We’ve run things as lean as possible, getting second-hand equipment and repairing things ourselves, and living up here, our overhead cost is much lower than when we lived in Brooklyn. We can pivot really quickly, which is crazy and kind of terrifying.
We’re only three weeks into this new model and are constantly honing our systems, but things are going well so far. We sell out of most items within the first few hours of them being posted and we’re stretched to capacity given our limited refrigerator space. It’s been so nice to reconnect with our regulars, albeit from a distance and behind masks.
We’re working about a little less than we were before, except now we can take off Sunday afternoons, which we couldn’t do before. There’s this undercurrent of always thinking about things though. You can’t switch it on and off. We’re scared this will go through the summer, which is our busy season. We usually make double what we make in the winter. But as long as we’re able to survive, pay the rent and utilities, keep supporting our purveyors, and continue to provide some form of community for our area, we’ll keep at it. We think it’s important for everyone to have some normalcy to enjoy during this time.
Friday, April 24th
“We’re a bunch of yes people. When a farmer comes to us, saying, ‘I have 1,000 pounds of daikon I thought I’d sell to restaurants,’ we fill in that gap.”
Taylor Lanzet, Dig Food Group, New York City: In New York, grocery deliveries are coveted. To actually get a time slot is the best part of your day. Since we have relationships with independent farmers and an exceptional supply of ingredients, it seemed like we could help with that need. So we launched the Dig Acres Farm Box on March 28th, which allows us to bring in produce from our suppliers and directly distribute to customers. We’re trying to fill in that spot when you’re running low on groceries. We saw how people were stocked up on pantry items but were trying to figure out how to get fresh vegetables.
We designed the farm box to change every week, so our team chats with our farmers to get the best mix. We’re curating based on what’s coming in and what farmers need help moving. We’re a bunch of yes people. When a farmer comes to us, saying, “I have 1,000 pounds of daikon I thought I’d sell to restaurants,” we fill in that gap. (And that’s a true story!)
We’ve sent thousands of boxes at this point, and today we’re launching it in Boston and Philly. The demand was so high.
Last summer, at Dig Acres Farm, we piloted the farm box with FoodKick. I used to run a CSA, so I had personal experience in building these things. We could not keep up with demand. It was amazing. The box, in some ways, was us figuring out what Dig Food Group could be. We were thinking about how to really extend the brand beyond the restaurants [Dig Inn, 232 Bleecker], and that is getting vegetables to people. As soon as this crisis hit, it was like, well, we were planning on doing it again this summer, so why don’t we start earlier. We had the infrastructure already set. Now, we’re getting so many requests from farmers and farmers’ market delivery companies to collaborate. In some ways, it feels like we launched a new business in the past month.
We also created Dig Feeds. You can text DIGFEEDS to 80519 to gift a meal to someone or request a meal if you need it. It’s our way to get food to anyone in need. The other day, an emergency room resident at Kings County Hospital texted, we got dietary restrictions and allergies, and we coordinated 40 meals for her team. I just packed them in my car. We started this about a month ago and we’re a couple days away from 100,000 meals donated. It’s amazing because it has created a lot of purpose for the team. When we started, we had no idea what it would become. For our chefs, feeding people isn’t just about cooking for guests but giving back.
We’ve started to think about the future of Dig when this is all over. We’re asking ourselves how we can support small and diverse farmers, how can we help people cook food that makes them feel good. It’s not about going back to what we were before, but building a better food system moving forward.
Thursday, April 23rd
“Governor Kemp said he’s reopening businesses in Georgia as soon as this Friday. We were speechless. Georgia hasn’t even peaked yet.”
Deborah VanTrece, Twisted Soul, Atlanta, GA: I was in the kitchen with a couple of my staff, chopping vegetables or cooking chicken or something, keeping our social distance, doing our take-out thing, when I heard the news. I think someone saw a headline or got a text on their phone. We stopped for a second and said, “Nah that’s not true, it couldn’t be,” and continued to work. Then everybody’s phones started blowing up. Governor Kemp is on TV saying he’s reopening businesses in Georgia as soon as this Friday.
We were speechless. I mean, we’re in the same state where the CDC is. Georgia hasn’t even peaked yet. This is crazy. We looked around at our dining room for a quick second, like, could we do it? Is it possible? Meanwhile, we’re serving carry-out, so people are coming in to pick up their orders. We’ve got a big sign up that says, “Please Practice Social Distancing.” We’re giving away as much food as we can for free to healthcare workers and restaurant workers. We’ve got barriers up, so you can’t come too close to our employees. We’re wearing masks and watching people come around all the traffic cones and chairs like it’s some kind of obstacle course to get your food. And we’re sitting there thinking, how do you ever control people enough to make this safe? We see clearly that you can’t—certainly not that quickly. We can’t even get two workers behind our bar and keep them away from each other. And the experts are saying wear a mask. How the hell are you going to sit there and eat with a mask on? This is just not feasible. It doesn’t make sense.
Healthcare workers have families; their families want them to come home. What we have to do is feed them and stay away from each other so they can do their jobs, so we’re not loading up the hospitals even more. I thought for a moment Georgia was going in the right direction: Businesses are closed. We’re converting the World Congress Center to add extra hospital beds. That was last week. And then this week, the president said we need to reopen soon and so Kemp was like, “I’m going to be one of the first ones! I’m going to jump on that bandwagon!” He just wants a damn invitation to the party. He wants to get in with the boys. And I just read that President Trump and Mike Pence called and congratulated him. (Ed’s Note: At a news conference hours later, Trump stated that he “disagrees strongly” with Kemp’s plans to reopen.) He just made us the laughing stock of the world.
My response is: WTF? All capitals. I think it’s ridiculous. I don’t see the good in it at all; I just see harm on top of harm. And to make this call and not have anything lined up—to say, “We’ll give you some rules and guidelines in a couple days”—is very irresponsible. You’re putting lives in danger. If we’re not willing to protect the most vulnerable people, something is wrong with us as a society.
We have no intentions of re-opening now. None of the restaurateurs I’ve spoken with do either. No one wants to do this. But Kemp telling us to is another nail in the coffin for business owners. Because the next thing is, “Oh, they can work so we’ll take that unemployment away.” Then the question becomes: Save your business or save your life?
“We make beautiful food, not at all like typical hospital food, and we’re proud of it. We see food as healing.”
Sadie Clements, UC San Diego Health, San Diego, CA: I work at UC San Diego Health, the hospital at the University of California, San Diego. We’re an academic research medical center with 10 other sister hospitals (UCLA, UCSF, etc.) within the state. We have a team of researchers, scientists, and engineers, so there is always innovation driving our work. Like all the other UCs, we’re acute care centers, trauma one, which means the sickest of the sick come to us.
All the patients in the hospital need to eat when they are here, so my department, led by my director Jill Martin, services them and any therapeutic diet needs. We have 23 different therapeutic diets; there is one if you have, say, diabetes and COVID-19. Our hospital has 808 beds. On a normal day, without COVID-19, we would have around 600 of the beds filled. We serve breakfast, lunch, and dinner. Plus, my department also oversees the hospital cafeteria for staff and the cafe and coffee shop, which are normally for visitors and staff. It’s a lot of meals.
We have a really innovative model for patients called Room Service. Servers wear bistro-style uniforms and use an iPad for orders, so you feel like you’re at a restaurant. On the iPad, the server can pull up your therapeutic diet prescribed by your doctor and reference it when they share your meal options. All the food is à la carte and orders are sent downstairs to the kitchen and printed out on a ticket, like a restaurant. We make beautiful food, not at all like typical hospital food, and we’re proud of it. We see food as healing.
When we started to notice what was happening in China, yes, it was on our radar, but a lot of people were thinking, “Is this going to happen here?” In a hospital, you’re always preparing for an emergency. I have a seven-day supply of food in my storage unit if an earthquake hit. But have I ever sat around a table and planned for a pandemic? No, not at all.
On February 10th, we got our first patients—seven people who had been in Wuhan to visit family for the holidays and were showing signs of COVID-19. It was scary. We didn’t know what to do, even though we have the brightest minds here. As we worked with the patients, we started to ask the doctors: Is a lack of appetite a symptom? The patients were sick and we wanted to heal them, but they weren’t eating anything. Our servers couldn’t get into the rooms; only attending doctors and nurses could go in. So we didn’t know what was going on and we couldn’t communicate with the patients. We realized, oh my gosh, we didn’t meet the basic need of serving culturally appropriate food or asking what their preferences are. My team and I needed to figure out a way to patch through to the room with a Mandarin translator.
We have an amazing diverse staff, and one cook, Bokai Liao, offered to help. The day we made contact with these patients—it makes me tear up thinking about it. You’re sick, you’re cold, you don’t know what’s happening, you have this weird sickness; it’s like you’re in a deep, dark hole. When Bokai called them, you could hear the joy in their voices. Bokai was emotional, but he talked to each patient for a long time, writing down all their preferences. They asked for hot water, no cold foods. We bought rice wine, fermented soy beans, and Sriracha. Bokai became their personal chef, talking to them about how they were feeling and making them these beautiful warm meals.
We felt proud after this. Then we found out a cruise ship was stopping and had COVID-19 patients. We saw Ohio shut down, Pennsylvania shut down, and our schools shut down on February 13th. That’s when things really got real. I remember working 14 hours on Valentine’s Day. It felt like a war room, with our CEO and all these parts of the hospital running in synchronicity in order to take care of people. The beauty of people in food service is that we can pivot easily. That’s where we thrive. Some hospitals have decided to do a reduced menu for patients. We wanted to have all our offerings. Unfortunately, we have to conserve PPE, so my staff can’t go into the rooms. So we called patients on the phone and got their preferences for the next three to four meals since we don’t know if one day they’ll be too weak to pick up the phone. If they’re sick, we can be like, well we know they like tomato bisque, and give them that. We also started using disposable trays, cups, and cutlery for our patients.
We have about 500 beds filled now, since we had to postpone a lot of elective surgeries. Usually we have 100,000 meal transactions a month, but it’s around 30,000 this month. Since we aren’t allowing any visitors and some staff is working from home, the numbers have dropped. So we have more bandwidth to try other things. Our cafeteria remains open, with breakfast, lunch, and dinner prepared in to-go boxes and grab-and-go sandwiches, salads, and yogurt parfaits. We already had an app for doctors and nurses who are too busy to get lunch; they just pay for it on the app and pick it up at the cafeteria when it’s ready. This reduces transfers of cash and credit cards and touching hands with cashiers.
We started to do groceries to go for our staff, so if you did a 16-hour shift, you just pre-order what you want. We had flats of eggs for Easter—I’m not sure if people dyed or ate them, but it was nice to have. People can also donate groceries to a healthcare worker—some people wanted to pay for a nurse who took care of them or a loved one. We also initiated family meals to go, so you can get a pizza and salad or stir-fries. We send emails, but no one on our staff sits at their desk and reads emails. So, our marketing team is helping us spread the word.
Our community in San Diego has been sending a lot of meals to doctors and nurses since they don’t have time to eat. Hotels have offered rooms for staff if they don’t want to put their families at risk. My best friend Summer asked me if we’re getting a lot of donations. I told her it’s mainly going up to the doctors and nurses and we’re cool with that. So she raised $800 to feed us back-of-house workers, in the kitchen and the environmental service team that cleans the rooms. Being sick isn’t pretty and a lot of that happens in hospitals. People forget about the back of house, but Summer was thinking of us. She’s sending us a beautiful meal from Lola 55. It’s kitchens feeding kitchens. Those of us in food have an unspoken alliance.
I never thought I would be in this position. I feel honored to be, even though sometimes it’s scary to go outside and your kids are telling you not to go. But you have to put on your mask, be sure you’re doing your part to get this thing under control, and figure out what the new reality is going to be.
Wednesday, April 22nd
“I don’t think any of our food businesses are going to look the way they did leading into this pandemic. I hope not.”
Reem Assil, Reem’s, Oakland and San Francisco, CA: Every day I’m oscillating between anger, grief, and hope. More so to the hope side though. I mean, you need to get angry so that you can do something. Right?
We opened a new location in San Francisco right before the pandemic hit. Leading up to that moment, I was feeling the pressure because I already had one space and it was stretching me really thin. Everybody knows me here. I felt like I needed to be the greatest and all these things. None of that really mattered a week later. We went into survival mode, and everything just felt so unfair in terms of who was able to pull through this and who was not. At some point, I was like, it doesn’t even matter. I wanted to get off the hamster wheel of having to be this great chef with the best restaurant. People were hungry and people lost their jobs. My workers were devastated.
That helped actually, my grief. There was clarity around my vision and values—why I started Reem’s in the first place. Our mission is to have good jobs, nourishing food, and sanctuary space for all. Obviously, physical space is hard right now. But creating the good jobs and the nourishing food, it didn’t matter how I did it as long as I did it. That helped me pivot and be creative about what my businesses can look like in the short term but then also in the more medium and long term. Right now, we’re doing a commissary-style kitchen at our Oakland location, feeding folks on the frontlines.
I don’t think any of our food businesses are going to look the way they did leading into this pandemic. I hope not. I hope they learned something from all of this. I’m in the midst of processing, but what I do know is that without resources, we can’t do anything. We’ll always be plagued with inequity if we don’t actually have the resources to really put our money where our mouth is. People talk about paying for the real cost of food. That’s definitely a part of it. But I’m not really talking about that. The whole system is messed up. We have an abundance of resources in this country, in this world. It’s because the 1 percent has all the resources and the 99 percent of us don’t. It costs so much to do anything. We need a redistribution of wealth on a broader scale.
What would society look like if we invested in women? If we invested in people of color? If we invested in immigrants? If we invested in those who have been most hurt by this economic system, and those who have shown, time and time again, that they can take care of one another, even in the lowest moments? If we had, I think we’d have been in a much different situation right now. But we’re operating in this super capitalist system, where we’re just throwing money at the problem and throwing it in the same way. I mean, Ruth’s Chris Steak House got a $20 million bailout for the PPP. To me, that indicates that we’re just funneling resources the same way we were funneling resources before.
It’s a privilege to be a business owner. I understand that and, as much as this is a struggle for me, having to take away the right for my workers to put food on their own tables is devastating. What would it be like to actually build trust and come down to the level of my employees, engage them a little bit more, and figure out what Reem’s looks like on the other side of this? Is it a worker-owned model? Is it partnership with the community on doing something a little bit more forward-thinking? Maybe we don’t go back to being a restaurant. Maybe we pivot to being a meal program. This is a time to empower all of the people who felt voiceless and helpless, and figure it out together.
All of the food industry talk is about workers, but I have yet to hear a worker’s voice in all of this. They have no agency in any of this. They’re just subject matter. They’re just data. They’re just a statistic. And it really bothers me. Unfortunately for a lot of workers in the food industry, they are in the trenches right now because they’re undocumented. They don’t have access and they don’t want to make themselves vulnerable to the state. What can we do as a community to protect those folks, to let them come out of the trenches? What would it look like if we did a rent strike? I have not paid my rent. I can say that on the record. We need rent relief. Not just as businesses but as people. Could we use this time to organize and galvanize people to feel like they are going to be protected if they speak out?
There’s a moratorium on evictions in San Francisco and Oakland. That’s a blessing. I’ve never talked to my landlords in the way that I’ve talked to them now because I have that power. I mean, obviously the Bay Area is a bubble. I feel privileged to be in it, but I’m going to take advantage of that moratorium and use my voice as a business owner, in partnership with my workers. And if we don’t take advantage of this moment, I’m afraid that we’re just going to go back to the way things were. This is the time to organize.
If things go relatively well, there will be sort of a pooling of community investment in Reem’s as a hospitality group. Then we can really do the work over the next six months to transition into a better model, where workers have equity and ownership, where the business is not just shaped by a few core people but by many. On a broader scale, I see Reem’s as part of an ecosystem with other restaurants that have a social-justice-minded vision that treats its workers well, pays people a living wage, and doesn’t price out the communities we serve.
That’s where I want to get to. It’s going to take money. It’s going to take resources. And it’s going to take people shifting their mindset on where that money should go and how it should be allocated.
“Social media has really saved us in this COVID-19 situation. We can’t imagine what things would have been like if we weren’t able to use it.”
Yin Chang and Moonlynn Tsai, Table to Table, New York City: We’ve been hearing and reading the news about Asian-owned mom and pop restaurants and shops in Chinatown. These places have been feeling up to an 80 percent loss in business since the very start of the coronavirus. Kopitiam [Tsai’s restaurant] was considered to be doing well up until the first week of March, so we figured we could use our platform to pass on the love. Moonlynn has been wonderful in putting out these blasts and she’s grown Kopitiam’s Instagram since she stepped in as a partner, taking it from 2,000 followers to now over 15,000.
We started Table to Table in early March and, initially, it was supposed to be a series of food tours highlighting these mom and pop spots in Chinatown. We felt like we needed to bring awareness and education—that you do not get the virus from looking at an Asian person or eating our food. Another goal was to go into these places and ask if they wanted help with taking pictures and setting up Instagram accounts or Yelp pages with those photos. A lot of these mom and pop shops either don’t have the capabilities to or don’t want to get on social media because it’s another thing to learn and then handle.
But for us, social media has really saved us in this COVID-19 situation. We’ve been able to ask for help, put out calls to action, and be in touch with our community. When we asked on Instagram if anyone is willing to translate English to Chinese or vice versa for these mom and pop shops since we’re not fully fluent, people came out of the woodwork and were willing to do it with their own time. We can’t imagine what things would have been like if we weren’t able to use it.
Just as we were getting this together—boom—the mandated closures happened and so we weren’t able to get that started. We pivoted and began to use our personal social media platforms and Table to Table’s Instagram to publicize restaurants that are still open in Chinatown and hanging on by a thread. Taking photos and posting them on social media goes a long way. It helps other people find these restaurants so they know they exist and are still operating. In one specific Table to Table Instagram post, we urged followers to support a local Chinatown restaurant, Green Garden Village. A follower commented saying they had organized and picked up a dinner order for two different families and would have never known of the restaurant if not for our post.
During this time, we’ve also been able to use Table to Table to highlight Chinatwn organizations and communities in need. We’ve transformed Kopitiam’s kitchen into a temporary relief hub to feed elderly residents in Chinatown. We’ve also been able to provide hot meals for the Clean Streets Ambassadors, a group that cleans, power-washes, and disinfects Chinatown every single day. We’re proud that through Table to Table we’re able to shine more light on the people who really deserve it most—they’re the underdogs and our everyday heroes that most people don’t even know about.
These are obviously challenging times for every single person on a global scale, but being Asian, we’ve also had to deal with racism on top of it. There are moments where you wonder what humanity has come to. And then there are moments that remind us there are good, generous, and kind people out there. Social media has allowed us to see that and give us hope in humanity during these really dark times.
Tuesday, April 21st
“Coffee is a thing that essential workers really need to get through these difficult, exhausting times. But there are barely any coffee shops open.”
Sam Penix, Fuel Frontlines NYC and Everyman Espresso, New York City: I was inspired by Feed the Frontlines NYC, a project started by the family behind Tarallucci e Vino. They deliver meals to frontline hospital workers, and I was interested in helping them provide coffee. We did our first drop—a couple boxes of coffee—at a field hospital in Central Park. That was interesting because we had no idea where it was or who we were delivering to. But after that, I wanted to send anything I could get my hands on that would help these hospital workers.
Before all this, I was like, “My name is Sam Penix and I own a coffee shop and that is what I do.” Why would I stop doing that if I can do it in a way that is safe and can support essential workers? These people are working overtime, whether they’re in a grocery store or a hospital. Coffee is a thing that essential workers really need to get through these difficult, exhausting times. But there are barely any coffee shops open.
My first job for Fuel Frontlines NYC was March 29th and I set up the website a couple days later. The idea is that anyone can go to the website and pay for coffee—which is broken down by price point and how many people it serves—and we make and deliver that coffee to mostly hospital workers but generally any essential workers. I’m trying not to use words like donation since we’re not a 501(c)(3). Our focus is serving as many people as we can. There is no bottleneck.
Essential workers can request coffee by filling out a form on the website. Within a few hours, depending on if I’m scootering to a hospital or brewing coffee, I’ll get back and be like, “Yo, it’s Sam! You thought it was a robot you were connecting to, but it’s me! When do you want us to deliver coffee?” We require an onsite person with a cell phone because we don’t want to go to a hospital and just hang out. That’s it. That’s all I need. So far, I have raised $20,000. My coffee has reached 12 hospitals, and I’ve served 3,000 cups of coffee.
The more revenue I bring in, the more people I can pay. Today, I hired someone to help with making coffee; they’re out of work and can safely walk to Everyman Espresso in Soho. I bought all the stock of Keetz & Co. energy bites, so around 150 cases. I’ve committed to buying everything she has, which means she needs to go into production soon. I have also bought coffee beans from every friend who has a coffee shop and can safely open it. I went to Third Rail and bought 300 pounds of coffee and Chalait for 21 five-pound bags. If we can give a shop owner cash for premium coffee, I’m doing that. Now that we have done a drop to a full hospital, meaning we served 1,200 people at once, it’s about to get fucking real. I’m going to need a lot of coffee. This is a project that not only supplies frontline workers but helps me and my community recover some losses from product that’s just sitting there.
You want to know the juicy celebrity details? Piper Perabo, Leslie Bibb, and Sam Rockwell are regulars and they’ve taken an interest in the project and have been reaching out to their community, which is mainly actors. At this point, people who have donated are: Kathy Bates, Rosie Perez, Billy Bob Thornton, Olivia Wilde, Jon Hamm, Taraji P. Henson, Danny DeVito, Laura Linney, and Colin Farrell. That got us some exposure. It’s pretty cool, but it’s not about celebrities. It’s about our community—that I can hire people, I can buy more goods from small producers seeing a downturn in their business, I can help coffee supply chains by buying beans from roasters to support farmers. This is about the coffee community and how we can restart our economy while supporting so many lives.
“The free sack lunches and pantry boxes started on Ladybird’s dime, but donations from the community have made it possible to sustain this.”
Meghan Heriford, Ladybird Diner & Ladybird Pantry, Lawrence, KS: On March 14th, with the hope of slowing the spread of COVID-19 in our great little college community, we closed Ladybird Diner and shifted our focus to providing free sack lunches to anyone who needs them. Our mission is to lessen the increasing burdens many of our neighbors face from sudden unemployment and the weight of all the unknowns around the pandemic, and to provide nourishment for anyone in need. No strings, no questions, no substitutions.
There is always a line waiting for us to bring the food out. Yesterday was cheeseburgers, chicken noodle soup, and PB&J for the few kids who somehow aren’t sick of it yet.
Once lunch was served, we got to work putting together the day’s pantry box distributions, another new offering for Ladybird. This is a quieter, less harried time of day. Portioning the beans is my favorite. There is such a sonic and tactile pleasure in the whir-click of dried beans tumbling into a paper sack. I looked out through the window and waved at the people picking up lunches as I filled boxes with vegetables, cheese, milk, and bread, sneaking in little boxes of Lucky Charms for kids.
I’m thinking about community and what that looks like now, and how that song moved from one set of lungs to another—and lost nothing for its travels. This is the way community works for us now. The free sack lunches and pantry boxes started on Ladybird’s dime, but donations from the community have made it possible to sustain this for much longer than we would’ve been able to. They’re donations from neighbors who trust us to care for other neighbors. Every dollar that has come in includes an unwritten copyright permission: Here, I wrote this song; I trust you will play it well. So far, we’ve received $25,000 in donations and handed out 5,500 lunches and 400 pantry boxes.
After the lunches have been made and given out and the pantry boxes are packed and picked up, there is still the work of keeping the restaurant space clean and organized. Yesterday afternoon, I caught myself silently chanting “left foot, right foot” while I was taking out the trash. I recognize that burnout is a risk, but I’m not doing anything I don’t want to be doing. My heart is keeping up even when my knees aren’t. We’ll keep doing as much as we can for as long as we can.
The part of me that is driven to do this every day is the same part of me that opened the diner in the first place. I want to make people happy. A couple weeks ago, a kid sent me a thank you card for putting a small box of chocolate cereal in his family’s pantry box. It was such a big thing for him!
I have a stack of cards from kids now. I don’t know how they are going to process or recall this weird pivot in their lives, so much collective trauma and confusion. But maybe some of them will remember that there was a lady who gave them chocolate cereal and smiled through the window when they came to pick up lunch.
Monday, April 20th
“People buying seeds now are newbies. They went to their local grocery store, looked at the shelves, and panicked.”
Nikos Kavanya, Fedco Seeds, Clinton, ME: Right after the government declared a national emergency—on the 13th of March—sales took off. It was like somebody put the pedal to the metal. Seed orders doubled, then tripled, then nearly quadrupled. And for the week that followed, we broke every sales record we have ever had, bigger than anything we’ve experienced. We couldn’t handle orders fast enough; we had to upgrade our server. We’ve decided to put a hold on new orders until early May so we can get caught up.
People are sort of going from zero to 60. They see the empty shelves in the grocery store and it doesn’t matter what they’re being told—there’s distrust. When you don’t know when you’re coming out of seclusion, you’re getting enough to cover what you think that time period will be. Some people think it’s two weeks, and some people think it’s more like the end of the summer. Unknown possibilities have now become possible in people’s minds.
Seasoned gardeners placed their orders a while ago, so this is usually the time when sales taper off. People buying seeds now are newbies. They don’t have a clue what they’re getting into. But they went to their local grocery store, looked at the shelves, and panicked. It’s like, “Okay, I haven’t grown a thing in my life and now I’m gonna grow all my food.” They are scared that there won’t be a steady food supply.
We have a basic gardening collection, starting with beans and cucumbers. We’re sold out of that at the moment, so we need to make more. Most people are growing some beans, some cukes and squash, lettuce—you know—the basics. Lots of tomatoes and peppers.
Many people are calling us once they get their seeds saying, “Now, what do I do?” And that’s my concern. We need to teach our neighbors how to grow food. This awareness is starting to come into people’s consciousness: The more food that can be grown at home, the more secure we’ll be. I’m hoping from my own point of view that people also just learn how to grow seeds.
Friday, April 17th
“Lots of e-commerce companies are seeing spikes in orders that are so crazily outside of anybody’s expectations. Planning is basically impossible.”
Ethan Frisch and Ori Zohar, Burlap & Barrel, New York City: March was an absolute roller coaster. It started off fairly normal, except we were in India and doing a sourcing trip that we had to cut short. We were visiting with Floyd Cardoz, a friend and collaborator we’d been working with on a new project we had planned to launch in April. But other than that, it was business as usual. Then halfway through the month, we lost half our business as restaurants closed. Obviously it wasn’t as devastating for us as it was for the restaurants we supply, but it still felt crushing and apocalyptic. We had built the business as a restaurant supply company—restaurants and chefs were our first champions.
Then in the last two weeks of March, home cooks came to the rescue, and it wound up being one of the best months we’ve ever had. We’re seeing two different types of folks ordering from us: existing customers who are cooking a lot more and new customers who are running out of their spices and going online to replace them with something better. We’ve had a run on two spices in particular: Royal Cinnamon and bay leaves. Everyone is baking or stewing big pots of beans.
I don’t think we’d ever gotten a single question about sifters on top of our spice jars. They’re designed to easily fit measuring spoons, so they don’t have sifters. But now we’re getting tons of requests. I think it’s a sign our customer base is expanding. In the first couple years of business, customers tended to be savvier, more confident cooks who generally knew how to use the spices they were buying. But the new folks are more casual cooks who have more time to spend in their kitchens at home than they ever have. They’re people who want to shake cinnamon over their coffee or sprinkle spices directly from the jar into a pot. They need a little more hand-holding—hence the sifter tops. And yes, we’re already on it. We get our jars manufactured custom for us and the manufacturer also makes sifter tops. So we’re redesigning the jars slightly and we’ll start including sifter tops in the next six weeks.
We use a third party logistics company that handles fulfillment, which means we haven’t had to alter how we fulfill orders even with the high demand. But now there are social distancing practices in place and more aggressive cleaning measures. And as our business has grown, others have shrunk. All of this means that while we normally ship orders out the next business day, we’re now three to five days behind. We’re doing our best to stay up to date, and folks have been really forgiving. It’s all about communicating with customers and setting up expectations.
The supply of spices is something we think about every minute of every day. We import from a dozen different countries, all of which are being affected by the virus in different ways and subject to governments that are responding differently. Lockdowns in Guatemala and India have caused delays, but a new shipment of Royal Cinnamon from Vietnam should be getting on a boat today.
When and if the shipment does get here, there’s now a bigger delay on the import side. Something that would’ve cleared in a day now takes a few weeks. We’re just watching the situation carefully and being really cautious. We’re buying in larger quantities so that when we can get a shipment in, we’re stocked for a bit. It’s also better for partner farmers to receive one bulk sum versus payments over a period of time. So far, we’re comfortable and not worried about running out of stock.
But even though sales are up now, that’s only direct to consumer. We’ve lost all of our restaurant business. So what does the future beyond the next few weeks look like? Across the industry, lots of e-commerce companies are seeing spikes in orders that are so crazily outside of anybody’s expectations. Planning is basically impossible. We’re a tiny company. We’re lean and flexible. We can change our minds tomorrow. We’re just trying to figure out what the next course is.
“It’s very difficult to estimate when our alumni will receive their unemployment benefits. In response, we’re committed to funding that income gap.”
Shaolee Sen, Hot Bread Kitchen, New York City: For the last 10 years, Hot Bread Kitchen has been placing women in good jobs in the food industry and incubating small businesses, with an emphasis on minority-owned businesses. That’s what we do when it’s business as usual.
In early March, when New York state went into pause, we anticipated that we would start to see layoffs for our alumni who went through these programs. So we reached out to around 200 of them—many work at companies, like Whole Foods, Eataly, FreshDirect, and corporate cafeterias like Aramark—to assess their situations. By early March, a third of our alumni had been laid off; a third or more were in a furloughed-type position; and the last third were still on payroll with their employers, which tended to be in corporate cafeterias.
Once we learned this, we knew there would be a gap in income while people figured out how to apply for unemployment. We started fundraising for cash assistance in the form of emergency stipends for the women who have been affected, so they can pay for rent, utilities, and essential household needs like food. We raised over $100,000 in a weekend, which is a large amount for an organization of our size and our reach. Our goal was to provide a bridge to cover the lost wages—up to $450 a week—until the unemployment benefits kicked in.
What we’ve been finding as the weeks go on is that it’s very difficult to estimate when our alumni will receive their unemployment benefits. This is particularly true for households without digital access [like computers at home and consistent Wi-Fi], since the application is online and complex. If they do get through the online portion, they’re then told to call a phone number. Many women in our program have been on hold for three to four hours a day trying to complete the process. Because of these barriers, we’re not seeing people move into unemployment as quickly as we thought, which is exacerbating an already major financial gap.
In response, we’re committed to funding that income gap. We’re seeing people who have supported the organization in the past resurface and give varied amounts—some just a small individual donation, some a larger family donation. But it’s been a steady flow. We’re still seeing our institutional and corporate funding coming through, which typically funds our programming throughout the year. Because of them, we’ve been able to disperse all of that money to our alumni and small businesses through these emergency stipends. We’re anticipating to raise another $100,000 and we’ve been trying to communicate with our alumni and businesses every week or so about what we’re seeing and how we’re spending the funds. We’re doing everything we can to make sure they are supported.
Thursday, April 16th
“When you’re living on an extremely thin margin and then the rug is pulled out from under you, you go from barely surviving to not surviving.”
Saru Jayaraman, One Fair Wage, Oakland, CA: It’s important to understand that prior to coronavirus, restaurant workers were already struggling. The restaurant industry was the nation’s second largest and fastest growing sector, with 13.5 million workers. It was also the lowest paying sector. Every year, the U.S. Department of Labor puts out a list of the 10 lowest paying jobs—seven of the 10 are always restaurant jobs. And that has a lot to do with the subminimum wage for tipped workers, which is still $2.13 an hour. (Ed’s Note: Subminimum wage is a wage lower than the federal standard of $7.25 an hour. Employers are required to pay at least $2.13 an hour to tipped workers, assuming that tips will add up to equal the federal standard. If wages and tips don’t meet the federal standard, employers must compensate employees.)
I would think at this point we can universally agree that a $2-an-hour wage is wholly unacceptable in the United States of America in 2020. You’re talking about a 70 percent female workforce of mostly waitresses—a huge percentage of them single mothers—working in mostly casual restaurants at a subminimum wage plus tips. They’re living, as I would call it, tip to mouth. You get the tips at night and that’s what you use to feed your kids the next day. I can’t tell you the number of stories we have heard about restaurant workers living in their cars, working three jobs, waiting for meals before their shifts.
So that was the reality prior to coronavirus. When you’re living on an extremely thin margin and then the rug is pulled out from under you, you go from barely surviving to not surviving. We’ve seen more than 10 million service workers lose their jobs. Most of them are ineligible for unemployment insurance. That’s not just because of immigration status. It’s also because of all the issues I just described. They didn’t work enough hours in any one restaurant. They are working three jobs, part-time, to piece together a livelihood that would allow them to pay their rent and the bills. And because they don’t work full-time at any one restaurant, they don’t get unemployment insurance anywhere.
This is why One Fair Wage is so important. It’s a national organization that has been fighting to ensure that every worker in America receives a full minimum wage with tips on top. There are currently seven states that guarantee this for workers: Oregon, Washington, Nevada, Minnesota, Montana, Alaska, and California, where I live. We’ve been moving local, state, and federal policy with a coalition of workers, employers, and consumers nationwide. About nine months ago, in July 2019, we won this in the U.S. House of Representatives. They passed the Raise the Wage Act, which says that everybody needs $15 an hour, with tips on top of that. But the Senate did not move the bill. That would have helped these workers stay afloat now.
After the pandemic started, we set up the One Fair Wage Emergency Fund. We knew we had to set up this up quickly because our workers would be hit immediately. In the first month, we raised nearly $13 million to hand out cash payments to unemployed service workers. Nearly 140,000 workers have applied for relief and we’ve sent payments to over 6,000 workers so far for a total of over $1 million.
What’s heartening to me is there are many employers who opposed our fight for one fair wage and are now coming to us, saying, “You were right.” Because they’ve seen their workers go from having tips one day to nothing the next day after being laid off. Even Trump, I saw him on CNN say, “I recognize tipped workers are now in a very perilous situation.” He used those words. Because you can recognize now that getting $2 plus tips has clearly decimated millions of people. But why was it acceptable then? Why was it acceptable prior to coronavirus? It’s never been acceptable. And this moment has made that clear.
“It’s just a bento. But some hospital workers say it’s the highlight of their day.”
Eric Sze, 886, New York City: We just finished a few drops today and now most of my time is spent in front of a computer. I’m just keying in donations from our Venmo account. The way our operation works is that people donate money through Venmo, we take that money to make bentos, and we donate and drop those off to hospital workers. It’s called Bento Essential. It took us two days to think of that name since anything that has bento in it sounds silly. We started less than a month ago, and we’ve raised about $95,000 and donated 5,000 bentos.
In the beginning, when the government shutdown happened, my partner and I were worried about our staff. A lot of them are living paycheck to paycheck, and some are undocumented. So even if a government stipend or benefit came in, they wouldn’t be able to receive it. We wanted a way to help them. So we started doing bento boxes for pick-up and delivery, with all proceeds going to our kitchen staff. We were inspired by bento boxes at Taiwanese convenience stores. People were overwhelmingly supportive. The first day, we sold all 60 bento boxes in an hour. The same thing the next day. My partner and I were making everything.
Then a restaurant regular DM’ed us on Instagram, saying he wanted to send us money so we could bring food to whoever we thought was most in need. That same day, our friend who is a neurologist at New York Presbyterian came in and we asked if her department needed food. She told us her hospital cafeteria and everything else around them closed or weren’t delivering to the hospital. They only had cookies and shit, so her colleagues were skipping meals.
The next thing you know, we posted on Instagram, saying, “Hey, we donated these meals to hospitals because they need it. So if you’re interested in helping, you can donate to our Venmo account and we’ll use that money to make meals for hospitals.” Within a week, we got $20,000. The second week, we were at $40,000. We’re able to pay our staff a set “salary” each week. It’s less than what they used to make, but they tell me it’s enough to get by. We’ve also expanded our hospital network to 25, so we asked some friends if they needed the money. Richard Ho is a good friend and he wasn’t sure if he was going to close Ho Foods or do delivery. I was like, we can do this thing together! So he came on board. The guys at Raku are great friends, too, so they joined us. Essentially, we buy bentos from Raku and Ho Foods each week, making sure they have a good margin to pay their own staff. Among the three of us, we’re looking at $20,000 per week to pay for food, labor, and gas (we deliver the bentos).
It’s cool that people are so compassionate. Our DMs are exploding. We get some from patients who have recovered from COVID-19 and feel so appreciative of the doctors and nurses who took care of them that they want to send $1,000 to feed them. It’s very personal. We get a lot from hospital workers, telling us thanks for the food. It surprises me that such a simple thing can bring so much joy. That shows how much hell they’re going through. It’s just a bento. But some hospital workers say it’s the highlight of their day.
Wednesday, April 15th
“We have not been able to open our restaurant in any capacity, even as a contactless pick-up spot. We are in a black hole.”
Sam Strand, Lunch Nightly, Kingston, NY: We imagined Lunch Nightly having a dual existence: a deli and whole animal butcher by day and a sexy dive with shareable plates by night (think: pastrami sandwiches, chicken salad, and tons of vegetables). But our plans [to open in March] were put on pause by what is now our new reality. The Department of Health, the gatekeepers for our business, has been a bit preoccupied—rightly so—with making sure everyone is upholding health stuff during the virus. But without a preliminary in-person inspection, we have not been able to open our restaurant in any capacity, even as a contactless pick-up spot for butcher and grocery items with prepared foods. We don’t know if it’s because they’re unable to come to us because of the current restrictions surrounding social distancing, or if it’s because they have fewer employees working. But, I guess, it would be weird for them to give us a greenlight when they’re trying to make sure New York remains on pause. We are in a black hole.
Since we haven’t been operational, meaning we cannot show a previous year’s earnings and payroll, we do not qualify for federal and state disaster or payroll relief. One year is the minimum time you must work in order to obtain these benefits. To put it simply, without a way to open, nor financial relief in sight, we’ve been left to our own devices. We had to rethink our financials, which meant no more fake tropical plants for our bathrooms or expensive ovens to melt cheese onto Reubens. By doing this, we’ve been able to make sure the lights stay on and that our sole employee, our chef June Rose, is paid. We’re owner-operated, so we’re not paying ourselves right now and I don’t see us being able to for a while.
But we’ve always been scrappy. We’ve been largely sheltering in place at Lunch Nightly and the upstairs apartment, which as a stroke of luck we were already using as an office and for discounted housing for our chef. We knew we’d be spending so much time here once we opened anyway, but now the apartment has taken on a new function. Every day our chef is teaching us his recipes—there’s more time for testing everything than we would’ve had initially. We’ve been drinking margaritas and giving each other tattoos. Some of the things we’ve been doing in the interim we are really proud of; others simply brought us joy in these uncertain times.
We’re scared and stressed but also feel so grateful to have this wild time to discover things about ourselves as friends and what our restaurant can be. We’ve always wanted to be more than just a restaurant, but now we can slow down to think more about what that looks like. For now, we’re in the process of hand-making t-shirts for people to buy. We’ve also been doing Instagram live videos that we’re calling LNTV. One was with our chef teaching people how to break down a whole chicken for a delicious, apocalypse-friendly meal called “ketchup chicken.” Another one we did was with Katherine Clary of Wine Zine to educate people on cheap natural wine. We’ve also been asking our friends, community, and future customers on Instagram about what staples would be useful for them—we’re learning what they need and how we can help them when we open.
“We’re working with under $10,000 in our bank account. We’re used to having about $100,000.”
Brandon Jew, Mister Jiu’s, San Francisco: Yesterday, our Bay Area Hospitality Coalition held a video conference since people have so many questions about PPP [Payroll Protection Program, a loan for small businesses to pay for payroll, rent, and utilities for up to eight weeks that can be forgiven if a percentage of employees are hired back]. We had close to 200 people sign on, and representatives from Wells Fargo and Chase to help answer questions, but the challenge is that every restaurant is a little different. For us, the clock is ticking. We have our healthcare covered through our GoFundMe this month, but it’s not enough for next month. If we get approved for our PPP, we can use that money to pay for healthcare for another four weeks. I’m feeling a little pressed right now. I want to keep all my employees on health insurance, but I can’t afford it.
One really awesome thing that came out of the blue is from Haus. They make apéritifs, and they asked a mutual friend if I would be interested in creating a flavor with them. So I came up with a flavor, along with nine other chefs like Edouardo Jordan and Ashley Christensen, and they sold them online, with all the profits going to those chefs. They’re sending me a check in a couple days for a couple thousand dollars. That’s pretty awesome. These days, $2,000 or $3,000 is vital. We’re working with under $10,000 in our bank account right now. We’re used to $100,000 for working capital and operations since our payroll is $65,000 and health insurance is $20,000. I’ve never seen our bank account so low, and it freaks me out every day. So having Haus send me that check—I feel really lucky.
We’re starting to get into a rhythm, understanding if we can try to do a little more or do what we’re doing in a better way. So this week, we’re working with Juice Shop, trying to take all the leftover carrots and turmeric they use for their juice, reinforce that with mushrooms, and turn it into a stock for congee. We’re hosting David Yoshimura, the former chef de cuisine at Californios, who has a restaurant called Nisei. He makes and sells bento boxes for pick-up right after we leave Mister Jiu’s, so 5 to 8 p.m. We’ve also been working to make Mister Jiu’s a marketplace. So we’re making the site user-friendly and thinking we can use the alley as a drive-thru, so people can pop the trunk and we don’t have to make any direct exchanges.
But I’m wondering how much I should be investing into these little lifelines. In California, [governor] Gavin Newsom is talking about the next steps to reopen. In our coalition, we’re starting to think about that as well. I’ve been working with some designers in the area to create posters for the coalition. They allude to the fact that we don’t know when we’re opening or who is coming back, but we do know we need help to reopen. A lot of parts need to sync up again in order for that to happen, like local media (to announce restaurant openings) and reservations systems. I was talking to Danny Bowien from Mission Chinese Food, and he was thinking about starting with a ticketed reservation system so you have a little more time to prepare. If you have 50 tickets sold, that’s different from reservations, with people ordering things à la carte. You can schedule and spread out the ticket times.
Reopening has been on my mind the last 48 hours, trying to figure out how we’re going to do that here and talking to other coalitions. Everything changes so fast in a day. But hopefully, next week, I can tell you my plan to reopen.
Tuesday, April 14th
“We’re in a figuring-it-out-as-we-go boat. It’s a leaky, little dingy sometimes, but then there are moments where we’re cruising.”
Sallie Miller and Gwen Gunheim, Miracle Plum, Santa Rosa, CA: We’re self-taught home cooks and our shop pays homage to that. We offer ceramics, linens, pantry items, a small line of our own products (jam, granola, tea), hard-to-find Japanese staples, tinned fish, and natural wine. It took longer than expected, but about two months ago, right before things started shutting down and sheltering in place became a reality, we got our shop’s website relaunched, with nearly our entire pantry selection listed there. We feel so lucky to have had these things in place—this is just a guess, but probably 80 percent of our business has switched to online ordering at this point.
We’re in a figuring-it-out-as-we-go boat. Our boat feels like a leaky, little dingy sometimes, but then there are moments where it feels like we’re cruising in a power yacht off the coast of Ibiza. All in all though, the very bottom line is: It’s going and we’re grateful for that, and we’re learning to be flexible grocers.
Many of our regular distributors got wiped out of stock early on and they are still wiped out of the items we usually purchase, for the time being. We’ve had some distributors who are getting products from Europe—mainly Italy—and those supply chains are stalled. They’re still waiting for food to arrive and it’s taking a lot longer to get to their warehouses. We’ve also seen some distribution companies who are owned by larger companies stop all together. We suspect that the larger company needed the inventory for the larger stores.
But it’s not all bad. Some distributors are intentionally supporting smaller accounts like ours. During all this, a family-owned, Bay Area-based food distribution company that typically services larger accounts reached out to help us and waived their minimum for delivery. That’s been an enormous help. Our dairy vendor walked in with a full dolly of product and announced that they were going to keep on supporting small businesses like ours by adjusting what they deliver to the larger stores. They are a local family business and started out really small, so they get it.
We’ve also had some vendors come on board after they were nearly leveled by the winery and restaurant closures. So we’re now stocking fish from TwoxSea, a fishery started by chef Kenny Belov to reliably supply his restaurant, Fish in Sausalito, and other restaurants and wholesale accounts with amazing fish. John Ginanni from Canteen Meats is dropping off sausages; soon we will offer his cured meats through our website. Since literally day one of Miracle Plum, farmer Miriam Blachman has been kind enough to offer our shop small amounts of whatever she grows. She mostly focuses on supplying SF-based restaurants with her beautiful produce. Initially, we had approached her about selling CSA boxes through our website, saying that we’d manage the customers if she could focus on managing her farm. Now she’s switched gears, and she’s harvesting on Thursdays and dropping off these stunning CSA boxes on Fridays. Tim Page from FEED Sonoma [a local farmers’ market] is also using Miracle Plum as a CSA drop site on Tuesdays. We just launched Quarantine Flowers with our flower farmer Gina Strathman. She lost spring wedding accounts, so we’re selling bouquets through the site, in case people need a little brightness in their lives.
There are plenty more vendors to add to this list of what we’re juggling, but basically we’re galvanizing who we can with what we can to support beloved small businesses as well as keep our own small business humming.
Monday, April 13th
“We knew food would continue to be consumed, but it would just be a shift from out of the home into the home.”
Franco Fubini, Natoora, London: Pre-COVID-19, there were three sides to our business: the restaurant side (we supplied over 1,200 restaurants, mainly in London, Paris, and New York), the retail side (which previously existed only in London), and the farming side (we have two farms, one in Sicily and one in Cornwall).
Because we have a presence in multiple regions, we had a sense of what was happening in Italy on the ground. On March 11th, we had a meeting to think through what we could do if there was a slowdown. We knew food would continue to be consumed, but it would just be a shift from out of the home into the home. We’ve been in New York for three years and, up until last month, we just worked with restaurants. We had around 220 to 240 restaurant accounts with places like Estela, Per Se, Eleven Madison Park, King, Sunday in Brooklyn, Four Horsemen, and Misi. When restaurants shut down in New York on March 17th, we did our first home deliveries the next day.
It started off a little slow, but we got a bit of press and started pushing on Instagram. It’s been building ever since. We add about a thousand customers a day, and we have 50,000 customers registered across London and New York. We do about 2,500 deliveries a week in London and 700 a week in New York, where we deliver Monday to Saturday in Manhattan, Brooklyn, and a little bit of Queens. On Saturdays, we do a run into the Hamptons, going all the way up to Montauk.
We’re using all our existing infrastructure, but we’re quickly changing the way we pick, pack, and process. The main difference is that residential orders have more individual items per order and the quantities are smaller, so it takes more man hours to make the same amount in sales. But in two weeks, we’ve streamlined our ordering system to increase capacity by 40 percent in New York and 28 percent in London.
Fruit and veg is the core of what we do, and we haven’t changed anything there. But we’ve added retail formats to some things, like a 500-ml bottle of olive oil in addition to the five-liter tin. We’ve also started adding new products to round things out, like milk and dried pasta. In New York, we’re now selling bread from She Wolf Bakery and, in the future, we’re looking at meat from Happy Valley.
A lot of companies like us have shifted to consumers, but they’re processing orders manually. It’s been a tremendous challenge, but the reality is that all of the technology that we had built for the chefs allows us to do this at scale. Still, we’re constantly making updates. The app’s live [shopping] basket was built to accommodate how chefs order throughout the day, so you don’t click a button to check out or place the order. We don’t offer delivery slots because restaurants always get their order at the same time and they’re always ordering for the next day. That’s been confusing for our customers. Right now, we don’t have next-day delivery because we’ve reached capacity, but you’ll see a delivery date soon and we’re hopefully releasing a new version of the app next week that will have a check-out button.
When the restaurants closed, our revenue in New York dropped by 95 to 96 percent. In London, it was down by 75 to 80 percent. But the crazy thing is that, in New York, we’re at about 80 percent of revenue. In London, we’re at 95 to 100 percent of revenue. The fact that we’ve retained 100 percent of a pre-COVID-19 revenue is nothing short of a miracle.
When restaurants open back up, we want to keep home delivery going, without a doubt. That will bring its own challenges because we’re using all our capacity right now. But we’re already thinking about it.
Friday, April 10th
“I get emails from ER doctors and nurses every day begging us to come to their hospitals.”
Ben Goldberg, New York Food Truck Association, New York City: We help food trucks with revenue streams like events, and we also focus on advocacy like trying to change laws and regulations—we helped get letter grades passed for food trucks in NYC. Typically, this would be our busy season, with about 50 events a month, but when COVID-19 hit, that came to a halt.
All our trucks were sitting idly by, so I went to go to talk to the hospitals. We found out that the hospital cafeterias were closing to limit their staff, so accessing food and beverages was becoming increasingly difficult for hospital workers. If you’re not able to get caffeine and food on a shift, with all the restaurants around you closed or only doing delivery, then it must be hard to get food before and after your shift as well. The last thing you want to think about after going through a grueling, 20-plus-hours shift is where you can get your next meal.
A lot of great companies have been donating pizza and other snacks, but they’re not individually packaged, which causes health concerns during a pandemic. Also, only staff is allowed inside the hospitals, so they had to dedicate their own resources to bring in these donations. We thought our trucks could act as a central distribution point. We could help coordinate donations and distribute them from the truck. We saw two benefits: help hospital workers and keep our trucks and their staff employed.
We launched our Frontline Food Trucks program at two hospitals: NYU Langone on 34th Street in Manhattan and NYU Langone in Brooklyn. We have one truck per location—Empire BBQ and Big D’s Grub—and we’re there seven days a week from 6:30 a.m. to 7 p.m. We serve 2,000 snacks/meals per day per location. We create a break for hospital workers to take their minds off the craziness going inside for a few minutes. We’re also able to also employ food trucks, which is huge because, like a lot of restaurants, they have a very small runway and had to let go of their staff.
We reached out to companies we normally do branded promotions with—Core Foods, Chobani, Pipcorn—and asked them to donate what they could. We’re constantly getting pallets of food at our warehouse in Long Island City. Sweetgreen has really stepped up to the plate: They donate 400 salads to both of our locations, Monday through Friday. La Colombe is donating daily, too, and then we get one-offs: Dominique Ansel dropped off pastries today.
We’ve been contacted by 20 different hospital locations. I get emails from ER doctors and nurses every day begging us to come to their hospitals. I wish we could be at every location. It’s just the finances. We can’t afford to be at 12 hospitals, seven days a week. We pay a lot of the costs to operate these food trucks out of pocket, so we set up a GoFundMe page to help offset those costs.
We’re committed to be at NYU Langone through the end of June—by then we’ll have served 250,000 meals. Every day, we’re trying to find financial support so we can grow, and every day that goes by is a lost opportunity. We have the trucks, we have the need, and we have the food.
Thursday, April 9th
“Our accountant’s advice was to lay people off and hunker down. That didn’t feel right.”
Andrew Dana and Daniela Moreira, Call Your Mother and Timber Pizza Co., Washington, D.C.: We’re sort of risk-averse, despite working in a risky industry. We’ve been saving money for the last four to five years. We’re always waiting for the other shoe to drop, so we usually keep enough in the bank for two or three payrolls.
When we went to Thailand at the end of January, we were pretty tuned into COVID-19. We kept an eye on it when we got back and knew something would hit in March, so we decided to shut down our restaurants before the city mandated it, starting on March 8th for about two weeks. We wanted to get ahead of it and make sure our staff felt safe, and talk to people in the medical field to figure out best practices. Our accountant’s advice was to lay people off and hunker down. That didn’t feel right.
We have 144 employees. We talk about how we’re a family at the restaurants. We couldn’t imagine looking at our team in the face and telling them, “We’re all in this together but not now—fend for yourselves.” A lot of immigrants work for us and send money home. So if they stop getting paid, it affects not just them here but their families there. So we went against what our accountant told us to do—but he’s used to that—and we put the financial health of our employees ahead of the business. We’re paying everyone as long as possible. If it takes a village to build a restaurant, then it takes a village to weather a storm.
During the two weeks we were closed, we were figuring out loans we could apply for and started an online experience store, where people could purchase cooking classes or name a menu item after themselves. We raised $50,000. We also started delivering bagels to hospitals. We wanted to figure out how to take care of people on the front lines. This also allowed us to figure out how to produce bagels with a skeleton crew. We initially started out with two hospitals, but seeing how happy it’s made their staff, we’re looking to deliver to more.
When we reopened Call Your Mother for pick-up on March 30th, we sold 1,500 bagels. It was busier than a typical weekday. Part of it is because we sell comfort food and part of it is because the community has embraced what we’re trying to do. We’re probably the only people who are thinking of opening a new location at this point. We had already been planning a Capitol Hill location of Call Your Mother, and we’re hoping to open in a limited fashion there in two weeks. This will help drive more dollars to pay our staff, since our bank accounts are slowly dwindling. Plus, a lot of our staff lives within walking distance of that location and we won’t have to add anyone new, so we can continue to get more money into people’s pockets. It really does take a village to get through this.
Wednesday, April 8th
“Because of the high demand for masks, we have put the apron business on hold so we can concentrate on mask making.”
Darwin and Nikki Manahan, Manahan+Co, Los Angeles: Our apron business has kept pretty steady for the last three years. Then, we got a call from Nikki’s brother in Japan. Japan is about a month ahead of us [with the virus], and he said, “You guys should start thinking about making masks. There is a huge mask shortage.” He put this seed inside our brains. So we started looking at YouTube videos to see if this would be possible. We made our first mask—just a basic version for coverage—on March 12th, about a week before the stay-at-home order in Los Angeles. I posted the mask to my personal Instagram and the response from bartenders and restaurant workers was overwhelming. It was just us two working at first. Soon, our business partner, Keith, started to help and then Nikki’s cousin, Cameron, who had never sewn before, got in on it. We have this four-person team in our apartment and we have been here for about three weeks, pumping out as many masks as we can. At first, we were putting out about 47 masks a day. Yesterday, we maxed out at 90. We try to be a little more efficient, communicate a little better, and improve our systems every single day.
Because of the high demand for masks, we have put the apron business on hold so we can concentrate on mask making. We know the shortage is very real and we want as many people to feel safe and protected as we can. Currently, all our revenue is driven from masks and donations—our customers are a lot of people in our neighborhood as well as restaurant workers. Our community is taking such good care of us. One of our friends, who works at Café Birdie in Los Angeles, is a resident of our apartment building—she cooks us Filipino food Monday through Friday so we don’t have to leave our sewing machines and can keep working around the clock.
We decided to donate a dollar from each mask to the Pilipino Workers Center in downtown—that community is literally in our backyard, and there are so many people in it who have lost their jobs, contracted the virus, and have to sleep in their cars. We like knowing that our money is going to help them.
We have been doing research every single day and redesigning our masks so that they will be compatible for hospital workers. We are making a version where you can insert a coffee filter or a HEPA filter for additional protection. We just finished a prototype a few days ago, and we are trying to get that into production. It takes time because we are just a few people working out of our apartment. We have cabin fever, but we feel blessed to have material and sewing machines. We have everything we need to help.
“Just over these two weeks, we’re at 1.3 million products from 240 brands donated to 28 hospitals.”
Cole Riley, Founders Give, New York City: In January, I launched a food media company called Founders Market. Our goal for the year was to create original programming focused on CPG (consumer packaged goods) founders. We were based out of the WeWork Food Labs on 25th Street, growing our little audience and working on rolling out an online marketplace, when COVID-19 hit. It didn’t feel right to keep doing what we were doing.
I knew from news reports and social media that doctors, nurses, and frontline staff were eating old vending machine snacks and drinking old coffee. I wanted to bring them premium products from some of the best brands in New York City. I started reaching out to founders and heard that a lot of them were having issues donating products. They didn’t have contacts at hospitals, and a lot of hospitals had minimum donation requirements that were a barrier. I thought, maybe I can represent these smaller brands at hospitals.
I was able to rally around 8,000 products from 30 brands, like Pilot Kombucha and Grady’s Cold Brew. I began cold-calling a few hospitals and got a positive response because I had a large enough volume to meet the minimum. I set up a logistics center in Long Island City at Mitchell’sNY Logistics with cold storage, dry storage, and a fleet of trucks.
Then over the past week, cafeterias and vending machines started closing down. Now it’s not an issue about premium products—it’s just products. New York’s food and beverage community is the heart of this operation, but I needed to engage big brands, like Hershey’s, Chobani, Sabra, and Kind, to meet this huge need. WeWork helped get Sabra on board—like me, they’re a member of WeWork Food Labs—and I cold-called the head of comms at Hershey’s. We’re in our second week, with referrals taking off and people coming directly to me. Just over these two weeks, we’re at 1.3 million products from 240 brands donated to 28 hospitals. You can even track our donations on our website.
Hospitals are overwhelmed with donations right now, which is a good thing. But sometimes it’s not the right donations, or it’s too much, or they aren’t told what’s coming beforehand. These large companies need to walk a fine line when donating products—you have to intimately know what the hospital can take. Say we send pallets of Chobani to Mount Sinai, but maybe they just got a food drop and they actually need toiletries instead. I’ve done walkthroughs with hospital operations teams, and I know Mount Sinai’s refrigerator space. I’m able to communicate the wants and needs between all the different parties and get everyone on the same page, so the products that are being donated are going to good use and not wasted.
Whether you’re donating 24 products or 600,000 products, I want everyone to feel like they’re really involved. I don’t want smaller brands to think they’re not a part of this movement or that they’re being washed out by huge partners with massive volume. We’re working with hospitals of different sizes, so I try to make sure that brands of all sizes can make an impact. If you’re donating 24 products, let’s go to a smaller hospital with two lounges so you can have your products in both lounges.
I’ve scaled up because the problem has gotten worse, and I’m identifying other problems, too. We’re working with Casper to bring in sheets for the pop-up hotels hospitals are making for staff that want or need to stay overnight. We’re coordinating toiletries and working with the mayor’s office to hopefully get trucks. I’m working 18-hour days every day, communicating with brands and hospitals, planning out combo pallets from different brands, coordinating deliveries. Hospitals are 501(c)(3)s, so brands will get an acknowledgement form to write off the products, but I’m not a 501(c)(3). We’re all doing this for free because we know the need is huge to get snacks and drinks into hospitals as soon as possible.
Tuesday, April 7th
“I was cooking on average for two to three families a day. So to go from that to nothing is not only a shock to my life but my bank account.”
DyAnne Iandoli, private chef, Long Island, NY: Initially, the families I cooked for just wanted to make sure I was following as many precautions as I could. Most of my work is in New York City. Then, it suddenly stopped. No one wanted anyone coming into their homes. I was supposed to cook for six families and I wound up only cooking for one. My last job in the city was March 13th. That’s when I realized, holy cow, this is about to implode on itself.
I’m based on Long Island, so I ended up getting more jobs in the Hamptons later since New Yorkers retreated to their vacation homes. But now those two jobs have been suspended indefinitely. It’s been tough, but it’s given me a different way of looking at what I want to do. I want to work on my blog, a cookbook I’ve been secretly writing, a raffle fundraiser I’m working on with the private chef community. We’re all coming together and creating a relief fund for the restaurant community through our fundraiser. We’re at $1,500, which isn’t a lot in the scheme of things but good for the small scale we have.
A lot of us are also using our platforms since we know a lot of people are stuck at home and they’re turning to us to help them. Not just me, but a lot of private chefs are doing demos on Instagram stories. I used to publish recipes on my blog every couple of weeks, but now I post every day. People have been asking me what they can make with beans and tomatoes, and it’s been fun for me to do what I love and help people that I know and don’t know. A lot of people are passing along my blog to friends. There has been so much traffic. This is something I’ve always intended to do but got caught up in the private chef stuff. I was cooking on average for two to three families a day. So to go from that to nothing is not only a shock to my life but my bank account.
I knew this was coming, so I really cut down on my spending. Now I’m having to dip into my savings. Being an independent business, it’s hard to file for unemployment.
I’m trying to make myself available in ways I wouldn’t normally. I’m doing drop-off meals and delivery. I’m lowering my price and making things like lasagna, big salads, and things that are usually just for special occasions. My plan is to keep focusing on my platforms, things I know can benefit me, and pretending I have an endgame in my head.
And I’m marketing myself now since people are asking about summer things. I recently got asked to do a rehearsal dinner in June, but who knows if that will be possible. I know it’s hard for people right now, with salaries getting cut. Because I’m in hospitality and we’re focused on helping people, I feel guilty asking people to pay upfront. For that rehearsal dinner in June, I just couldn’t ask for a deposit since I don’t know if it will get canceled or moved to another date. It’s helping me mentally but, financially, no.
I’ve had two clients reach out to me to send a little something, saying, you’ve always been so great to us and we want to make sure you’re okay. It’s crazy to have someone do that when you’re not doing anything for them. To feel appreciated is something you don’t always feel in this industry.
“We sell 50-pound bags of flour at our retail store in Vermont, and they’re flying out the door.”
Bill Tine, King Arthur Flour, Norwich, VT: Last Friday, we sent 1 million bags of flour on the road to retail stores. Our volume for the last few weeks was double the volume of what we would see for fall and holiday baking, our two big seasons. Two weeks in March outpacing holiday baking— it’s incredible.
We’ve done some research and found that only a quarter of the people buying our flour are stockpiling. The majority of people are just baking but four to 10 times the usual amount. People who were baking monthly are baking weekly, and people who were baking weekly are baking daily. We sell 50-pound bags of flour at our retail store in Vermont, and they’re flying out the door. Those people who would’ve used two or three five-pound bags of flour in a month? Now they’re using a 50-pound bag because they’re baking bread two or three times a week.
We also work in food service, supplying restaurants and bakeries, and that business has gone down a little bit. They’ve lost sales at their cafés, but their bread production is still holding on. They’re still baking bread for pick-up or delivery.
Because the supply chains for the food service industry and for consumers are distinct, operating with different mills and in different parts of the country, it’s not that easy to redirect flour. The food service mills package 50-pound bags of flour, selling them by the bag or by the truckload. Retail mills, on the other hand, pack five- or 10-pound bags. How fast these packaging lines can operate determines how much flour we can supply, but there’s no issue with wheat at all—there’s tons of wheat. And there is enough flour. We’ve increased production and we’re coming up with innovative solutions to do more.
We’ve added more shifts for workers at the mills in order to quickly up production. Thankfully, the mills don’t rely on a lot of people, so workers are able to maintain strict social distancing. We’ve also ramped up how quickly we can fulfill orders, adding shifts to increase capacity and to spread out workers within the center. We created a new production hub in the midwest just this past week. Still, we tell customers who order through our website that they can expect to wait three or four weeks. We want to meet or beat their expectations. And we’ve also put a two-bag limit [per flour type] on our site, mostly to give more people the opportunity to get flour. Even someone who’s baking daily—25 percent of our customers do—will only go through a few bags a week, and we want to spread out the product for more people.
In retail stores, expect flour to be constantly in and out of supply for the next month or more. If you go to the grocery store in the evening, it might be out. But if you return the next morning, it will be there.
Monday, April 6th
“Insurance companies have the power to save us all.”
Brian Galati, Machine Hospitality Group, and Chris O’Malley, King & Spalding LLP, Chicago: Ed Note: On March 26th, six Illinois hospitality groups filed a federal lawsuit against one insurance carrier, Society Insurance. They alleged the company wrongfully denied their insurance claims after they were forced to close due to Governor J.B. Pritzker’s executive order. At the center of it is what’s known as “business interruption insurance,” language that would protect businesses in case of unforeseen circumstances, and whether a virus is excluded from these policies. Some state legislatures, like New Jersey, New York, Ohio, and Massachusetts, are in the early stages of proposing legislation to help small businesses who are seeing their business interruption insurance denied by providers.
BG: Around March 15th, we were forced to terminate several hundred people, around 200 employees within 48 hours of hearing about local governments shutting down businesses, both in Chicago and Nashville. We sent our claims to Society Insurance, knowing it would take time to get some sort of resolution, but I honestly thought something good would come out of it. After 24 hours, we were told that the claim was denied. A lot of restaurant owners and operators are in the same position, and we got to talking about filing insurance claims and getting denied by the same company. We all realized that we needed to do something, collectively.
CO: The company is denying these businesses insurance based on their property coverage, claiming that there was no damage to the property. But Illinois courts have consistently held that the presence of a dangerous substance on a property constitutes “physical loss or damage”—these cases have held that contaminants like a virus that preclude access to the property can be considered dangerous. We’re also arguing that the company’s own policies don’t include exclusions for losses caused by the virus. The multiple restaurant owners and operators are seeking to have the insurance company honor its obligation to provide coverage for losses incurred due to a necessary suspension of their operations, which were closed by government order. We intentionally moved quickly based on what we have on hand—memos from the company’s CEO advising agents to deny coverage, the policy itself—to argue that the company needs to keep its obligations. If something happens outside of litigation, if lawmakers move to address these kinds of policies to give operators relief before the case goes to court, that would be positive, but we can’t wait for that to happen.
BG: We are fighting for each and every employee and their families. We are fighting for the survival of our life’s work, our dreams, and the industry as a whole. Insurance companies have the power to save us all and make good on the two decades we have personally been paying high premiums with little to no claims. They can be the heroes that turn around the fate of every hospitality operator in the United States and in return we will survive and continue to pay those high premiums.
So we cannot sit this fight out. We must proceed with every ounce of energy we have—and when we are tired and exhausted and the anxiety and stress has done a number on us—we must dig deeper and fight even harder. My partner and I are no strangers to fighting. We fought to get our company this far and will not stop now when it matters most.
“For me, the end goal is still the same: that we all reopen our restaurants. I try to keep that in mind every day.”
Brandon Jew, Mister Jiu’s, San Francisco: This week, we started Lord Jiu’s [a collaboration with Lord Stanley, another San Francisco restaurant]. It was nice to get support from the community. I think people got tired of cooking for themselves or realized that cooking can be a lot of work! We’ve been doing 40 tasting menu orders a night. That’s our max. I’m in the weeds every day. Yesterday, I was butchering fish, making all these little sauces, and then there is the extra work of labeling everything and writing instructions on how to serve each dish. But it’s been fun, and we’re going to continue it for at least another week or two.
The SF New Deal has been really big for us, too. It’s a non-profit with a $1 million fund from a tech guy, and it’s been really cool because it organizes and delivers meals from restaurants to those living in low-income housing across the city. We get $10 per meal to put something together and a lot of purveyors are involved, so we get to use really great products and serve a healthy portion of food. I requested to partner with Chinatown, so we deliver 150 meals a day to people just three blocks away from our restaurant. It’s great. I feel like it’s something that I’ve been wanting to do for a while.
As for the little grocery thing, that’s been kind of a bummer. I mean it’s been doing well, but it’s just that the grocery stores that said they would potentially help kind of backed out. I don’t know why, to be honest. Sometimes when these things happen, you start to realize who your friends are and who’s just looking out for themselves. But we have plenty of friends, so we’re going to start some other things. Juice Shop makes the best juices in the Bay Area, and we’re going to collaborate, like making congee to send with their juice deliveries. We’re also going to set up an online store, possibly, so we can sell our prepared food through Mamahuhu, which is still open. Our friends at this really cute cafe, Yo También Cantina, have been really nimble and creative with putting up an online store quickly and setting up curbside pick-up. So we’re taking a note from them. I’m learning a lot about e-commerce right now. It’s a learning curve for sure.
We’re doing all of this with a team of four or five. But we’re in this together. Today, we’re launching that website I was talking about that’s meant to be a resource to any restaurant worker; it’s called Bay Area Hospitality Coalition. We’re trying to organize information and help answer questions. Ultimately, we want to create a support system. The Bay Area is late to the coalition game; there are already ones in Seattle, New Orleans, Chicago, New York, and now us and L.A. It’s really awesome to see all these hospitality leaders, on a Zoom call or on Slack. We’re all there in support of independent restaurants. The one thing we notice the most is that we’re kind of being left behind. There really needs to be a push for the special needs of independent restaurants in the next stimulus package. I don’t even feel like I can talk about this, politically, since I’m not as on top of it as chefs like Greg Baxtrom at Olmsted, Jason Hammel at Lula Cafe, or Mason Hereford at Turkey and the Wolf. They’ve been very vocal about these things and are working on a letter that will be sent to all the senators on what we need in the next stimulus package. I feel lucky that we have leaders like them that are really thinking about all of this, while I can concentrate on the Bay Area Hospitality Coalition.
For me, the end goal is still the same: that we all reopen our restaurants. I try to keep that in mind every day. I do the same exercise as I did when I was first opening Mister Jiu’s. It took us so long to open. Every day, I just had to come to this understanding that I needed to have patience, but I also needed to do something every day that got us a little closer to opening. We’re trying to apply for PPP [Paycheck Protection Program], feed people in our community, stay creative, and figure out how much money we have each week. These are just the things we have to do. Getting us back open, getting my friends’ places back open, even people who aren’t my friends, getting their restaurants back open. That’s what motivates me.
Thursday, April 2nd
“Prison kitchens are potential petri dishes of coronavirus infection, and sanitation practices must be stepped up.”
David Fathi, ACLU National Prison Project, Washington D.C.: Even in the best of times, prison food service leaves a lot to be desired. Sanitation is often poor, and outbreaks of foodborne illness are fairly common. There have been a number of court cases relating to how the food served to prisoners didn’t meet basic nutritional requirements.
Prisons are the ideal environment for the rapid spread and maximum damage from COVID-19 for a couple reasons: Many prisons have large numbers of people living together in close proximity, people in prisons have higher instances of chronic diseases that make them more vulnerable to becoming very sick or dying if they contract the virus, and people’s general health and immune systems are compromised due to the stressful living environment and inadequate nutrition. Put this together and it is the perfect storm for significant casualties in prisons.
We are being told that what is most important right now is washing our hands frequently, social distancing, and maintaining good environmental sanitation. Unfortunately, none of those things are easy to do in prison. Spacing seats further apart in a cafeteria is a great idea, but the reality is that many systems are already well over capacity. Social distancing is literally impossible.
My team did a tour of the Florence prison in Arizona on the day that the World Health Organization declared coronavirus a global pandemic. There was this hand sanitizer dispenser on the wall with a yellow note that said “Out.” It was just one example of how even basic services are not provided. That is true for food service as well as every other facet. I have been in many prison kitchens and food service areas that were frankly disgusting. Even though now it is of utmost importance that enhanced sanitation practices are adopted, I can’t be terribly confident that this is happening based on everything I have seen in the last few weeks.
My point is that cleanliness and sanitation are always essential in food service, particularly in an institutional food service setting. This is now exponentially more important given the way we know that the virus can live on surfaces, like counters or tables or sinks. Prison kitchens are potential petri dishes of coronavirus infection, and sanitation practices must be stepped up. If prisoners get coronavirus today, the staff will have it tomorrow, and the staff’s family members will have it the next day. This is not just a prison problem. It is a public health problem.
“The bill got written very quickly, and there are a lot of parts that are still really unclear. No one really knows if this funding is going to do anything.”
Naomi Pomeroy, Beast, Portland, OR, and Independent Restaurant Coalition: The CARES Act is a potential temporary lifeline for independent restaurants, but the thing is: It’s not enough money. It’s just not even close to enough. It’s like, if you’re out in the ocean and the Titanic just happened, this is the little doughnut [flotation device] that they throw you. Like okay, that’s helpful, but it’s not going to save your life.
When the Independent Restaurant Coalition first coalesced [in mid-March], the CARES package was already on the Senate floor and we barely got a word in. Admittedly, we’re not very happy with [the act]. We’re not gonna look a gift horse in the mouth, but that wasn’t a big enough gift. However, it was a great moment for us to peek our head in and tell folks on the Hill that independent restaurants are here—pay attention to us. Now that we have a much stronger presence in D.C., I feel like we can be heard when [the next round] comes around.
The bill got written very quickly, and there are a lot of parts that are still really unclear. No one really knows if this funding is going to do anything, because we don’t know how to implement it yet. The way it’s written right now, I’m being offered 2.5 months worth of payroll to pay for payroll, health insurance, bills, rent, and utilities. Anything else I spend beyond that will end up converting to a loan. But a lot of people in the industry owe a lot of money already. And even when you get into the black and no longer have debt that you’re sitting on, you typically still need cash flow reserves for slow times of the year.
The really unfortunate thing for some of us is that we were already coming off our worst four months of the year. No one was visiting Oregon leading up to COVID-19—everyone comes when it’s nice out, so I don’t start making money until May. Before all this, I was already dipping into reserves, big time, taking out loans to cover payroll and things like that. The concern is, if I borrow the money I’m qualified for and the clock starts ticking, it requires that I hire back 75 to 80 percent of my staff right now. I’ll spend that money on paying my staff, rent, all the things I’m supposed to do with it, but in the end, I don’t think my restaurant will be open by the time that 2.5-month period is up. My conservative guess is that we’ll reopen in July or August. And by then I’ll have missed out on all but maybe the last of the biggest months of the year for us.
So now the IRC is going back to the Small Business Association (Ed Note: This is the government agency that provides interpretation and guidance on how the CARES Act legislation will actually be carried out). We’re asking them to kick in the terms [for the 2.5 months of payroll] when we’re two weeks out from opening again, when we’re writing up menus and training staff and putting our people back to work—that’s when you want to be using your money. Not now.
We’re also hoping to get some tax rebates. Restaurants pay an incredible amount in taxes—20 percent, whereas other industries that are subsidized by tax breaks from the government only pay 3 or 4 percent. Compared to big chains like McDonald’s that pay minimum wage and use inexpensive, mass-manufactured products, our margins suck. But we’re trying to tell the government that what we offer is really important: We support small farmers and fishermen in this long chain that large suppliers don’t need.
Finally, the biggest problem for everybody right now is insurance. The insurance companies we’ve been paying for years—I pay something like $8,000 or $10,000 a year in insurance—are refusing to pay when there’s an emergency that’s beyond our control. Many insurance companies are citing a specific virus exclusion policy and saying that, in order for us to qualify for business interruption loans, we have to prove physical damage to our property. No, a tornado didn’t hit my restaurant—but I haven’t had a single customer in two weeks. We need the federal government to tell the insurance companies we’ve been paying to show up for us.
I filmed a PSA that Bravo will run tonight during Top Chef, just telling people that this is happening and that the restaurants you know and love aren’t going to survive if we don’t get the congressional support we need. When Congress is back in session, we want to be ready.
Wednesday, April 1st
“What is happening in India is a human rights crisis. If we can use our spices to give light to this issue, that is how we can be of service.”
Sana Javeri Kadri, Diaspora Co., Oakland, CA: I made the decision to come back to the U.S. two weeks ago. I was supposed to be in India for three and a half more weeks for the cumin and cinnamon harvests for my spice company, Diaspora Co. Then coronavirus hit. I realized that I couldn’t do anything for my company sitting in India. I could do much more here, and I also needed to understand how our business was going to be affected in the U.S., which is hard to do when you are in Mumbai.
When I first got back, I felt like, This is going to hurt my business, and I have to figure out how to save my business. It was a very self-centered approach. As time went by, I realized our sales were still great. We have always been a primarily online company. We don’t pay for ads. The basic bottom line of our business was not affected at all, which is why we were able to donate a lot to restaurants—we gave $1,500 to five different restaurant GoFundMes and World Central Kitchen. That was just from turmeric sales.
Then the lockdown happened in India. I started seeing coverage of migrant workers in India (Ed Note: After Indian prime minister Narendra Modi instituted a national 21-day lockdown on March 24th, many migrant workers, suddenly jobless, were forced to flee cities for their villages). I don’t think there is any state backing for these migrant workers, and there is so much prejudice around class in India. Reading the news was like getting slapped in the face (Ed. Note: Diaspora Co. works with farms in India that employ migrant workers). I thought to myself, Why didn’t you think about this before, and how this is affecting your people? I started checking in on all our farmers—my main memo to them was this: Please keep everyone working and paid. Thankfully, I work with small, organic farms that are family run, and their workers are there year round. We decided that if we can provide 100 percent of advance payments, then the farmers will continue to pay everyone and all the workers will get food and shelter.
I feel validated for trusting my gut in who we work with—it pays off in times of crisis, even when it doesn’t pay off in terms of a bottom line. We are not giving money to restaurants anymore; we are just doing pre-orders to raise money for the migrant workers in India. We as a company have always said that we are focused on uplifting Indian farmers. I have the privilege to live in Oakland and support all these wonderful women-of-color-owned restaurants going through a tough time and I will continue to do that on my own. But that is not the mission of this company and this company is not just about me, and I need to be aware of that. What is happening in India is a human rights crisis. America is going through a lot of pain, too, but I made a choice about who was more vulnerable. If we can use our spices to give light to this issue, that is how we can be of service.
“I was wondering how I could keep my community intact, and keep dollars here. I realized that we could move faster to support restaurants and get money into people’s hands than any government entity could.”
Erik Bruner-Yang, Maketto, Washington, D.C.: I’m in my car office right now, haha. So we launched The Power of 10 initiative last Thursday. The idea is that if we can raise $10,000 a week, then we can support 10 full-time restaurant jobs and service 1,000 meals in any community in America. By Monday, we raised $17,000 dollars in individual donations. We had already talked with the communications director at MedStar Washington Hospital Center, and this afternoon we’re going there to drop off hot meals for the staff.
Everyone is processing what is happening differently. I was definitely feeling more “woe is me” two weeks ago. Then, Friday the 20th, I was driving home from work, and my neighborhood [near H Street] was totally empty. I’ve been in this neighborhood for 15 years. I was wondering how I could keep my community intact, and keep dollars here. I just started doing the math and came up with The Power of 10. Initially I thought of it as an idea to pitch the local government—that would be 10 less people who are putting a strain on unemployment funds. Over that weekend, I realized that we could move faster to support restaurants and get money into people’s hands than any government entity could.
You know the CARES Act is a good starting point, but it’s going to be one of many CARES Acts (Ed Note: The CARES Act is the third round of COVID-19-specific legislation that Congress passed on last Friday, March 27th) . And each one of those is going to take time to set up. It’s like buying a house; it’s going to take weeks. So what do we do in the interim? I think that restaurant workers are first responders. People need to be fed—the undocumented, the elderly, the unemployed. How are they going to eat? There is a massive gap that can be filled by this idea that isn’t so expensive.
So we got Peter Prime [the chef-owner of Cane] running on The Power of 10 for the next couple weeks, while we look for additional sources of funding. Yesterday, I dropped off the check to him and he already had his order lined up for the hospital, so now we’re grooving. He has a budget of $4.20 to make each meal, with the rest going to labor. He has a lot of flexibility—a $4 meal is a $16 entree at any restaurant—and knowing Peter, I know it’s going to be delicious. I started with him because I didn’t want this to be self-serving. I mean, I could totally use $10,000. But Cane is a really important restaurant to our community. I love it. And he represents a group of chefs that are underrepresented. Cane being able to make it through this is important to me. Our community needs to create social safety nets for each other. I hope to get more funding for five more restaurants along H Street.
We’re pretty close to launching in L.A. We have a donor who works between D.C. and L.A., but we need to find a restaurant willing to participate and a non-profit to organize distribution of the meals. So hopefully we’ll get to L.A., then Chicago next. Anyone can do this—just call me and I’ll walk you through it.
Tuesday, March 31st
“I was forced into this Instacart job, and I am really feeling for the people who have been doing this for months and years.”
Cameron Paine-Thaler, Seattle, Instacart: Usually, I am a bartender and a server. The restaurants and bars here closed on March 16th. We all saw it coming. Pretty soon after, I signed up to be a shopper for Instacart and Postmates. I tried to do Uber Eats, too, but my car was too old.
Instacart has so far been the best option I have. Postmates is really hard to make money off of. I will be literally in the middle of Seattle and only get a single hit. My first assignment with Instacart ended up being huge, and it was absolute hell. I picked up three orders from a grocery store, which had at least 50 different items altogether. And on top of that, I had to deal with the current reality of the world. So while I was running around trying to collect 50 items, I was also trying to keep myself sanitized. And then I had to constantly message people about replacements because the inventory was so bad at the grocery store; half of the items weren’t there. Worst two hours of work I have ever had in my life.
One of the biggest issues is that I have to use my own personal supplies to keep everything sanitized (Ed Note: On Sunday, Instacart announced in a press release that it would provide hand sanitizer to shoppers). I am lucky that the bar I used to work at distributed all of the extra gloves and cleaning supplies to employees before fully closing, so I have things like medical-grade sanitizing wipes. But that stuff isn’t widely available. I feel like the only way to keep this job safe for me and everyone else is to go through these supplies that I am semi-precious about. Instacart just didn’t offer anything to me. I have also created my own Instacart guidelines, since none were given (Ed Note: Instacart shared updated health and safety policies and guidelines on its site and through a Medium post published on March 10th). I have a glove for the grocery store that I take off before I touch my car. I sanitize my car at the end of the day. I don’t know how careful other shoppers are.
I think this virus has shown our economy’s reliance on these gig positions. But these jobs aren’t sustainable. I am lucky that I have a car and I can fall back on my social work degree. Not everyone has that. I read all about the Instacart strike yesterday and I think it is great. I was forced into this Instacart job, and I am really feeling for the people who have been doing this for months and years. Their voices need to be elevated and heard.
“How on earth can I ask my restaurant clients to pay me a nickel when they are laying off their entire team and have no idea if they will survive this?”
Becca Parrish, Becca PR, New York City: Seventy-five percent of my clients are restaurants, and with hotels, it’s probably 80 percent. We’ve been in crisis mode. The swiftness with which everything is changing, what we’re doing has evolved every day. There’s no road map for anyone.
I started having conversations weeks ago with my clients about the same issues—laying off staff, communicating with the public, social media—all related to the virus. We pivoted our newsletter, which is normally about “championing new restaurants” and “dishes we’re currently crushing,” into a resource, first for our clients and then the media. The press has been eager to write about hospitality because we’re so deep in the eye of this pandemic. It’s wild to think how quickly even the most lauded restaurants in the world crumbled and fell. How do you future-proof against that? It’s all going to look very different.
But honestly, our role right now is to help people. It’s about connecting the dots and getting down to the elemental needs: How do we feed the health care workers? How do we get to people who can’t leave their homes? How do we get to the elderly? How do we feed kids who are counting on their schools for meals? At a time like this, it’s all about relationships and the speed at which you can get a decision maker on the phone who can say, “Yes I want to do that.” Our clients are looking for opportunities that are meaningful, and the reality is, there are corporate dollars for initiatives that would allow our clients to help. People on both sides are actively looking. And we have those relationships.
I’ve never worked harder, never worked more hours. Calls begin at 8 a.m. and I’m on the phone ‘til 11 p.m. I’m not sleeping because I have so many anxieties. I’ve been in this room with my laptop, rotating my AirPods on different chargers, and yet I feel like I could still be doing more. But I was thinking about my clients way before I even thought about my own business.
Our income is based on a monthly retainer, but how on earth can I ask my restaurant clients to pay me a nickel when they are laying off their entire team and have no idea if they will survive this? Some have found resources to continue, and that’s made all the difference. There’s still a bazillion things I can be doing them, and that I’m going to continue doing for them. I don’t expect them to make it up later. We’re in this together, and that’s not bullshit.
I’ve had to make decisions in hours that normally would have taken months to pore over. By Friday the 20th, I started making calls to my team of 30 employees. I kept 10 of them—those who have worked with me the longest. I had to ask them to work at half of their salary, while temporarily furloughing the rest. It was devastating. But my thinking was that if I can be smart, then I will be able to survive this and get this amazing team that I’ve spent 15 years building back sooner. This is my goal: That my streamlined team will still make what they were going to make by the end of this year. I am an optimist.
I have always thought that PR as an idea has been undervalued. But here we are, and people have to communicate and share information and collaborate while being sensitive to perception and understanding different personalities. That sensibility is going to be needed now more than ever.
Monday, March 30th
“I thought, well, as a master distiller, I have access to alcohol and I have the technical know-how to produce sanitizer properly. I’ll just make my own.”
Morgan McLachlan, Amass, Los Angeles: Earlier this month, I was in San Francisco for some meetings, and people were starting to get concerned about COVID-19. Being pregnant, I was like, I should probably be more careful. So I went to the store to buy hand sanitizer. It was out. Then I saw that Amazon was out. All the stores in San Francisco were out.
I thought, well, as a master distiller, I have access to alcohol and I have the technical know-how to produce sanitizer properly. I’ll just make my own. The formulation that I came up with is based on the Four Thieves recipe, a medieval botanical blend thought to protect against the spread of plague. It’s a combination of eucalyptus, cloves, cinnamon, and allspice that I then blended with alcohol, glycerin, and aloe. With that, I had sanitizer.
We’re now selling it on our site and donating part of the sale proceeds to the United States Bartenders’ Guild’s relief efforts for restaurant and bar service workers; they’ve been devastated by these closures. There’s been a lot of interest in our hand sanitizer, and I’m happy to report that we are currently producing 15,000 bottles of hand sanitizer for donation to the medical field, which will be distributed at the end of the week.
We do have a limited supply allocated for consumer sales, but in general, I would say our shipping is…probably about 10 days to two weeks behind, partly because of supply chain issues. A lot of bulk wholesalers are looking out for the safety of their staff and having only a few people come in at a time. One supplier stopped taking orders because they are so overwhelmed.
We decided to halt operations on bottling our spirits—vodka and dry gin—at the moment. We have a lot of bulk inventory that was going to be bottled at the end of March, but that will have to wait. We’re producing the hand sanitizer on a really small scale instead, with only one or two team members working on any stage of the operation at any one time for obvious health reasons.
Along with one distiller making the hand sanitizer, I’ve trained my business partner. If anybody gets sick or goes down, at least a couple of people need to know how to execute each phase of the production. My goal at this point is to get the rest of the team completely up to speed.
Right now, there are two people doing the formulating and batching and while the others are doing the bottling and labeling. We have about six workers in total, plus some sales people helping with labeling and stuff like that. Everybody is stepping in to do whatever they can to make this happen, and that’s been heartwarming.
Friday, March 27th
“Until the day I open my doors and pay my rent, I’m going to be one of those stimulus-package nonbelievers.”
Deborah VanTrece, Twisted Soul, Atlanta, GA: Everybody’s hurting right now, from the biggest companies to the smallest ones. Our insurance is doing nothing. Our landlords have offered no rent abatement, even though most of the retailers in this complex have been forced to close completely. And that stimulus package sounds cute on paper, but in real time it don’t mean shit. History has shown that the marginalized communities, the underdogs—it doesn’t trickle down to them. Even the paperwork, it’s so complicated that businesses are going to have to pay somebody to fill it out for them. Why not make it simple? So until the day I open my doors again and pay my rent and know I’m going to be okay and all my staff are going to be okay, I’m going to be one of those stimulus-package nonbelievers.
Last week was the first day we reopened the restaurant and tried to-go only. I’ll be honest, I don’t know what day it was. I don’t even know what day it is now! This is new territory. But I do know in the past seven days we did it three times, and our goal is to make this at least a weekly thing, with a different menu every week based on what’s available.
I have a catering background and I’d had clients order pre-prepped meals in the past—sometimes a month’s worth and all types of things, from racks of lamb to barbecued ribs to pan-seared fish to vegetarian ratatouille. So I thought, okay, let’s go that route. The CDC is recommending that people re-warm carry-out food once they bring it home anyway. So why don’t we just make food that’s freezable and microwave-friendly? Coming here can be like browsing the freezer section at the grocery store, but more healthy and fun.
We came up with the “pay what you can” concept because I wanted to do something that worked both ways—we want to support our staff but also provide for people out there who are in a tough spot right now. This way, we can help the community and help ourselves.
The first day turned out pretty good. Of course, we made nowhere near what we used to but we knew that going in. Doing to-go, we can only bring in a few staff members at a time, but to be able to call someone up and say, “Hey, you wanna work tomorrow?” is so rewarding. People have been tipping generously, so the server ringing up orders had a hell of a day. Yesterday we even gave out toilet paper! I had a family member send me a message on Facebook saying their biggest problem was they couldn’t find any toilet paper. So I went to Restaurant Depot and found a big box. Toilet paper is what separates us from animals, so if i have some, I’m damn well sharing it with you!
We had a farmer who used to deliver directly to our restaurant every week. He had only a few clients. To be able to call him up this week and ask, “What do you have?” And hear the shock: “You’re open?!” That was cool. He was having a hard time finding a market for his produce. And it’s gotten hard to find vegetables in grocery stores. So it’s a win-win.
Today we’re having a fish fry. One of our purveyors let us know they had a ton of good fish, so I said, why not? Where I grew up we used to do that every Friday at church. These are things that are comforting for me, and I think they are comforting for other people as well. They remind us of better times.
“We’re all just trying to do our best for these restaurant workers. It’s heartbreaking, man.”
Edward Lee, 610 Magnolia, Louisville and The LEE Initiative: In addition to our restaurants, we have a nonprofit. We do a very lovely program, but it is a nonprofit that employs two people. It’s two people and myself, like, on an email every now and then. After we shut down the restaurants, we turned 610 Magnolia into a relief kitchen to feed our staff—the people that we knew we had to layoff—and give them all the leftover food. My director of operations at the nonprofit, Lindsey Ofcacek, called me and said, “Maker’s Mark heard what you’re doing. They want to know if we can expand this program.”
Last year when the TSA workers were laid off, we turned our kitchen into a relief kitchen and we had that business model already in place. So I said, “Why don’t we just do that? Everyone comes at night, we give them boxed meals to go, it’s hot, it’s free, and we give them a bag of groceries and supplies. Except instead of TSA workers, it’s now our own.”
On Monday [March 16], Maker’s said, “We have enough money to give you for one week.” And I said, “I’ll take anything.” On Tuesday we were going to feed 250 people. 400 people lined up. We opened the kitchen at 5:00 PM and people came at 4:15. It was just such panic mode. The reps from Maker’s were there and they went back to Rob Samuels, the owner, and said, “We’ve got to get them more money.”
Then they called us and said, “We’re pulling our marketing funds from every region in America … can you replicate this?” And so I said, “Yeah, I have two people on staff, I don’t know. Sure.”
We called Nancy Silverton and said, “Could you do this in LA?” And she didn’t even hesitate. Then we went to Edouardo Jordan in Seattle. In six days we’ve activated in 11 cities. It’s open to anyone in the restaurant business. Anyone. It’s the bartender at your local dive bar. It’s the dishwasher at the pizzeria joint that you take your family to on Sunday night.
We’re also trying to inspire other restaurants to do a similar thing. If they can find the seed money, we can say “Here’s the way I blueprinted it.” There’s no city that’s immune to this. Chefs are calling from every city going, “Hey, I need help too.” And I’m like, “I know. San Antonio needs help. Memphis needs help. Every fucking city needs help.”
We’re all just trying to do our best for these restaurant workers. It’s heartbreaking, man.
Thursday, March 26th
“We’re getting you through this. Don’t forget us when things get good.”
K, HEB, Austin, TX: (Ed. Note: We chose to identify K by the first initial of their first name out of respect for their privacy and job security.) I started last November in the curbside pick-up and delivery department. We’re like HEB’s personal shoppers. It’s a busy department regularly, but as soon as the World Health Organization announced the virus as a pandemic, things started to go sideways. The beginning of last week or the week before, customers started to clear the shelves. It’s a domino effect: As soon as people see empty shelves, they react and start to panic-shop. It was getting overwhelming, and, in my department, we were falling behind on filling orders.
Luckily, there were only a few days of that intensity before HEB started implementing smart processes. Capping the number of orders per person, implementing product limits on items people were panic-buying: toilet paper, hand sanitizer, beef, chicken. We felt like we could catch a breath and respond. Open hours were also reduced at some stores, but not working hours, so we all had a chance to restock but also clean and sanitize every surface. We’re wiping down shopping carts at minimum three times a day, and there are now sneeze guards for cashiers, who are allowed to wear gloves. We’ve implemented special shopping hours for the elderly and immunocompromised to shop safely, and have also enforced customer limits inside the stores now to 50 people max. They have to line up, and it’s one out, one in. We’ve placed stickers near the cashiers that are 6 feet apart, and people have been really good about following those social distancing guidelines with others.
HEB is doing a good job of taking care of its employees. We got a $2/hour raise that was retroactive to March 16, which will be in effect until April 24. They say it’s a way to thank us for continuing to come into work; as things change, so can people’s feelings, but for now, me and my co-workers think it’s fair and decent of them.
I’m not gonna lie. Before this pandemic, it was really hard to work at HEB because of how the general public would treat us grocery workers. It’s obviously not everyone, but a number of people would treat us hourly workers with more than a little disrespect. They don’t know me, they don’t know I’m in school to train as a nurse, but even if I was “just” an hourly worker, I still deserve respect. We all do. It’s predominant in our culture, that our work supposedly defines our worth.
It feels like, as of two weeks ago, there was a shift in perspective. People are treating us with more kindness. They’re being more understanding if items are missing, or if they need help. The “little people” doing these supposedly menial jobs are a foundation of society. We’re still going to work, we’re putting ourselves on the line to help feed people and supply them. We’re getting you through this. We need your help for a lasting living wage. We need your advocacy. Don’t forget us when things get good.
“Never in a million years did I think we’d be doing delivery.”
Misti Norris, Petra and the Beast, Dallas, TX: We shut down before some of the other restaurants in town for the safety of our staff, and my immediate thoughts were: How do I keep my staff paid? How do I keep the lights on? When we decided to switch to delivery, part of me was weirdly excited. It was so different and new, and, as chefs, one of the most important things is problem solving. We do this every day because we like creating, and we like solving problems. It was like, Okay, how are we going to do this and still make great food and give people something they would want to eat at home?
We created an entire new menu. We wanted it to feel casual but also still creative. We knew we wanted to keep the charcuterie on, as well as all the cheeses. We still wanted to support all the local farms that we buy from. We couldn’t get rid of the pastas, so we chose certain kinds of pastas that travel well, like cavatelli, which is a very heavy egg-yolk dough, so really durable, and egg noodles. We let the pasta sit in the container for 30 minutes to see if it held up.
Never in a million years did I think we’d be doing delivery, but our guests have responded really well so far. We have so many great regulars who have supported us. Right now we’re doing okay financially because our cost of goods is low, as we don’t have people in the dining room, and we aren’t washing dishes. But there is a lot of uncertainty. It’d be nice to know that I could keep this money for the future in case I need to help my staff with rent. But who knows what is going to happen?
Wednesday, March 25th
“Everybody who’s acting like this virus alone blew up the hospitality industry has a limited perspective.”
Ashtin Berry, America’s Table, New Orleans, LA: There’s been a lot of focus on chefs losing their businesses. But chefs do not work in a silo. They’re dependent on an entire workforce and agricultural system to make their visions come to life. And yet I was seeing very little empathy for the people who were getting laid off. Employees were seeing the closures announced on Instagram before they were even notified. There were mass emails. Text messages 30 minutes before their shifts. People showing up to work and seeing a sign on the door.
I don’t think any of this was intentional. Everyone is scared. But I think when you navigate from a place of scarcity—“I am losing something, how do I not lose it?”—you don’t stop to look at what could be possible. That’s why I started America’s Table, a movement focused on how to intersectionally unite the hospitality industry during this time and beyond. This means acknowledging that hospitality is not created equally, that it’s made up of very clear tiers.
Our first action point is addressing federal legislation. I think [the stimulus package that the Senate is voting on today] will do very little for our industry. The fact that student loan forgiveness and rent and mortgage abatement were not a part of this deal shows that we’re still choosing capitalism over people. We are going to see a lot of people who were already at-risk for housing and food insecurity even more so, and those who were treading to remain in the middle class will suffer as well.
If we’re going to get good legislation passed, it will require business owners to uncenter themselves and instead center the porters, the servers, the food runners—the people who make up the majority of the industry. I’ve been having conversations with a lot of people over the past 48 hours. With chefs and bartenders and organizers around the country. I talked with the director of the ACLU in Louisiana and I was like, “What can we do legislation-wise?” I knew people were going to say, “Start calling your senators!” which is totally necessary, but if you don’t have a specific ask, then you’re leaving it to them to decide what they want to give us.
Everybody who’s acting like this virus alone blew up the hospitality industry has a limited perspective of the industry and of what’s going on globally. Covid-19 only exacerbated every issue we already had. My greatest fear is that many people in leadership aren’t examining that. It’s time to start discussing how we are going to save ourselves as a collective.
So how can we start to think as a collective? Well, for example, restaurant owners and businesses could offer to make an in-house grocery store for their staff. It’s so much less money to order fruit, vegetables, and meat wholesale. You can divide it and everybody can chip in. You might not be able to give your staff a stipend. You may not be able to pay them, but you can say, hey, everybody got $10? Same thing with toilet paper and sanitizing supplies. We could have prepared if we weren’t in a state of scarcity. We could’ve said, I know this won’t last you the whole time, but I want to get you started.
I hope the situation we’re in inspires and/or enrages people to activate. Political activation is a harm-reduction system, which is why Black women have the highest voting participation. It saves lives.
“We estimate that, in the last two weeks, we’ve lost 5 to 7 million jobs in restaurants alone.”
Sam Kass, Co-organizer, Independent Restaurant Coalition and former Senior Policy Advisor for Healthy Food Initiatives to Michelle Obama: Since last week, I’ve been partnering with chefs and independent restaurant owners like Tom Colicchio, Kevin Boehm, and Ashley Christensen to work with Congress to secure relief for the industry. A lot of people don’t understand how the restaurant industry works: the airline industry is asking for billions in bailouts, but this industry employs about 11 million people. We have a real stake in making sure that the bedrock of local communities is not gutted.
I’m using my Washington connections to bring restaurant owners and lawmakers together to hammer out what the industry needs financially, and how it’s distributed to help the most people. Independent restaurants represent a cornerstone of the economy and are the lifeblood of our communities, and chefs need to have a say in the process.
Restaurants are strictly a cash-flow business—the money comes in and the money goes out, and sometimes the money goes out faster than it’s generated. Closing restaurants and bars because of this crisis stopped that flow almost immediately—but these restaurants still have bills to pay. And restaurants and their employees are not the only ones suffering. The industry translates to 11 million direct jobs and about 4-plus percent of GDP, but people forget that it’s closely tied to and supported by farmers, suppliers, linens, florists, distributors, the wine and beverage industries, and more. We estimate that just in the last two weeks, we’ve lost 5 to 7 million jobs in restaurants alone, but there’s a long list of other industries that are being dramatically impacted.
Our goal is making sure that provisions are backdated to February 1, which is when some restaurants started to preemptively shut down because of the virus. These funds also need to be easily accessible: giant corporations have the resources and the legal teams to secure funds quickly, but it can be cumbersome for the small guys to have access to the same capital. We want to make sure this is looked at restaurant by restaurant, because some people could be cut out. The other thing is how to define the funds. Are they going to be considered loans with stipulations for how to retain staff? What part of the loans can be forgiven, including the costs of keeping a business intact and payroll? Will it be a low-interest or no-interest loan, or does it become a grant, which can really help the restaurant recover?
People are desperate to rebuild, and Congress has to hear out independent restaurants as they come up with legislation that can get the process started. [Ed. note: Early Wednesday morning, the Senate agreed on a version of a bill allocating for direct payments to individuals and families, $350 billion for small business, $250 billion in unemployment insurance benefits and $500 billion in loans for distressed companies. The House is expected to vote on the package this week.] There is a lot to hammer out with a bill of this size, but right now, we’re calling on chefs and citizens to stand up and support the industry. The first is to check out the Independent Restaurant Coalition’s website. Sign up and get daily updates on where things stand, plus find ways to connect with your representative. We want to fire up people to get those basic messages out onto social and the broader media. Part of the reason we came together is that these little details matter, and inside baseball matters. Restaurant people need to know that there’s someone on their side.
Tuesday, March 24th
“We’re committed to doing whatever it takes to stay open for our neighbors, vendors, farms, customers, and staff.”
Clara Lee and Eddo Kim, Queens, San Francisco, CA: As a business that just celebrated our half-year mark, we never imagined having to go through something like this. However, in the midst of all the uncertainty, there was no question in our minds about staying open as long as we were permitted to.
At the same time, taking a step back, we realized that it wasn’t just us two at the store. We needed to consider the safety and well-being of our staff and customers. We’ve communicated with our team new protocols and policies to ensure their safety and health, and have also implemented precautions and guidelines at the store for our customers (no cash transactions, no on-site food consumption, maximum 15 shoppers at a time, and appropriate distancing while shopping and in queue).
This week, with the shelter-in-place in effect, it’s been pretty eerie to see our street, normally a busy corridor with park-goers, shoppers, and diners, so quiet and desolate. We’re definitely seeing less foot traffic, but regardless, we’re taking on the responsibility to make sure we’re fully stocked. We had customers come in from the East Bay, the Peninsula, and different parts of the city because they needed to get a particular ingredient or just needed to get out a bit for some air (and knew they would not have to battle the traffic or parking).
Overall, our business is taking a hit. Obviously we’ve had no catering requests in the past couple of weeks, and we’ve had to cancel all of our dinner events at our space. Because our employees receive cash tips and we are currently cash-less, we’re allocating 10 percent of our gift card sales to our employee tips. Another 10 percent will go to neighboring Inner Sunset small businesses that have been affected.
For now, we’re committed to doing whatever it takes to stay open for our neighbors, vendors, farms, customers, and staff. Along with that, we’re trying to figure out creative ways to support our friends in the restaurant and service industry. It has been extremely hard to see our friends’ restaurants and food businesses get hit so hard—the same friends who were so critical in helping us as first timers in the food and service world. We’re offering 10 percent off all in-store purchases to our friends in the industry.
We’re literally taking things one hour at a time. We wake up each morning (or in the middle of the night) worrying about how to take care of ourselves and our family in different parts of the country—all while under intense pressure to keep the business afloat. But every time we start driving to the store each morning, we feel an odd sense of normalcy. For now we need to focus on what’s in front of us, and just do our very best.
“We don’t want to go down without a fight.”
Brandon Jew, Mister Jiu’s, San Francisco: Last week, I was feeling kind of defeated. I’ve been talking to a bunch of chefs, but it’s hard trying to get everyone together while trying to not get together. It’s a lot of video conferencing and texts, and we’re all in survival mode. We know we have to stick together, but we’re all worried about our staff and our restaurants. When I took out that loan last week, I thought we’d be closed for two weeks and just live off that. Now it’s looking like we’re going to blow through it. I set up a GoFundMe page for our staff, which would cover April. I’m thinking, crap, the way things are going, it looks like this may go beyond April. So I’m trying to take matters into my own hands. We don’t have to sit and wait for more bad news. I’m figuring out my game plan still; it’s a combination of seeing how things do and trying to be responsible with how many people are doing it.
My first idea is to supplement grocery stores. There is a little network of independent grocery stores throughout San Francisco that are smaller than the Whole Foods of the world. Going to these grocery stores and talking to people there, I found out they’ve been hit pretty hard, especially in the frozen food section. It’s hard for them to keep up. With all the inventory we still have at Mister Jiu’s—pickled and fermented things, dehydrated seafood, oils, vinegars, kombucha—I’ve been wondering how we can use that up as well as continue to support farmers by purchasing ingredients that we can continue to pickle and ferment. So we’re going to create packages filled with ferments and pickles, Chinese bacon and lap cheong, chile pastes, oils, sauces, and dumplings that these grocery stores can sell. I want to connect all these dots that are important to me: farmers, grocery stores, customers. I want to support the food systems I’ve created.
The second thing I’m doing is a collaboration with Lord Stanley, another restaurant in San Francisco. We’re calling it Lord Jiu’s. We’re doing a pop-up five-course menu that you can pick up at Lord Stanley and also order wine or batched cocktails with it too. I spent all last night programming the pick-up time slots. It’s going to start today then we’ll see how it goes for the week. Rupert, the chef, and I are close friends. We were like screw it; let’s do something together. We wanted to come up with something creative since we’re still able to operate. So I’m cooking in my kitchen and he’s cooking at his, then I’m dropping off all the food at his restaurant before the scheduled pick-ups.
The third thing I have going on is feeding hospital workers. There is a program that delivers meals to hospital workers on the front lines. It pays $20 per meal, and you make 50 meals a day. We’re also hoping to find a way to feed the neighborhood. It’s a lot quieter here than in other neighborhoods. So we’re thinking of selling congee out of the window one Saturday or Sunday.
The fourth thing I’m doing is building a website that’s meant to be a resource to chefs and restaurant operators. We’re in the middle of designing it with a company called Character, which has offered to do it pro bono. We’re hoping that it can do things like share new legislation that people can be aware of and support together. We’re also planning on sharing all the GoFundMe pages for restaurants in the Bay Area here, so the public can support. Then in the future, I thought we could announce when restaurants are going to reopen on the site. To hire back all their employees, restaurants need to be full and busy again. So to have a place where we can publicize openings days or even weeks in advance and fill up the reservation system again—that’s what I’m hoping we can do. We also want to be a resource for mental health. A lot of people are going to close their restaurants permanently. That’s a fact. When I think about that for myself, I will probably need a couple therapists, because that will be really hard.
Emotionally, it’s been a rollercoaster. It’s hard to figure out what to do and how to be responsible when things keep changing. It doesn’t help when the president keeps calling the virus a “Chinese virus.” But it also makes me want to fight harder. When I talk to my sous chefs about all our plans, they’re like, we want to do as much as we can with the parameters set. We don’t want to go down without a fight. That’s our attitude here.
Monday, March 23rd
“Our entire staff has been thrust onto the front lines of a public health crisis in a way that none of us could have anticipated.”
Cate Hardy, PCC Community Markets, Seattle, WA: PCC is the largest co-op in the country by far, and we’re in Seattle, one of the epicenters of this crisis in the U.S. A week ago, a staff member in one of our 13 stores tested positive for coronavirus. As soon as we discovered this, we basically formed a task force and got in a war room to figure out exactly what we needed to do to keep our customers and staff safe. We made the difficult but obvious decision to close that store immediately.
The employee worked in the kitchen, so any food that passed through there, even the food he most likely did not come into contact with, was disposed of. We also sent him and all of the employees he’d been in contact with home for the CDC-required, 14-day self-quarantine. We closed the store, brought in a cleaning crew to do a deep clean, and reopened the store the following day.
Our entire staff has been thrust onto the frontlines of a public health crisis in a way that none of us could have anticipated. We’re all adjusting to a new reality. Meanwhile, our customers are coming to us at never-before-seen levels. There’s obviously extreme pain in the food-service industry amid all the restaurant closures, but people are still eating, and that business is moving to grocery stores like ours. Our employees have been making us so proud in the way they’ve been rising to the occasion day after day. It doesn’t look like there’s an end in sight.
Yesterday we made a six-figure donation to a range of foodbanks in the neighborhood, because we have less food to donate than usual since more is being sold. We were going to offer our shoppers 8,000 cured sausages from a local company called Salumi, but instead we’re giving them to the food banks, who often receive pastries and bread instead of protein. Because it’s a cured meat, it has a long shelf life, which is ideal for them.
Our kitchen remains closed because most of the employees in that department are under the CDC quarantine for several more days. We’ve made decisions every day that are very difficult for us, and today we’ve decided to close our self-service food counters. People come to us for that, so closing that service was a hard decision, but we think it’s the right thing to do.
I’ve been getting phone calls and emails from co-op leaders around the country asking how we’ve been handling the crisis, because that’s part of our culture: co-ops helping co-ops. We’re glad to be able to provide some insights and support to store owners who know that this is coming their way.
“This is the first time I’ve asked for something like this. The federal relief bill is not just for a couple of companies but for an entire industry.”
Andrea Cherng, Panda Restaurant Group, nationwide: Panda is a family business. It was founded over 40 years ago by my parents, Andrew and Peggy Cherng, and my grandfather. Now we have 2,500 restaurants with over 40,000 employees. Earlier this week, one of our associates emailed my mother: “I believe I’m part of the Panda family, so I would like to know as a family member: Why are we open? What happens to those of us who have lost hours? Or to those of us who have stores that are now closed because malls are closed? How are you going to take care of my family and me?” My mother responded to every question and gave the employee her personal cell phone number, saying, “Call me anytime you have a question.”
Here’s why we are staying open: Before the crisis, 50 percent of food was coming from grocery stores and 50 percent from restaurants. The nation needs restaurants because grocery stores can’t provide all the food to make up this gap. We’ve been told by so many that our original orange chicken is the definition of American comfort food. Now, especially, people are craving it.
We’re also open because of our employees. Every sale we can earn in our restaurant is another hour our people can receive a paycheck for. This pandemic isn’t just about the next two weeks but the months beyond that, and we want to continue to be an employer that our people can count on for support.
Every morning at 10 a.m., we’ve been meeting as a task force to figure out the changes we need to make to take care of our people, our guests, and our community. Last week, we launched new benefits for our associates that went into effect immediately. It was a $10 million investment. We’ve had to close 313 stores and cut back some associates’ hours, so we’re adjusting pay for any associate who is now making less money as a result. We’ll pay them 50 percent of what they were earning prior to this—or we’ll pay 100 percent of their current salary—whichever number is higher.
If someone has been diagnosed with COVID-19 or suspects they have it and need to leave work, we will pay them for 14 days. We also cover 100 percent of health insurance premiums if they’re diagnosed. We created a Panda aid hotline, staffed with nurses who are available to associates and their families 24-7 to talk about symptoms and how we can expedite care to them. We also have a 24-7 mental health and mental aid hotline.
Like many companies, we have a leave-share program, which allows employees to donate their paid vacation, personal, or sick day hours to other employees who need it. All of our leadership has donated to this; my parents donated all of their PTO hours. We now have over 20,000 hours that any staff who are experiencing hardship can tap into.
We have an internal podcast called Panda Expressed (we have a lot of marketers and storytellers in our company). We recorded a message for our people recently called “Panda Has Your Back,” from our founders. In essence, it’s a message to our Panda family. We care about our people, our guests, and our community. It’s a message to let them know we are thinking of them. Since we’ve launched, I’ve been told that people love hearing Peggy’s voice. She makes them feel better. She makes them feel safe.
As a family business, our role isn’t just to think through the business changes but to let our associates know that we stand with them. Congress is trying to salvage a relief bill for restaurants, and we’re encouraging everyone to support it. This is the first time I’ve asked for something like this. The federal relief bill is not just for a couple of companies but for an entire industry. We were able to make changes to our restaurant model, but a lot of small businesses are facing difficult times right now. It’s important for restaurants to get what they need to take care of their people.
“We were pretty shocked the first time we did take-out. Our numbers actually went up.”
Jimmy Lee, House Roots Coffee, Granada Hills, CA: Everything is changing. It’s crazy. We’re a small coffee shop, and we’ve gone from normal dine-in one day to take-out the next day to, as of this morning, curbside pick-up only.
We’re watching news updates and making changes on the fly. Last Thursday night, the mayor announced a city-wide shutdown and emphasized that restaurants should be pick-up only. If the mayor told us explicitly to shut down, we’d do it. Instead, it’s been kind of vague, so we’re trying to put two and two together. Now we’re doing only online orders for curbside pick-up and keeping social distance a top priority.
I wish it were as easy as closing our shop and giving our employees paid time off. But for us, that’s not possible. As the general manager of the shop, I have a metric to calculate rent, payrolls, and costs and to see if it makes sense for us to stay open. I take it day by day. But if we do close, our baristas aren’t getting paid. Some of them are talking about borrowing money from family or taking out a loan if it comes to it.
We can’t help but feel uncertain, but we’re blown away by the support of our community. We were pretty shocked the first time we did take-out. Our numbers actually went up. People who can’t come out are buying gift cards. They’re leaving extra tips to help our baristas out. Our community is really here for us. That’s been a surprising takeaway in this dark time. We’re surviving because of them. People don’t really need coffee because it’s not an essential service. But they’ve been telling us it’s essential for them.
Friday, March 20th
“I think we’re only going to see an increased need for fresh fruits and vegetables.”
Lulu Meyer, Ferry Plaza Farmers’ Market, San Francisco: Last weekend we had about one-third the usual foot traffic. Then, on Sunday, I saw all these restaurants closing. That made us panic a little. For farmers in these winter months, chefs shopping regularly can be 50 percent of sales for a week. They have all these spring peas and asparagus right now, and that produce needs to go somewhere. At that point, we didn’t know if the state and city would let us continue to operate if the shelter in place order happened. So we wrote letters to the city supervisor of the district we’re in, the mayor, the California Department of Food and Agriculture, and the governor. We explained that shopping at the farmers’ market is a healthier experience than being in a confined grocery store. You have more space to browse, and the produce is fresher; it’s not going through multiple distribution channels and being touched by 30 hands before it gets to you. Plus, it’s essential to keep yourself healthy now, not with only canned foods but with hearty greens and citrus.
The shelter in place order was announced on Monday, and we were grateful that farmers’ markets were considered an essential service. But now we’re trying to think outside the box and rapidly make adjustments to the market in real time. We’ve already implemented all kinds of procedures to help with health and sanitation. We have hand-washing stations throughout the market and signage instructing people to keep their distance, wash their hands, and reinforce what they’re already hearing. I’m also talking to farmers about their stands, like moving away from open bins and encouraging them to sell pre-bagged stuff, like a bag of salad greens for $5 bucks. We’re going to try to create more space in the booth so people can maintain that social distance, and we’re encouraging the use of gloves for every transaction. When you have 125 businesses to work with, it can be a challenge to introduce something new like this. But everyone is being thoughtful and innovative and positive.
We’re about to approach our first Saturday market with the city under a shelter in place order. I’m curious to see what will happen. People have been cooped up all week. Maybe they’ll come to get outside and not just stand in line at Costco. If grocery stores are getting depleted, I think we’re only going to see an increased need for fresh fruits and vegetables. That’s why we’re here.
“What a time to open a restaurant.”
Jerad Morrison, Sightglass, Los Angeles and San Francisco: This is our first LA location, almost four years in the making. Our first day of service was this past Saturday. The day before, everything looked uncertain. Were people gonna show up? Everyone was talking about this virus. But we opened, and that day was really hopeful and positive. We served nearly 600 people, and I didn’t think it was possible to go through that much soap and hand towels in one day.
Then things turned on a dime, and we decided not to open a second day. It’s grim, but in the interest of safety for ourselves and our patrons, we couldn’t expose ourselves to that risk. (Ed. note: On Monday, California Governor Gavin Newsom called for restaurants and bars to halt dine-in service.)
It’s great to see restaurant folks coming up with creative ways to give people access to food and beverages. That was our immediate business shift. Executive chef Brett Cooper put together a new menu based on comfort. What do people want to eat right now if they’re anxious and stuck at home? We shifted our program to delivery, with loaves of bread, sandwich kits, pizzas, mac and cheese. Really family-friendly stuff, shared meals at home. For now, people can support our staff by buying our coffees online, which has always been a core part of our business. We’ve seen an uptick in coffee sales even as we’ve eliminated dining in.
What a time to open a restaurant. How can we still be part of this community we’re so new to? We’re based in San Francisco, so our worry was that we didn’t have as deep a connection in LA. Going back to our opening on day one, just seeing the surge of support from our local neighborhood, it showed us what’s possible here.
“We had one of our best Sundays to date…guests shopping for wine, beer, and cheese, and picking up carry-out.”
Erin Carlman Weber, co-owner of All Together Now, Chicago: We love the calls for digital gift card purchases on social media (and every bit helps), but if customers can take us up on all the alternative ways of service like carry-out and delivery, it’ll give our staff opportunities to stay busy and on the schedule. New social distance initiatives include a “drive-through window” where guests can walk (drive, bike or roller skate) on up to our window and place an order for food, wine, cheese, olives, tinned fish, cultured butter, etc. The Wine & Cheese Hotline is up and running; we provide personalized recommendations if you call us at 773-661-1599. We’ve also implemented a “social distance gratuity”: all funds received will be distributed right away to the amazing cooks, servers, dishwashers, and others who keep the machine running and whose livelihoods hang in the balance. And, finally, we launched Family Dinner, featuring a new daily special available for pickup or delivery (full menu here). Despite everything going on, we had one of our best Sundays to date, with guests opting to shop for wine, beer, and cheese, as well as picking up carry-out.
Thursday, March 19th
“We haven’t seen any elderly people for about a week. I guess they’re scared to come out of their houses.”
Ismail Ismail, Highland Food Mart, San Antonio, TX: I opened my store, Highland Food Mart, in 1989. Thirty years later, there is still no grocery around me. The H-E-B and Walmart are maybe 10 or 15 miles away, but not a lot of people here have cars.
I’m part of a city program, Healthy Corner Stores, that sells produce and healthy foods at lower prices to convenience stores like mine. There are a lot of older people here, they want something healthy to eat, and the distance between them and the big stores is too far. I keep the prices on my produce as low as possible. I might make 15 to 20 percent margins on a bag of chips, but on my produce I make maybe 1 or 2 percent. People do their weekly grocery shopping here, and that feels good to me.
With the news of the virus, people have been coming in a lot. I am selling a lot of produce. There is a lot of panic because the big stores are running out of stuff. They are so busy and they close early now. I stocked up last week, thankfully, and we haven’t had major shortages. Still, I am sold out of bathroom tissue, milk, eggs, and bread.
A lot of people are very nervous. They don’t want to go to crowded places. Even when they come to little stores like me, they come in and out fast. I noticed we haven’t seen any elderly people for about a week. I guess they’re scared to come out of their houses.
I have no idea if I am going to stay open. Because I sell fresh produce, people go out of their way to come visit my store. Most small stores don’t have that kind of selection. I mean, celery? No one has it because it goes bad so fast. We are taking it day by day.
I hope that things get better. I hope we don’t have to close. If the store does close, I don’t know what I’ll do.
“We’re starting to get angry, we’re starting to put our voices together, and we’re pushing for someone to help.”
Deborah VanTrece, Twisted Soul, Atlanta, GA: The past few days have been the true meaning of living hell. We were open this past weekend and I put every safety measure I could possibly think of into practice—sanitizer! wipes! Lysol spray!—but there were just too many things I couldn’t control. For example, we had a closed event on Thursday night for 40-something people, and there was one lady who, for whatever reason, just went around touching everything: nametags, glasses, all the things we’d so carefully sterilized. Like, why? Then I was shopping at Restaurant Depot, trying to keep my six feet of distance (because I’m in a high-risk group; I have asthma and have had pneumonia twice), and some guy I don’t know who recognized me from TV grabs me and hugs me. I was at a loss for words.
I worried most about my staff, watching them passing money around—what’s dirtier than money?—the credit cards, the clipboards, used flatware and glasses. You can try your hardest to control an environment, to keep everything safe and sterile, but at a certain point it feels like playing Russian roulette with people’s lives. We thought about moving to just takeout, but I felt like that decision was reactive rather than proactive. So yesterday, I decided to shut the doors.
It was a hard decision, but it was the decision that would sit on my heart better. Maybe we’ll pick this back up in a week or so, do to-go only, but I need some time to figure it out, to come up with a plan rather than reacting in a frenzy.
Right now, my goal is to see what I can do to push the government into helping the restaurant industry, because we need help. On TV, the president is saying, “Stay away from restaurants and bars.” But what about the people who work there? What do we do for them so they can stay away?
As an industry, we’re starting to get angry, we’re starting to put our voices together, and we’re pushing for someone to help. More than, “Oh, they can just do takeout.” We need some relief so people can free up their brains and think. We can’t put people’s lives on the line just so they can make a dollar. The choice shouldn’t be: go to work so I can eat and have a roof over my head but take the chance of getting very sick. It’s not supposed to be like that.
Tomorrow, I have four core team members coming in to figure out what’s next. We’re trying to get layoff letters for my employees so they can get unemployment. We’re putting packets together on who they can turn to and where they can get assistance. We’re cleaning out the walk-in and if employees need any of that food, they can have it. I’m not a grocery store but I’m a restaurant with a walk-in, and that walk-in was pretty full when we closed. We’ll donate the rest to organizations like Meals on Wheels, which is in need of a lot of assistance right now.
We also started selling gift cards through our website, which people can purchase to support us now and use when we reopen. I’ll tell you: We have no thoughts of not coming back. We will be back. But right now is the time to be still. To stay in. To figure out how to survive.
“We’d pack 40 people into the shop. It was like a house party.”
Michelle and Ken Mungcal, Now Serving, Los Angeles: We took a note from restaurants and other bookstores in not letting people congregate and linger in spaces, which is what people do in our shop. So we closed for browsing on Monday. It was really sad. Now we’re trying to add more stuff to our online store, figure out curbside pick-up, whatever else we can do to generate some income to keep us afloat. We’re a really small operation: just us and a couple part-time employees. We didn’t have a robust online store before. The events were our biggest financial driver.
That’s where the energy was—in these events, where an author would come to Now Serving to promote their new cookbook. We’d pack 40 people into the shop. It was like a house party. A lot of people who came to these events would tell us that they had been meaning to visit for a while and end up buying a knife or another book while they were here. These events were a great way to capture sales. From a revenue perspective, even if we sold just 12 books at an event, that would help us break even for one week.
Now, that’s the last place people want to be in. We had a calendar of events with authors and their new cookbooks and, one by one, everything that was planned is now gone. We feel so bad for these authors who were so excited for their first book. We’ve already bought some of the books for fall events that have been postponed. We’re going to see if we can move them online or take the hit. We’re in the middle of reaching out to our sales reps from book publishers. We’re asking if they’re going to extend billing cycles or give some kind of grace period for small independent book shops like us. There has to be some kind of mutual understanding.
Wednesday, March 18th
“I would love to enjoy our success—everyone talking about the ‘bean moment’—but it’s not cool for me”
Steve Sando, Rancho Gordo, Napa, CA: The stress level is amazing. Saturday was our busiest day ever—we had 1,700 orders. Sunday it was 1400, and I thought surely people were just at home, getting used to this social distancing, and things would go back to normal on Monday. But it’s just been worse, not better. It’s going to be weeks before we’re able to fulfill these orders. Normally we can happily do about 600 orders a day, 700 if we push it. You can just do the math. If you have day after day of orders in the thousands, everything just gets pushed out further and further.
It’s a perfect storm. With the InstantPot, then people who want to go more vegetarian. And then we’re getting more press. Whole cookbooks about beans. Our customers are real evangelists, so they’re telling other people. And now, all of the sudden, people are filling their pantries. In uncertain times, you may not go buy a nice new car but you’d go and buy excellent beans. A home cook knows a full pantry means control. And everything feels so out of control.
We’ve had to bring on more workers and start a night shift, all while dealing with the reality of the workers and the virus. Our eighteen permanent, full-time people all have a very generous PTO and are well-paid, and we’re talking about childcare options now that schools are closed. But we’re having to take on nearly as many temps, and I found out that they get no sick days. We’re not really sure what we’re going to do.
In terms of supply, we’re lucky that we’re at the beginning of the season. We harvest in the fall, and, after Christmas, we mill the beans to make sure they’re clean. We don’t have a very robust inventory stock but we’re monitoring it to make sure we don’t oversell something. I worry about the trouble in June and July. I have no clear idea of what’s going to happen.
This isn’t joyous, this horrible crisis. I hate this stuff. I would really rather sales were normal. I would love to go back to begging people to buy beans and having them get excited when they try them. I would love to enjoy our success—everyone talking about the “bean moment”—but it’s not cool for me, and moments pass anyway. What scares me is the delivery chain. Could that break down next? What happens if half of the FedEx workforce is out sick? You’ve got to have plan B, but right now, plan B looks like crying. We’ll just have to say there’s nothing we can do.
“The local and national government is providing very little guidance, so we’ve taken it into our own hands.”
Ilma Lopez, Chaval and Piccolo, Portland, ME: The virus is affecting our entire business—not just the owners and employees but also the artists and musicians who create for us and the farmers we source our food from. The local and national government is providing very little guidance when thinking about what our next move should be, so we’ve taken it into our own hands. The Portland restaurant community has always been close, so we held a meeting last week on how we should proceed, and we have a big email chain going on with everyone from restaurant owners to bartenders to line cooks.
It’s helping to have this community unity. We’re hosting a Skype session this week to reconnect. We and all of the restaurants that still had food in their walk ins, from Mr. Tuna to Central Provisions to Little Giant, put together meals for Portland area children who are going hungry. In this uncertain time, having that network is really important, and when we all communicate and show that we’re on the same page, it will hopefully instruct the local and national government on how to proceed both politically and economically. Of course we have money saved for things like a broken stove, but this is not something anyone could plan for. So instead of spending time stressing out, we’re keeping open lines of communication with our staff and our city and focusing on everyone’s mental and physical health.
“We’re still going to open Talat Market in April, as long as the government will let us.”
Parnass Savang, Talat Market, Atlanta, GA: This restaurant opening has been delayed so many times. I’ve told people, “We’re going to open in the fall! We’re going to open in the winter!” This spring we were going to open for real. We were getting that momentum going. Then…this happened.
At first I didn’t think it was a big deal. Then I started hearing from my peers that they were closing up, and from my parents, who have a Thai restaurant in Lawrenceville called Danthai. That part was the hardest—hearing them say, “Nobody came to eat but there were a bunch of to-gos. Sales are declining so much but we have no choice.”
I’m afraid to drive back home and see them. My dad is 65 and has diabetes. But they’re immigrants. They’re going to keep going. That’s what they do. And that’s what I would do too—what I am doing.
We got loans, we got people to pay, we got investors—and they’re all waiting for us to execute this thing. So we’re still going to open Talat Market in April, as long as the government will let us. It will be to-go only. Luckily we don’t have a staff yet, so there’s nobody I need to worry about laying off. I’m concentrating on what I can control: Finishing the electrical, finishing the plumbing, developing core values and a theoretical restaurant culture—that’s where I’m putting all my stress energy right now.
Rod [Lassiter, Talat Market’s sous chef and co-owner] and I have been doing pop-ups for three years. Pop-ups are all about playing within the rules and doing the best you can. That was good training for us.
Maybe making really badass to-go food will be a fun challenge. It’s not about presentation anymore; it’s all about flavors and creating something that can hold up for 20 minutes in a car. So let’s do it. I’m ready.
Tuesday, March 17th
“Indigenous peoples and people of color have been put on the back burner since colonization, and this pandemic proves that.”
Brian Yazzie, Intertribal Foodways, St. Paul, MN: This aggressive virus has blanketed the world at a very fast rate in just a matter of weeks. It reminds me of how smallpox affected the indigenous peoples of the Americas, albeit with a much, much higher fatality rate. As indigenous peoples, we have learned from these historical pandemics, and traditional medicinal practices have been passed on generations to keep our communities safe as possible.
I run a small catering business and I’m a traveling chef. All of my catering and national projects have been cancelled for the months of March and April. I’m emotionally drained, thinking of our elders and those most vulnerable to this virus being exposed, and the systemic oppression it reveals at the state and federal levels. I know of countless indigenous people and people of color who have been denied tests that are being provided to caucasians and political officials. Indigenous peoples and people of color have been put on the back burner since colonization, and this pandemic just proves that.
I’m providing virtual cooking classes and presentations on indigenous foods to help bring in some income during this time. I also have a YouTube channel where I make recipes focused on indigenous ingredients of North America. My fiancée, who works for the Indian Child Welfare Act law firm here in the Twin Cities, is able to continue working from home, which helps in a major way.
Since this pandemic, I have seen grassroots organizations and tribal government entities start virtual support groups to help provide for our elders and those most vulnerable. Ensuring access to food, medicine, and water are especially important on reservations, where the nearest grocery store could be more than an hour away. As an indigenous chef, seed keeper, and forager, I always keep my dried pantry stocked, and, at times like this, that definitely comes in handy. Staying connected with our landscape and knowing where our food comes from is what the indigenous peoples of the Americas have always done.
“Just like that, there was nowhere to cater and no one to cater to.”
Christopher Freeman, Occasion Caterers, Washington, D.C.: The catering market here is like none other nationally. Dozens of D.C.-area caterers make tens of millions of dollars a year in revenue. The caterer I work for has annual sales of nearly $50 million and employs almost 800 culinary and service professionals. Caterers of our size rely on the continued, repeat business of corporations and large organizations who come to Washington, D.C. every year, spring and fall, to revel amid some of the largest and most dazzling event spaces in the country. On any given night, we will cater seated dinners for thousands of guests across five, six, seven museums, libraries, and Federal buildings, as well as more intimate gatherings in private homes.
Our event schedules usually begin to pick up now, in mid-March, and build steadily throughout April, May, and June to white-hot levels of happy delirium and exhaustion.
Nothing could prepare us for what happened this last week.
Last Monday, March 9, all of that business started to go away. Seated dinners for 850 vaporized; buffet dinners for 2,500 went up in smoke. By Tuesday, we were in free fall. Nearly all of our events through March and into early April had cancelled. On Wednesday, things got even worse: the D.C. government restricted the size of gatherings to 1,000 people, cutting larger caterers like us (not to mention professional sports franchises) off at the knees. By Friday, the Federal government had closed prized event spaces like the U.S. Capitol Building, congressional office buildings, and the Library of Congress to the public. The Smithsonian closed, too, and the D.C. government again reduced the maximum occupancy for gatherings, this time to 250 people. Just like that, there was nowhere to cater and no one to cater to.
On Friday, Occasion Caterers implemented rolling furloughs for all its salaried employees for at least two weeks, including me. No one in upper management was spared. We were left with little choice. With almost zero revenue projected in the coming weeks, we needed a fiscal tourniquet to stop the bleeding.
Caterers in Washington, D.C. will only survive if we can endure the many caprices of this pandemic—with our hard-won savings or through temporary, non-industry jobs—until our clients are able to book new events. When that day comes, we’ll return to our jobs with gratitude and joy. Here’s to hoping.
“Everyone will walk out with a meal.”
Meg Savage, Rethink Food NYC: Our organization takes food excess and surplus from restaurant kitchens and corporate kitchens and distributes it to organizations like soup kitchens and church kitchens around the city. All the restaurants in NYC have been forced to move to take-out and delivery only or else close their doors. We knew that many soup kitchens would have to close shop too—and also that a larger number of people would need meals. So, two days ago, we launched the Restaurant Response Program to tackle all three problems at once.
The plan is to select up to 30 New York restaurants and pay them a stipend up to $40,000 to stay open for eight to 10 weeks and act as a takeout and/or delivery distribution arm. In other words, we’re turning restaurants into community kitchens for anyone in need.
The first restaurant we’re taking over is Little Tong Noodle Shop in the East Village, which will be up and running on Wednesday. The menu will be based on what the staff can produce well and quickly, taking into account their culinary expertise. The restaurant will serve dan dan pork ragu with roasted veggies and Kung Pao chicken breasts with marinated cucumbers and steamed jasmine rice. We’re tapping into the food they still have in the restaurant that would normally be going to compost or trash, and as it runs out we’ll be working to refill their stock and create new menus.
We’ll be spacing everyone out in line for pick up. People can give the donation via electronic payment or a cash bin—there will be no exchange of hands. We’re still crunching numbers, but the max suggested donation would be $5. Somebody can give $20, which is great. Somebody can give nothing, and that’s fine as well. Everyone will walk out with a meal. The goal would be for each restaurant to serve at least 500 to 1,000 meals per day—30,000 meals a day in all. We’ll also be making thousands of meals a day at our headquarters at Brooklyn’s Navy Yard.
We are actively looking for more restaurants. We have applications on our website where they can apply. It’s only a $40,000 stipend, so we’re looking at the little guys: a restaurant with a monthly rent of $4,000 – $8,000 and four or five staff members in the kitchen. A lot of the larger restaurant and hospitality groups are putting in place plans and benefits for employees, whereas a lot of smaller restaurants are having to let people go, so we feel that we’ll be better serving the NYC restaurant community by targeting the small guys.
We’ll pick restaurants based on where we need a new location. We’re constantly updating a map to pinpoint areas with the most need, looking at soup kitchen and community center closures. We’ll list all the participating restaurants and their hours of operation on our website and promote it online and to our friends in the NYC culinary community. This is the time to play to our strengths—and our strength is feeding people.
Monday, March 16th
“I had to take out a loan this morning; restaurants just don’t have reserves to live off of.”
Brandon Jew, Mister Jiu’s, San Francisco: This past Friday and Saturday, we still had 125 reservations. People were still going out, and I was kind of hopeful. I even had an idea for this little grocery store that we’d open inside Mister Jiu’s. But after reading the news Sunday morning, everything changed for me. I realized it was my social responsibility to close the restaurant. I didn’t want our restaurant to be a place that spread the virus, and I wanted to protect our workers. Saturday night was our last service.
It took us two and a half years to open the restaurant, and it’s uncertain when we’ll reopen.
Some of our employees have been with us since the beginning, and I’m figuring out how to take care of them. We had to furlough all our hourly employees so they could access unemployment. After talking to other chefs, we felt like this was the best way for them to access that benefit. I’m still paying for everyone who has healthcare through us, and I’m still paying our salaried employees. I had to take out a loan this morning; restaurants just don’t have reserves to live off of.
We gave out all our perishables and groceries to employees, anything they could stock up on. Toilet paper, too—it’s a real thing now. We had a couple of cases of TP. It’s not Charmin’, but it’s pretty good. Now I’m on my way to Mourad. A bunch of chefs in San Francisco and the Bay Area are coming together to consolidate our voices so politicians know how they can help as well as figure out how to support each other and our communities. I’m still optimistic. We’re full of resilient and creative people in this industry. So when crises happen, I know something positive is going to come out of it.
“The directive for social distancing goes against everything the hospitality industry is about.”
Adam Eskin, Dig Food Group (Boston, Philadelphia, and NYC): It’s not even day-by-day anymore; we’re making decisions every hour. Are people still sitting down to eat? Should we switch to individually wrapped plasticware? Who from our HQ can work on location? It seems like a never-ending stream of questions more than answers.
Our leadership team meets every morning and [Chief Culinary Officer] Matt started today’s off with this reminder: “Every meal we serve is a way for us to keep paying our teams and feeding our communities.” But how do we balance this reality with our responsibility to keep our people and our guests safe?
We’ve always done food donations, but when all this started to get real, [Head of Supply & Sustainability] Taylor Lanzet came to me and wanted to start a program to donate more meals. With social distancing, access to food also changes, especially for the most vulnerable people. So, we decided on Thursday that for every meal someone buys online, we’re donating one to local nonprofits in Boston, NYC, and Philly.
But, even the way we’re donating meals had to change. We’re talking to organizations about what they need. Do they need ingredients? Do they need pre-made meals that people can carry out? Are they increasing the days they’re open? We’re trying to adjust all the time. On top of that, we’re looking into how we can support the school systems that are closing.
We’ve also started thinking about what happens on the other side of this, and how we can come together as an industry. We just published all our documentation on our website in case it’s helpful to anyone else: everything from our scenario planning to our employee policies to our sanitization log templates. It might save someone a few minutes or just much needed headspace so they can think about their own business. And we’re thinking about what happens to the smaller restaurant businesses that don’t have the infrastructure or capital to weather the storm, and how we can support them too.
We closed our dining rooms and are only offering food for takeout and delivery. It’s possible that we will take more drastic measures. It’s hard, and it’s heartbreaking. The directive for social distancing goes against everything the hospitality industry is about. Our businesses are these spaces that are filled with people and food and laughter and an ethos of taking care of each other. Properly balancing the needs of so many as the facts change daily is the most challenging part of this.
Our teams (and so many of our peers in this industry) just want to do the right thing, but it’s not always clear what that is.
“I’ve never gone without a paycheck—never left a job without having another one lined up.”
Emily Woodworth, Bungalow by Middle Brow, Chicago: I’ve been a server at Bungalow since it opened over a year ago. Up until last week, I worked there four nights a week, took community college classes, and volunteered at the Field Museum of Natural History. On Friday, the museum decided to close, then my classes were canceled. At that point, half of my life was telling me to isolate and the other half—my restaurant job—was business as usual.
That night at the restaurant, we were all talking about our personal safety and feeling like we should shut down. But some of my co-workers live paycheck to paycheck, and the prospect of closing was a serious concern for them. Without this job, they can’t pay their bills and make rent. And that’s where Pete and Polly’s minds were too. [Ed note: Peter Ternes and Polly Nevins are the co-owners of Bungalow and its sibling taproom Middle Brow.] They didn’t want to put us at a health risk or a financial risk. It was an impossible choice.
On Sunday, they announced that Monday would be the last night of regular service at Bungalow and Middle Brow. [Ed note: On Sunday night, Illinois governor JB Pritzker ordered all bars and restaurants in the state to close for in-person dining for at least two weeks.] Instead they’re going to try out a bunch of ideas to keep people employed. One is a subscription service where customers can sign up for beer, bread, and pizza deliveries. Back-of-house staff will keep their jobs, and front-of-house staff will assemble the packages and deliver them to customers. But there isn’t enough work for everyone.
I’m 38 years old, and I’ve been in the service industry for most of my working career: restaurants, markets, coffee shops, bars. I’ve never gone without a paycheck—never left a job without having another one lined up. But I told Polly before they decided to close that I would give my shifts to people who needed them more. If that’s something that I can do to help the overall team, I’m more than willing to do it.
I have savings. I don’t have debt or loans. I have a health insurance plan through Bungalow that I pay for, but I should have enough to be okay for a month or two. I hope we’ll have something figured out after that. A plan. An end date. I’ve never felt or seen anything like this before.
Sunday, March 15th
“As two first-time business owners, we’re trying to stay positive.”
Sara Mardanbigi, Nixta Taqueria, Austin, TX: In Austin, it felt very distant at first. Then SXSW got cancelled. The city started shutting down schools. The University of Texas at Austin’s President sent an email to their students stating the campus would be shut down because his wife tested positive.
As two first-time business owners putting in 75+ hours/week to keep everything afloat, we’re trying to stay positive. We’ve kept our heads down and forged ahead. What else can we do? We can’t exude fear or stress because it impacts everything—our team, our guests, our own sanity. So we’re doing what good restaurants always do: have a clean-ass environment. We are washing our hands more frequently, wearing gloves more frequently, and making minor adjustments to our setups (no communal cutlery station). But we have to be nimble. We’re considering cutting labor, which we really don’t want to do as it directly impacts the livelihood of our team. We’re considering delivery platforms, but it’s very unappealing when a large percentage is taken by the platforms and there’s virtually no option for tips. We’re taking custom orders now, which we hadn’t done before.
Traffic has remained steady but noticeably lighter. We’re not selling out at 8 p.m. on Fridays and Saturdays. There’s an uptick in to-go orders. Guests are bringing in their own hand sanitizer; they’re not touching door knobs; they have their own napkins, forks, and knives. But what has remained the same is people’s enthusiasm. We don’t feel the fear when guests come in, which is refreshing. Sure, they’re talking about the virus, but it’s not all-consuming.
We don’t know what to expect, or how long this will last. We’re five months into our baby business and the question marks are as glaring as they’ve ever been.
Saturday, March 14th
“This is the biggest challenge we’re going to face in our lifetimes.”
Eric Ripert, Le Bernardin, NYC: Yesterday I made a very hard decision to close Le Bernardin. We’ll remain closed until April, then reassess. In the last two weeks, we saw decreases in restaurant attendance to the point that it became unsustainable—unbearable, even—for us to remain open. What hurt the most financially was the drop-off in private events. We have two rooms that we book for private lunches and dinners, and the money from those bookings subsidizes the restaurant downstairs. The margins of a luxurious restaurant like ours are extremely slim, and if that model falls apart, the business does too. Closing the restaurant was the only way to try to survive this crisis.
I’ve been talking to Daniel [Boulud] and Jean Georges [Vongerichten] and others these last few weeks. We talk about the economics, but mostly we talk about the fact that this is, more than anything, a moral issue. The other challenges are not important compared to the risk of people getting sick and contributing to the spread of the disease. Imagine if a client gets sick at my restaurant. Imagine that they bring it to their families, that they have elderly relatives, and someone dies. I would have that on my conscience for the rest of my life.
I think our staff understands. A lot of them were not happy having to come to work, not knowing whether another employee or a purveyor or a client was infected. We’re not paying wages while we’re closed, but we’re paying continuing to pay health insurance to eligible employees, and we’ll continue to do that for as long as we can. We’re not officially laying anyone off, but if employees can’t support themselves, they’ll need to file with the government for unemployment. The hope is that, by closing now, we can progressively hire back our employees when this crisis passes.
This is the biggest challenge we’re going to face in our lifetimes. A lot of people are going to get sick. Some people are going to die from this virus. Yes, 9/11 was dramatic and painful, but you could kind of guess the future. The entire country came to NYC’s rescue, and we were back to normal after a few months of recovery. Here, we really don’t know what’s going to happen. The situation could last for a long time and get worse.
I haven’t had much time to think about it yet, but we may try to help the restaurant community while we’re closed, if we can find a very safe way to do that. At this point, the financials are not relevant. It’s a matter of life and death.
Friday, March 13th
“There’s no more doubting that the circumstances are dire.”
Harris Mayer-Selinger, Creamline, NYC: The state issued a mandate prohibiting gatherings of more than 500 people. We’re not sure if that rule applies to a place like Chelsea Market. In the meantime, we’re trying to figure out what to do with our team. We applied for the city’s no-interest payroll loan. We’re waiting to hear back. One of our attorneys told us we could potentially put people on unpaid administrative leave, so they can apply for unemployment and come back to their job when business demand grows again. So we’re looking into that. I just heard that Grubhub might be waving their fees. I’ll believe it when I see it. That could put us all on life support. There’s no more doubting that the circumstances are dire.
“It’s hard to wonder, okay, can we hold out for that long?”
Adrienne Elliott, Kakao, Seattle: It definitely feels like things are getting a little more real. Right down the street from us, a restaurant called Serious Pie and their restaurant group is closing for the next 8-12 weeks. A lot of their employees come and get coffee here before or after their shift. I think today is their last day of business before they take the break, so we’re running chocolate over there to them and trying to buy pizza. There is a lot of uncertainty and sadness for our team too—we’re trying to do some mathematic acrobatics and lay out options so our employees are totally aware of how much they can expect their next paycheck to be.
We’re still seeing probably a 60-70% drop in business. People are still coming in to get to-go stuff, and there are a lot of healthcare professionals, researchers, and service workers still in the area. Is it going to pick up at all? Probably not. Are people going to get more stir crazy than they already are? Who knows.
We have decided to still stay open with our regular hours next week, but we’re going down to a skeleton crew: one person per shift. We’re scheduling with a 30 minute overlap, so staffers are able to check in with each other. We’ve told staff we’ll pay them for their full schedule as it was published originally for last week, this week, and most of next week, so they can at least rely on this pay period being somewhat similar, but of course tips are affected. We’ll reassess after that.
Amazon announced that they’re working on a $5 million grant system, and we’re definitely working on an application for that. There are certain parameters—how many employees you have, for example—and we definitely qualify with the amount of business we’ve lost. It’s scary because all of these things take time to apply for and get approved for, and from what I understand, it seems they won’t be able to give out any money until the end of the month…or even later. It’s hard to wonder, okay, can we hold out for that long? Are our people going to have to look for other work or go on unemployment before then? There is a lot of uncertainty.
“Our communities are our biggest—and only—safety nets.”
Anna Dunn, restaurant consultant, writer, and activist, NYC: I’ve worked at Diner in some capacity for 14 years, most recently as a manager and cookbook author. A couple days ago, as coronavirus panic started to increase and people began social distancing, it occurred to me that many people’s support systems were crashing, including in the restaurant industry. It’s not just about lost income from people staying home. So many restaurant workers are uninsured, so if they get sick, how will they pay for medical care? How will they get to the doctor if the subway shuts down? How will they get groceries if they’re stuck at home?
Kelly Sullivan, a bartender and server at our sister restaurant Marlow & Sons, and Seamus Branch, a server at Diner, reached out to me with similar concerns, so we all sat down yesterday to figure out what we could do to help. We decided to start collecting funds—before people started hoarding money—to pool resources for our community’s needs. And we’re putting together a group of volunteers who are ready to help in other ways.
We’re calling it the Service Workers Coalition. We’re saying to people: “Think about how much you’d spend on lunch on a normal day at the office, or how much you’d tip if you were eating dinner out, and donate that money to the Coalition, to help the people who would’ve been serving them.”
The flyer went out on Instagram last night, and we’ve raised $2,600 [Ed note: updated as of 10 a.m. on March 13th]. Volunteers have reached out offering to shop for people, pick up medications, give rides, and more. We’ve gotten emails from people in Massachusetts and Portland, OR and elsewhere outside NYC who want to launch similar programs in their cities. It’s mostly other service-industry workers offering their help, which is amazing to see, but I hope people in more privileged positions will get the message that we need their support too. They can email [email protected] or Venmo us directly.
I understand that the mandate right now is to stay home and stay isolated, but for a lot of us, that’s not possible. Almost nobody calls out of work in the restaurant industry. Our communities are our biggest—and only—safety nets. We may not have insurance or paid sick leave or stable incomes, but we have each other.
“The idea of losing my apartment again is terrifying.”
Tess Kaytmaz, hostess, NYC: I’m a hostess at a high-end Italian restaurant in Brooklyn. I typically work three 5-to-7- hour-long shifts a week and make sixteen dollars an hour. It’s one dollar more than NYC’s minimum wage, but I don’t have health insurance or paid sick leave, which is pretty typical in the restaurant world. It’s an industry without a safety net—which is scary in normal times but downright terrifying in moments like these.
I didn’t have a stable living situation for about a year. I was sleeping on couches, crashing on random beds in lofts, any place I could sleep for free. The idea of losing my apartment again is terrifying. If you don’t live paycheck to paycheck, there’s no way to understand what it’s like to not know if you’ll have work tomorrow.
Last week, shifts at the restaurant started to get cut. Reservations were cancelling and walk-ins slowed, so our manager would text us, calling in only one server or sending someone home early. I got called off this Wednesday. Yesterday, the entire restaurant closed for the night. I can’t blame them for shutting down when there’s no business. But losing even one shift a week makes a significant dent in my income.
I’ve been hostessing for so long, you could throw me into any random restaurant and I could run that floor. And despite my years of experience, I’m still considered a minimum-wage, unskilled worker. The reality is that people in the food service industry—the waiters, the stockists at grocery stores, the delivery people—are entirely necessary to the survival of this city. Our jobs put us at high risk, but we can’t stay home and miss a paycheck. We’re stuck with two bad choices, and that’s never been more apparent than right now. I just want a chance to make a living without losing everything that I’ve worked so hard for.
“A huge chunk of our customer base is either over 65 or immune-compromised.”
Devorah Sawyer, Berkshire Food Co-Op, Great Barrington, MA: We’ve been extremely busy with people panic-shopping. Like many co-ops, a huge chunk of our customer base is either over 65 or immune-compromised. They shop at our food co-op specifically because of the nature of the food we offer, whether it’s organic or whole foods or made for special diets. We have a wide array of items in the wellness department that they may not find anywhere else. Many of our customers need to worry about what’s in their food and where it comes from, and it puts their minds at ease when they shop here because they know, when they find something on our shelves, we’ve already vetted the product to make sure it’s the best quality they can get and the cleanest version. We do that thinking for them. There aren’t many options like us in our area. It’s the Berkshires, not a big city.
There are only a few cases of coronavirus over here but obviously that number is only growing. We’re not going to be closing the store because the community really relies on us. Our staff knows that there’s not going to be any penalty for sick time right now, but we all feel such a huge sense of responsibility for our customers that they don’t want to take sick days.
“The tenor of the conversation has changed in the past 24 hours.”
Erin Carlman Weber, All Together Now, Chicago: Guests are talking more and more about coronavirus and we’ve seen a noticeable dropoff of guests in the space. Team members have also shared concerns about making rent and paying their bills. Fortunately, our staff is enthusiastically jumping in to help with everything from sanitation to creative marketing strategies to keep business up. The tenor of the conversation has changed in the past 24 hours.
In anticipation of folks staying home, we are actively amping up our efforts on delivery platforms and adding wine and other prepared meals to our offerings. Starting Monday, we’re also rolling out a wine and cheese hotline so guests can call for personalized wine and cheese recommendations (like we do in the shop), which will then be prepared for pickup. We are also testing prepared meals for guests to reheat at home and stock their freezers with.
From our vantage point, there is definitely heightened anxiety within the Chicago restaurant community. Our peers have voiced uncertainty about the real risks to our businesses and shared concern about how long the pandemic will last. Many offices are having employees work from home, and there are many cancellations of events and postponement of large events like the James Beard Awards Gala, which is unsettling. We feel grateful for our tight-knit hospitality community and everyone’s willingness to share resources and recommendations on strategies and protocols.
Thursday, March 12th
“I’m not a nurse, but I have a kitchen and a remarkable team, and we want to help.”
Mark Canlis, Canlis, Seattle: Eight days ago, we were having a team meeting when we got the official announcement from the government telling people that no one should gather in large groups. We’d gone into the meeting to plan how we’d ride out the storm. But then we asked the question: How do you feed a city? What does hospitality look like? How can we keep our staff working and safe? We came out of the meeting thinking that we have a city to feed. We realized that the game is not over; we just need new rules.
We’re a 70-year-old fine dining restaurant off the freeway with 110 employees, but we decided to channel our inner drive-thru. We have a huge parking lot, and I feel like that’s what this restaurant has always wanted to be. People love our burgers, we thought, so let’s just serve them up. And our chef makes a mean veggie melt. One of expediters chimed up and said she makes a great bagel, so we’re turning the shipping container by our gardens, where we bake most of our breads, into the bagel shed. We thought, our chefs take such pride and care in serving family meal to the rest of the staff—what if we packed that up with some wine and delivered it to people who are self-isolating or quarantined or afraid of eating out? We all have cars. We can run our own delivery. I think these ideas can create new jobs for our staff while keeping them safe, and redefine hospitality in an unsure time.
I wish you could witness the feelings before and after that meeting. We’ve now spent eight days planning to open three totally new concepts: Canlis Drive on Thru, The Bagel Shed, and Family Dinner delivery. I’m so proud of this team, and always have been. It feels like I’m letting the city see what they’re capable of. Up until recently, our dining room was doing 50 or 60 covers. On Monday, there’s a strong chance we’ll serve 1,000 people. In a news environment where the headlines are increasingly hard to hear, I’m excited to have something to do, that my staff has something to do. We want to feed this city. I’m not a nurse, but I have a kitchen and a remarkable team, and we want to help.
“How long can this go on before I really just have to shut the door?”
Deborah VanTrece, Twisted Soul, Atlanta, GA: So much is happening so fast. I have asthma so I’m in that high risk group. I’m coming to terms with that—limiting where I go, who I’m around, staying six feet away. My 27-year-old daughter, who is also the bar manager here, was in London for a liquor distributor event. I called her up last night in a complete panic, and luckily she’s on a flight home right now. But at the same time, I need to think about all the other people who work for me. I’m how they survive and that’s a hell of a responsibility.
On Tuesday night we sent out an email to our customers because we’re trying to calm people, to take things seriously and show what we’re doing to provide an environment that’s still safe to come and enjoy. But our reservations have been reduced by 60 percent. On Sundays we used to do 250 covers; now it’s 50. And every day I’m asking myself: How are we going to survive this? How long can this go on before I really just have to shut the door? We’re out here looking up our insurance policy, like, does it cover viruses? There’s not tons and tons of money just sitting around.
Emotionally, I’m like, “What the fuck? What the fuck?” To have gone through all I’ve gone through: trying to get a brick and mortar opened in the first place, being an African American woman in a man’s field, fighting my way through that to get into a position of respect and being able to mentor others, figuring out where the money’s gonna come from, struggling to survive the past few years, looking for good employees. Finally I’m up there at the top of my game. Who could’ve imagined a virus might be the thing to take small businesses like mine out of the game?
“I can’t remember the last time we’ve had to make cuts like this.”
Brandon Jew, Mister Jiu’s, San Francisco: Yesterday, when I was looking at reservations for the rest of this week, it looked like Mister Jiu’s was going to be full Friday and Saturday. That made me believe people were still willing to go out. But at the end of service last night, everyone was talking about the news of the NBA and travel closure from Europe. It seems like the bad news continues to mount. Today, I noticed our reservations have gone down. Now, we have to really keep an eye on labor costs. We usually are ready for service with a full staff, but because of fewer reservations at Mister Jiu’s and Moongate Lounge, we had to cut a few people’s shifts this week. Two servers, two bar backs, and two prep cooks were cut today. Everyone understands because it’s evident that this is affecting all hospitality businesses. I can’t remember the last time we’ve had to make cuts like this.
“The public doesn’t know how hard we have to fight just to stay open even on a regular day”
Harris Mayer-Selinger, Creamline, NYC: We had a very good Saturday and things were looking good. We closed early on Sunday because of a charity dinner, so it’s hard to know what that day would have been like. Monday was OK, and then Wednesday totally tanked—I think we’re down about 25 percent. And we lost a $6,000 catering order that’s been in the works for six weeks—it was for a conference this weekend that got canceled.
We’re in Chelsea Market, so a lot of our customers are tourists. We anticipate that tourism is going to be restricted. [Ed note: President Trump announced travel restrictions from Europe later that night]. And even among New Yorkers, Chelsea Market is a place where people congregate in large numbers. Another big source of customers are the Google offices. If Google pulls the trigger on telling people to work remotely, we’re going to lose another revenue stream. [Ed note: Google employees in NYC have now been asked to work from home.]
With labor costs, it’s really tough. All of a sudden you have to cut hours. You don’t want people to lose their livelihood, but you also can’t sacrifice the whole business. We’ve been having conversations with our staff for the last four or five days—we’re trying to be thoughtful about this. We have people for whom this is a part-time job that supplements another full-time job. There are other people for whom this is everything.
We just learned that NYC is offering grants to help people carry payroll. That’s great, but it reminds me that the public doesn’t know how hard we have to fight just to stay open even on a regular day. One to two weeks of slow sales could mean a restaurant can’t cover payroll. Just like people live paycheck to paycheck, a lot of businesses do too.
Wednesday, March 11th
“The first case for Amazon was 50 feet away from our space”
Jessie Comfort and Adrienne Elliott (with input from Jeanette Harney and James B. Notkin), Kakao, Seattle, WA: We’re at the epicenter of what’s happening in Seattle. Seventy-five percent of our regular customers were from Amazon. The Google building opened a block and a half away from us just a few weeks ago. We were having record days, and after last Tuesday it went away. The first case for Amazon was 50 feet away from our space—we’re separated by an alley from the building—so immediately once it was confirmed last Tuesday evening it was pretty night and day. Business has been down about 70 percent.
We’re still staffing our people normally and reassessing to see what that might look like for the next few weeks if this continues. One of our founding principles and missions was to be for the neighborhood, and that’s the backbone of why we chose to stay open and operate as normal for our end. We want to be a central location for people who still have to go to work or live in the neighborhood, and we’re doing all the preventative stuff to stay safe.
Right now, our customers are people who can’t work from home, people from out of town. In the afternoon, we get some people who are getting cabin fever and want to have some connection with the larger population. We’ve seen a lot of service industry folks that are still going to work in this area. They know they can get good coffee here and have camaraderie with other people—we say we’ll go to your spot for lunch if you come over here for coffee. We joke we’ll just pass our money back and forth.
We’re attached to a multipurpose events space, so we’re trying to think creatively as we reduce our schedule. We were scheduled to be booked every day this month, and all of the events have been cancelled or postponed. We’re still going to pay staff for that time, and that’s a lot of revenue loss. Amazon told their employees to work from home for at least a month. If it begins to ramp up like it has elsewhere, we could be shut down.
On one hand, there’s a sense in San Francisco that precaution is a good practice. On the other hand, there’s a feeling that it’s an overreaction. It doesn’t help that our president has under-reacted to the virus, so some of the overreaction happens by making a political statement without understanding how it’s affecting small businesses.
“We’re trying to get back onto Caviar for delivery”
Brandon Jew, Mister Jiu’s, San Francisco: As far as our businesses, three events we were planning to host at Moongate Lounge [above Mister Jiu’s] this week got rescheduled to another week. Reservations and walk-ins have been down there. It’s more of a casual place for bites and drinks, and I think people are just not meeting and planning for that as much as dinner (Mister Jiu’s has been less affected). Downtown Chinatown generally has had a lot less foot traffic in the past week. So, at Mamahuhu, we’re trying to get back onto Caviar for delivery since less people are dining in. We are also going to offer take-out as an option on Caviar to see if we can operationally handle it. If things go well, we will try a couple days/times for delivery next week.
“We’ve slowed on hiring any new employees”
Deborah VanTrece, Twisted Soul, Atlanta, GA: Here’s the tea! As a small business owner, I am paying very close attention to the situation. We are seeing large corporate groups canceling reservations due to the company restricting large group gatherings. Our catering side is experiencing even more cancellations. There’s an increasing amount of guests requesting sealed disposable utensils or hot water to double clean utensils. Our sales are definitely lower.
For our part we are trying to be proactive and do all we can to show guests we are adhering to all sanitary practices. We have Clorox wipes, sprays, gloves and hand sanitizer visible throughout the restaurant. The hostess periodically wipes down the door handles and frame of the entrance door. The servers thoroughly wipe down tables and chairs between seatings. We constantly empty the trash in the bathrooms and wipe down all surfaces. In the bathrooms, along with soap, we have Lysol spray, Clorox wipes, hand soap and sanitizer for the guests to use.
We have slowed on hiring any new employees for fear of what the future may hold for the restaurant industry. We do not offer delivery at this time, but are considering it for the future in hopes that people who don’t want to go out for fear of exposure, may consider ordering through a delivery service.
“Doing what we can to take care of our employees and our community”
Erin Carlman Weber, All Together Now, Chicago: Here at All Together Now, we’re trying to exercise an abundance of caution without going into full-blown panic mode. For one, we’re paying sick leave for all of our employees, so staff doesn’t have to choose between paying rent or being sick and potentially passing that on. We’ve always been super diligent with following the health code and washing hands, but are also cognizant of sanitizing high-touch surfaces, like countertops, door knobs, our POS system.
In Chicago, we’re talking about the news, but no one is expressing concern and panic. All Together Now is a neighborhood spot and specialty shop, so we don’t have to rely on tourism—we’ve established a rapport with our regular customers, and haven’t experienced a downturn yet. We are planning to expand our delivery and takeout program to include packaged cheese boards and natural wines, along with sandwiches should it ever get to that point. The weather was recently gorgeous, so it was quite busy; people were talking about COVID-19, but for now, it’s still light and joking. Today, I did see some people come in for a meeting, but instead of shaking hands, they just bumped elbows. There’s that.
For now, all of our supply chains are flowing freely—we’re not experiencing a shortage of stock for the shop or the kitchen. We’ve been in touch with our POS vendor, though, who has assured us that things are fine if their employees work remotely. The news is top of mind for me, but we’re staying proactive. It’s the best thing I can do for our community. I can’t control how the city or government responds to the illness, but controlling what I can in my little All Together Now domain gives me a sense of calm. I know we’re doing what we can to take care of our employees and our community.
Current restaurant diarists include:
Brandon Jew, chef and owner of Mister Jiu’s, Moongate Lounge, and Mamahuhu in San Francisco
Jessie Comfort and Adrienne Elliott, managers at Kakao in Seattle, WA
Deborah VanTrece, owner of Twisted Soul in Atlanta, GA
Erin Carlman Weber, co-owner at All Together Now in Chicago
Harris Mayer-Selinger, managing partner at Creamline in New York City
Mark Canlis, co-owner of Canlis in Seattle, WA
Anna Dunn, restaurant consultant, writer, and activist in New York City
Tess Kaytmaz, restaurant host in New York City
Devorah Sawyer, director of marketing at the Berkshire Food Co-op in Great Barrington, MA
Eric Ripert, chef at Le Bernadin in New York City
Sara Mardanbigi, co-owner of Nixta Taqueria in Austin, TX
Emily Woodworth, server at Bungalow by Middle Brow, Chicago
Adam Eskin, founder of Dig Food Group, a fast-casual chain with locations in Boston, Philadelphia, and New York City
Meg Savage, executive director at Rethink Food NYC in New York City Christopher Freeman, director of hospitality at Occasion Caterers in Washington, D.C.
Brian Yazzie, caterer, traveling chef, and member of the I-Collective in St. Paul, MN
Parnass Savang, co-owner of soon-to-open Talat Market in Atlanta, GA
Steve Sando, owner of Rancho Gordo in Napa, CA
Ilma Lopez, owner of Chaval and Piccolo in Portland, ME
Ismail Ismail, owner of Highland Food Mart in San Antonio, TX
Michelle and Ken Mungcal, co-owners of Now Serving in Los Angeles
Lulu Meyer, director of operations at Center for Urban Education about Sustainable Agriculture (CUESA)in San Francisco
Jerad Morrison, co-founder of Sightglass, a coffee shop with locations in Los Angeles and San Francisco
Cate Hardy, CEO of PCC Community Markets in Seattle, WA
Jimmy Lee, general manager at House Roots Coffee in Granada Hills, CA
Andrea Cherng, chief marketing officer of Panda Restaurant Group, which operates 2,500 Panda Express restaurants nationwide
Clara Lee and Eddo Kim, co-owners of Queens in San Francisco, CA
Sam Kass, co-organizer, Independent Restaurant Coalition and former senior policy advisor for Healthy Food Initiatives to Michelle Obama
Ashtin Berry, activist, sommelier, and founder of America’s Table, New Orleans, LA
K, HEB, Austin, TX (Ed. Note: We chose to identify K by the first initial of their first name out of respect for their privacy and job security.)
Misti Norris, chef and owner of Petra and the Beast in Dallas, TX
Edward Lee, owner of 610 Magnolia in Louisville, TN, and founder of the The LEE Initiative
Morgan McLachlan, master distiller at Amassin Los Angeles
Becca Parrish, founder and owner of Becca PR in New York City
Cameron Paine-Thaler, Instacart shopper in Seattle
Erik Bruner-Yang, chef-owner of Maketto in Washington, D.C.
Sana Javeri Kadri, founder of Diaspora Co. in Oakland, CA
Naomi Pomeroy, co-organizer of the Independent Restaurant Coalition and chef-owner of Beast in Portland, OR
David Fathi, director of the ACLU National Prison Project in Washington D.C.
Brian Galati, partner at Machine Hospitality Group in Chicago
Chris O’Malley, counsel at King & Spalding LLP in Chicago
Bill Tine, VP of marketing at King Arthur Flour in Norwich, VT
DyAnne Iandoli, private chef in Long Island, NY
Cole Riley, founder of Founders Give in New York City
Darwin and Nikki Manahan, founders of Manahan+Co in Los Angeles
Andrew Dana and Daniela Moreira, owners of Call Your Mother and Timber Pizza Co. in Washington, D.C.
Ben Goldberg, founder and president of the New York Food Truck Association in New York City
Franco Fubini, founder and CEO of Natoora in London
Sallie Miller and Gwen Gunheim, owners of Miracle Plum in Santa Rosa, CA
Sam Strand, co-owner of Lunch Nightly in Kingston, NY
Eric Sze, chef and co-owner of 886 in New York City
Saru Jayaraman, president of One Fair Wage in Oakland, CA
Shaolee Sen, CEO of Hot Bread Kitchen in New York City
Ethan Frisch and Ori Zohar, founders of Burlap & Barrel in New York City
Nikos Kavanya, purchaser at Fedco Seeds in Clinton, ME
Meghan Heriford, owner of Ladybird Diner & Ladybird Pantry in Lawrence, KS
Sam Penix, founder of Fuel Frontlines NYC and owner of Everyman Espresso in New York City
Yin Chang and Moonlynn Tsai, co-founders of Table to Table in New York City
Reem Assil, chef and owner of Reem’s in Oakland and San Francisco, CA
Sadie Clements, assistant director of food and nutrition services at UC San Diego Health in San Diego, CA
Taylor Lanzet, director of supply and sustainability at Dig Food Group New York City
Jake Adams and Eden Rehmet, owners of Hollow in Delhi, NY
Kenshiro Uki, vice president of operations at Sun Noodle in Carlstadt, NJ
Pete Messmer, head cheesemaker at Lively Run Dairy in Interlaken, NY
Julia Momose, partner/owner of Kumiko and founder of Cocktails for Hope in Chicago
Syed Asim Hussain, co-founder of Black Sheep Restaurants in Hong Kong
Omar Anani, chef and owner of Saffron De Twah in Detroit
Gabe Erales and Philip Speer, chefs and co-owners of Comedor in Austin
Chris Pugliese, owner of Tompkins Square Bagels in New York City
Josh Ku and Trigg Brown, owner and chef of Win Son and Win Son Bakery in New York City
Abra Berens, chef at Granor Farm in Three Oaks, Michigan
Othón Nolasco, co-founder of Va’la Hospitality and No Us Without You in Los Angeles
Eric Cooper, president and CEO of the San Antonio Food Bank, in San Antonio, TX
Matty Kim, F&B curator at Shinsegae Chosun Hotel Group in Seoul
Caitlin Meade, co-founder of Native Co. in San Francisco
Armando Vera, co-owner of Vera’s Backyard Bar-B-Que in Brownsville, TX
Juliana Graf , co-owner of Heartbreakers Pizza in Ottawa
Lenore Estrada, executive director of SF New Deal and chef and co-founder of Three Babes Bakeshop in San Francisco
Lizzy Johnston, Linda McNeil, and Austin L. Ray, creators of Eating Our Feelings in Atlanta
Frank Chung, manager at Henry’s Hunan Restaurant in San Francisco
Marco Juarez, co-owner of Wokker inside the Underground Hall in Houston
Adrienne Lo and Abe Conlon, co-owner and chef/co-owner of Fat Rice in Chicago
Originally Appeared on Bon Appétit